Resume Examples by Job

Backend Engineer

Northpeak Systems Austin, TX

Data Analyst 2021 – Present

Data analyst who turns operational questions into trusted dashboards for finance and operations partners. Comfortable tracing a metric from the warehouse table to the chart a director reviews each Monday, and writing the definition beside the chart so the number does not change meaning between meetings. Recent work at Harbor Analytics replaced a spreadsheet pack with a shared Looker explore that finance now uses for weekly close.

Experience

Harbor Analytics · Portland, OR

Rebuilt the weekly operations dashboard so on-time shipment and return rate share one definition, which cut reconciliation meetings from daily to twice a week.
Added a Python check that flags metric drift before Monday review and caught three broken joins in the first quarter.

Reporting Analyst 2018 – 2021

Lumenfield Retail · Portland, OR

Replaced a 40-tab workbook with a SQL model and a short Looker board the merchandising team could filter without help.
Documented grain, filters, and known gaps on each board so a new analyst could answer a ticket without a walkthrough.

Skills

SQL · Looker · Python · Tableau · Excel

Education

B.S. Statistics 2018

Cedarline College

Data Analyst

Harbor Analytics Portland, OR

UX Designer 2021 – Present

UX designer who starts with the job to be done, not the screen. Spends the first conversations on the task a person is trying to finish, then sketches the smallest flow that gets them there. At Paperkite Studio, partners with research and engineering so prototypes stay close to what can ship, and writes the decision next to the frame so the next designer does not have to guess.

Experience

Paperkite Studio · Toronto, ON

Redesigned the client intake flow after five observed sessions, cutting the median time to submit a brief from 18 minutes to 7.
Built a small Figma library of form, empty, and error states that three product squads now share.

Product Designer 2018 – 2021

Northlane Apps · Toronto, ON

Ran short usability tests on a scheduling tool and removed two steps people kept skipping.
Paired with engineering on edge cases so the shipped screens matched the prototype, including empty and offline states.

Skills

Figma · User research · Prototyping · Design systems · Accessibility

Education

B.Des. Interaction Design 2018

Lakeshore College of Art

UX Designer

Paperkite Studio Toronto, ON

Sales Manager 2020 – Present

Sales manager who coaches a team through a clean pipeline. Reviews deals by the next customer step, not by how confident the forecast sounds, and keeps stage definitions short enough that a new rep can use them in the first week. At Peakline Commerce, the team uses one weekly forecast note so leadership sees risk early instead of at the end of the month.

Experience

Peakline Commerce · Nashville, TN

Coached eight reps on discovery notes and next steps, lifting qualified-opportunity win rate from 18% to 27% over four quarters.
Replaced a free-text forecast with a five-stage pipeline, so month-end surprises dropped to about one deal a quarter.

Account Executive 2016 – 2020

Brightparcel Goods · Nashville, TN

Closed mid-market retail accounts by writing a one-page value recap after every call.
Updated CRM stages the same day, which made the weekly forecast usable for the manager.

Skills

Coaching · Forecasting · CRM hygiene · Discovery calls · Negotiation

Education

Riverbend University

Sales Manager

Peakline Commerce Nashville, TN

Operations Manager 2019 – Present

Operations manager focused on reliable fulfillment and clear SOPs. Treats a late shipment as a process problem first, writes the fix where the team already works, and checks the next week whether the fix held. At Continuum Logistics, floor leads use short standard work for receiving, pick, and carrier handoff so a new hire can follow the same path on day one.

Experience

Continuum Logistics · Chicago, IL

Rewrote receiving and pick SOPs with floor leads, raising on-time ship rate from 91% to 97% across two peak seasons.
Set a daily 15-minute huddle for exceptions, which cut unanswered carrier issues older than one day by about half.

Warehouse Supervisor 2015 – 2019

Fieldline Distribution · Chicago, IL

Balanced labor to order waves so overtime on non-peak weeks fell without missing cutoff.
Logged the top five mis-picks each Friday and fixed the bin or label that caused them.

Skills

SOP design · Vendor management · Labor planning · Inventory accuracy · Exception huddles

Education

B.S. Supply Chain Management 2015

Lakefront State University

Operations Manager

Continuum Logistics Chicago, IL

People Operations Manager 2020 – Present

People operations manager who builds fair, practical employee programs. Writes policies in plain language, tests them with a manager before they go live, and keeps the HRIS record as the source of truth so people are not asked for the same document twice. At Fairharbor People, onboarding and leave steps live in one checklist a new manager can follow without a side meeting.

Experience

Fairharbor People · Minneapolis, MN

Rebuilt onboarding into a 30-day checklist in the HRIS, so new hires had equipment and access before day one in 96% of recent starts.
Rewrote the leave guide with employee relations, cutting repeat questions to the inbox by about a third.

HR Generalist 2016 – 2020

Northmill Staffing · Minneapolis, MN

Ran structured interviews for hourly roles and kept scorecards so hiring managers compared the same evidence.
Cleaned duplicate HRIS profiles during a system move and documented the fields payroll actually uses.

Skills

HRIS · Employee relations · Onboarding · Policy writing · Interviewing

Education

B.A. Human Resources 2016

Prairie State University

People Operations Manager

Fairharbor People Minneapolis, MN

Software Engineer 2021 – Present

Software engineer focused on reliable product delivery for a small product team. Breaks work into reviewable slices, writes the failure case next to the happy path, and leaves a short note when a change affects support. At Kindling Apps, owns billing and account services in PHP and keeps a test around every bug that reached production.

Experience

Kindling Apps · Remote

Shipped a subscription change flow with tests around proration, which stopped a class of billing tickets that had been weekly.
Added request logging on two slow endpoints and cut their p95 latency from 1.8 seconds to about 400 milliseconds.

Junior Developer 2018 – 2021

Parcelnote · Remote

Fixed production defects with a failing test first, then the change, so the same bug did not return the next release.
Wrote setup notes for the local app so a new teammate could run the suite on the first day.

Skills

PHP · Testing · Laravel · MySQL · Git

Education

B.S. Computer Science 2018

Redcedar Institute of Technology

Software Engineer

Kindling Apps Remote

Software Engineer 2020 – Present

Software engineer who builds APIs other teams can call without a meeting. Prefers a small contract, a written error list, and a test that shows the unhappy path. At Copperline Software, owns partner-facing endpoints and keeps changelog notes short enough for a product manager to paste into a release.

Experience

Copperline Software · Denver, CO

Designed a partner orders API with explicit error codes, which cut integration questions from the support queue by about half.
Split a nightly import into idempotent batches so a failed file could be replayed without duplicating rows.

Backend Developer 2017 – 2020

Hillside Tools · Denver, CO

Added contract tests for three internal services so a schema change failed in CI instead of in production.
Wrote a one-page runbook for the import job, including how to pause it and who to tell.

Skills

PHP · REST APIs · MySQL · Testing · Docker

Education

B.S. Software Engineering 2017

Front Range College

Software Engineer

Copperline Software Denver, CO

Software Engineer 2021 – Present

Software engineer who keeps releases boring on purpose. Cares about a green build, a rollback that has been tried, and a changelog a teammate can trust. At Brighthook Labs, looks after the deploy path and the checks that run before code reaches customers.

Experience

Brighthook Labs · Seattle, WA

Moved the main app to a pipeline with lint, tests, and a one-click rollback, cutting failed Friday deploys to near zero.
Added a smoke check after each release that hits login and one write path before traffic is shifted.

Developer 2018 – 2021

Northglass Digital · Seattle, WA

Fixed flaky tests that were blocking the queue, and quarantined the two that needed a real browser.
Documented the local setup, including the sample env file and the one command that runs the suite.

Skills

PHP · CI/CD · Testing · Linux · Docker

Education

B.S. Computer Science 2018

Puget College

Software Engineer

Brighthook Labs Seattle, WA

Content Marketer 2021 – Present

Content Marketer at Brightloom Marketing who plans campaigns around one offer and one measure. Comfortable owning campaigns, landing pages, and result notes from planning through follow-through, writing the decision down, and checking the next week whether it held. Recent work improved qualified signups by about 18% over two quarters, with the before-and-after noted where the team already looks. Prefers short updates, honest estimates, and notes a new teammate can reuse without a walkthrough.

Experience

Brightloom Marketing · Nashville, TN

Led campaigns, landing pages, and result notes at Brightloom Marketing and raised qualified signups from 80% to 85% across two quarters.
Wrote a shared campaign recap that cut repeat questions by about 16 a week.

Campaign Assistant 2017 – 2020

Campaign Desk · San Diego, CA

Supported campaigns, landing pages, and result notes for a team of 6, keeping the weekly status to one short note.
Rebuilt a messy campaign recap so a new teammate could finish the task without a side meeting.

Skills

Campaign planning · SEO · Email marketing · Analytics · Copywriting

Education

B.A. Marketing 2015

Riverbend University

Content Marketer

Brightloom Marketing Nashville, TN

Growth Marketer 2022 – Present

Growth Marketer at Larkspur Media who plans campaigns around one offer and one measure. Comfortable owning campaigns, landing pages, and result notes from planning through follow-through, writing the decision down, and checking the next week whether it held. Recent work improved qualified signups by about 19% over two quarters, with the before-and-after noted where the team already looks. Prefers short updates, honest estimates, and notes a new teammate can reuse without a walkthrough.

Experience

Larkspur Media · Vancouver, BC

Led campaigns, landing pages, and result notes at Larkspur Media and raised qualified signups from 81% to 87% across two quarters.
Wrote a shared campaign recap that cut repeat questions by about 17 a week.

Content Associate 2018 – 2021

Signal Post · Austin, TX

Supported campaigns, landing pages, and result notes for a team of 7, keeping the weekly status to one short note.
Rebuilt a messy campaign recap so a new teammate could finish the task without a side meeting.

Skills

Campaign planning · SEO · Email marketing · Analytics · Copywriting

Education

B.A. Marketing 2016

Riverbend University

Growth Marketer

Larkspur Media Vancouver, BC

Marketing Manager 2019 – Present

Marketing Manager at Offerline Marketing who plans campaigns around one offer and one measure. Comfortable owning campaigns, landing pages, and result notes from planning through follow-through, writing the decision down, and checking the next week whether it held. Recent work improved qualified signups by about 20% over two quarters, with the before-and-after noted where the team already looks. Prefers short updates, honest estimates, and notes a new teammate can reuse without a walkthrough.

Experience

Offerline Marketing · Columbus, OH

Led campaigns, landing pages, and result notes at Offerline Marketing and raised qualified signups from 82% to 89% across two quarters.
Wrote a shared campaign recap that cut repeat questions by about 6 a week.

Marketing Coordinator 2015 – 2018

Brightloom Marketing · Portland, OR

Supported campaigns, landing pages, and result notes for a team of 8, keeping the weekly status to one short note.
Rebuilt a messy campaign recap so a new teammate could finish the task without a side meeting.

Skills

Campaign planning · SEO · Email marketing · Analytics · Copywriting

Education

B.A. Marketing 2013

Riverbend University

Marketing Manager

Offerline Marketing Columbus, OH

Analytics Engineer 2020 – Present

Analytics Engineer at Northstar Analytics who turns a recurring question into a metric with one definition. Comfortable owning dashboards and metric definitions from planning through follow-through, writing the decision down, and checking the next week whether it held. Recent work improved reports accepted on first review by about 21% over two quarters, with the before-and-after noted where the team already looks. Prefers short updates, honest estimates, and notes a new teammate can reuse without a walkthrough.

Experience

Northstar Analytics · Raleigh, NC

Led dashboards and metric definitions at Northstar Analytics and raised reports accepted on first review from 83% to 91% across two quarters.
Wrote a shared metric dictionary that cut repeat questions by about 7 a week.

Data Coordinator 2016 – 2019

Metric Lane · Toronto, ON

Supported dashboards and metric definitions for a team of 9, keeping the weekly status to one short note.
Rebuilt a messy metric dictionary so a new teammate could finish the task without a side meeting.

Skills

SQL · Python · Looker · Excel · Tableau

Education

B.S. Statistics 2014

Cedarline College

Analytics Engineer

Northstar Analytics Raleigh, NC

Business Intelligence Analyst 2021 – Present

Business Intelligence Analyst at Lowland Data who turns a recurring question into a metric with one definition. Comfortable owning dashboards and metric definitions from planning through follow-through, writing the decision down, and checking the next week whether it held. Recent work improved reports accepted on first review by about 22% over two quarters, with the before-and-after noted where the team already looks. Prefers short updates, honest estimates, and notes a new teammate can reuse without a walkthrough.

Experience

Lowland Data · San Diego, CA

Led dashboards and metric definitions at Lowland Data and raised reports accepted on first review from 84% to 93% across two quarters.
Wrote a shared metric dictionary that cut repeat questions by about 8 a week.

Junior Analyst 2017 – 2020

Closeboard Analytics · Chicago, IL

Supported dashboards and metric definitions for a team of 10, keeping the weekly status to one short note.
Rebuilt a messy metric dictionary so a new teammate could finish the task without a side meeting.

Skills

SQL · Python · Looker · Excel · Tableau

Education

B.S. Statistics 2015

Cedarline College

Business Intelligence Analyst

Lowland Data San Diego, CA

UX Designer 2022 – Present

UX Designer at Paperline Studio who starts with the task a person is trying to finish. Comfortable owning flows, prototypes, and interface states from planning through follow-through, writing the decision down, and checking the next week whether it held. Recent work improved task completion in usability sessions by about 23% over two quarters, with the before-and-after noted where the team already looks. Prefers short updates, honest estimates, and notes a new teammate can reuse without a walkthrough.

Experience

Paperline Studio · Austin, TX

Led flows, prototypes, and interface states at Paperline Studio and raised task completion in usability sessions from 85% to 95% across two quarters.
Wrote a shared component checklist that cut repeat questions by about 9 a week.

Junior Designer 2018 – 2021

Marlow Studio · Denver, CO

Supported flows, prototypes, and interface states for a team of 11, keeping the weekly status to one short note.
Rebuilt a messy component checklist so a new teammate could finish the task without a side meeting.

Skills

Figma · User research · Prototyping · Design systems · Accessibility

Education

B.Des. Interaction Design 2016

Lakeshore College of Art

UX Designer

Paperline Studio Austin, TX

Product Designer 2019 – Present

Product Designer at Northlane Apps who starts with the task a person is trying to finish. Comfortable owning flows, prototypes, and interface states from planning through follow-through, writing the decision down, and checking the next week whether it held. Recent work improved task completion in usability sessions by about 24% over two quarters, with the before-and-after noted where the team already looks. Prefers short updates, honest estimates, and notes a new teammate can reuse without a walkthrough.

Experience

Northlane Apps · Portland, OR

Led flows, prototypes, and interface states at Northlane Apps and raised task completion in usability sessions from 86% to 97% across two quarters.
Wrote a shared component checklist that cut repeat questions by about 10 a week.

UI Designer 2015 – 2018

Willowform Studio · Seattle, WA

Supported flows, prototypes, and interface states for a team of 4, keeping the weekly status to one short note.
Rebuilt a messy component checklist so a new teammate could finish the task without a side meeting.

Skills

Figma · User research · Prototyping · Design systems · Accessibility

Education

B.Des. Interaction Design 2013

Lakeshore College of Art

Product Designer

Northlane Apps Portland, OR

Finance Manager 2020 – Present

Finance Manager at Foothill Capital who explains the variance before the meeting asks for it. Comfortable owning forecasts, variance notes, and monthly close packs from planning through follow-through, writing the decision down, and checking the next week whether it held. Recent work improved forecast accuracy against actuals by about 8% over two quarters, with the before-and-after noted where the team already looks. Prefers short updates, honest estimates, and notes a new teammate can reuse without a walkthrough.

Experience

Foothill Capital · Toronto, ON

Led forecasts, variance notes, and monthly close packs at Foothill Capital and raised forecast accuracy against actuals from 87% to 99% across two quarters.
Wrote a shared variance memo that cut repeat questions by about 11 a week.

Reporting Associate 2016 – 2019

Halcyon Finance · Atlanta, GA

Supported forecasts, variance notes, and monthly close packs for a team of 5, keeping the weekly status to one short note.
Rebuilt a messy variance memo so a new teammate could finish the task without a side meeting.

Skills

Excel · Forecasting · Variance analysis · Budgeting · Power BI

Education

B.S. Finance 2014

Halcyon College

Finance Manager

Foothill Capital Toronto, ON

Financial Analyst 2021 – Present

Financial Analyst at Clearledger Finance who explains the variance before the meeting asks for it. Comfortable owning forecasts, variance notes, and monthly close packs from planning through follow-through, writing the decision down, and checking the next week whether it held. Recent work improved forecast accuracy against actuals by about 9% over two quarters, with the before-and-after noted where the team already looks. Prefers short updates, honest estimates, and notes a new teammate can reuse without a walkthrough.

Experience

Clearledger Finance · Chicago, IL

Led forecasts, variance notes, and monthly close packs at Clearledger Finance and raised forecast accuracy against actuals from 88% to 92% across two quarters.
Wrote a shared variance memo that cut repeat questions by about 12 a week.

Junior Analyst 2017 – 2020

Kindred Ledger · Boston, MA

Supported forecasts, variance notes, and monthly close packs for a team of 6, keeping the weekly status to one short note.
Rebuilt a messy variance memo so a new teammate could finish the task without a side meeting.

Skills

Excel · Forecasting · Variance analysis · Budgeting · Power BI

Education

B.S. Finance 2015

Halcyon College

Financial Analyst

Clearledger Finance Chicago, IL

FP&A Analyst 2022 – Present

FP&A Analyst at Bridgebook FP&A who explains the variance before the meeting asks for it. Comfortable owning forecasts, variance notes, and monthly close packs from planning through follow-through, writing the decision down, and checking the next week whether it held. Recent work improved forecast accuracy against actuals by about 10% over two quarters, with the before-and-after noted where the team already looks. Prefers short updates, honest estimates, and notes a new teammate can reuse without a walkthrough.

Experience

Bridgebook FP&A · Denver, CO

Led forecasts, variance notes, and monthly close packs at Bridgebook FP&A and raised forecast accuracy against actuals from 89% to 94% across two quarters.
Wrote a shared variance memo that cut repeat questions by about 13 a week.

Finance Associate 2018 – 2021

Foothill Capital · Remote

Supported forecasts, variance notes, and monthly close packs for a team of 7, keeping the weekly status to one short note.
Rebuilt a messy variance memo so a new teammate could finish the task without a side meeting.

Skills

Excel · Forecasting · Variance analysis · Budgeting · Power BI

Education

B.S. Finance 2016

Halcyon College

FP&A Analyst

Bridgebook FP&A Denver, CO

Product Owner 2019 – Present

Product Owner at Product Loom who writes the problem, the bet, and how we will know it worked. Comfortable owning roadmaps, problem briefs, and release notes from planning through follow-through, writing the decision down, and checking the next week whether it held. Recent work improved adoption of the shipped change by about 11% over two quarters, with the before-and-after noted where the team already looks. Prefers short updates, honest estimates, and notes a new teammate can reuse without a walkthrough.

Experience

Product Loom · Seattle, WA

Led roadmaps, problem briefs, and release notes at Product Loom and raised adoption of the shipped change from 70% to 76% across two quarters.
Wrote a shared problem brief that cut repeat questions by about 14 a week.

Project Coordinator 2015 – 2018

Roadmap Desk · Minneapolis, MN

Supported roadmaps, problem briefs, and release notes for a team of 8, keeping the weekly status to one short note.
Rebuilt a messy problem brief so a new teammate could finish the task without a side meeting.

Skills

Roadmaps · User interviews · Prioritization · Analytics · Stakeholder updates

Education

B.A. Business 2013

Summit Path College

Product Owner

Product Loom Seattle, WA

Product Manager 2020 – Present

Product Manager at Summit Path who writes the problem, the bet, and how we will know it worked. Comfortable owning roadmaps, problem briefs, and release notes from planning through follow-through, writing the decision down, and checking the next week whether it held. Recent work improved adoption of the shipped change by about 12% over two quarters, with the before-and-after noted where the team already looks. Prefers short updates, honest estimates, and notes a new teammate can reuse without a walkthrough.

Experience

Summit Path · Atlanta, GA

Led roadmaps, problem briefs, and release notes at Summit Path and raised adoption of the shipped change from 71% to 78% across two quarters.
Wrote a shared problem brief that cut repeat questions by about 15 a week.

Product Coordinator 2016 – 2019

Northstar Product · Nashville, TN

Supported roadmaps, problem briefs, and release notes for a team of 9, keeping the weekly status to one short note.
Rebuilt a messy problem brief so a new teammate could finish the task without a side meeting.

Skills

Roadmaps · User interviews · Prioritization · Analytics · Stakeholder updates

Education

B.A. Business 2014

Summit Path College

Product Manager

Summit Path Atlanta, GA

Associate Product Manager 2021 – Present

Associate Product Manager at Glasshouse Product who writes the problem, the bet, and how we will know it worked. Comfortable owning roadmaps, problem briefs, and release notes from planning through follow-through, writing the decision down, and checking the next week whether it held. Recent work improved adoption of the shipped change by about 13% over two quarters, with the before-and-after noted where the team already looks. Prefers short updates, honest estimates, and notes a new teammate can reuse without a walkthrough.

Experience

Glasshouse Product · Boston, MA

Led roadmaps, problem briefs, and release notes at Glasshouse Product and raised adoption of the shipped change from 72% to 80% across two quarters.
Wrote a shared problem brief that cut repeat questions by about 16 a week.

Business Analyst 2017 – 2020

Product Loom · Vancouver, BC

Supported roadmaps, problem briefs, and release notes for a team of 10, keeping the weekly status to one short note.
Rebuilt a messy problem brief so a new teammate could finish the task without a side meeting.

Skills

Roadmaps · User interviews · Prioritization · Analytics · Stakeholder updates

Education

B.A. Business 2015

Summit Path College

Associate Product Manager

Glasshouse Product Boston, MA

Business Development Manager 2022 – Present

Business Development Manager at Peakform Commerce who keeps the next customer step written down. Comfortable owning pipeline reviews, discovery notes, and forecasts from planning through follow-through, writing the decision down, and checking the next week whether it held. Recent work improved qualified-opportunity win rate by about 14% over two quarters, with the before-and-after noted where the team already looks. Prefers short updates, honest estimates, and notes a new teammate can reuse without a walkthrough.

Experience

Peakform Commerce · Remote

Led pipeline reviews, discovery notes, and forecasts at Peakform Commerce and raised qualified-opportunity win rate from 73% to 82% across two quarters.
Wrote a shared stage guide that cut repeat questions by about 17 a week.

Business Development Rep 2018 – 2021

Counter Sales Co · Columbus, OH

Supported pipeline reviews, discovery notes, and forecasts for a team of 11, keeping the weekly status to one short note.
Rebuilt a messy stage guide so a new teammate could finish the task without a side meeting.

Skills

Coaching · Forecasting · CRM hygiene · Discovery calls · Negotiation

Education

Riverbend University

Business Development Manager

Peakform Commerce Remote

Sales Manager 2019 – Present

Sales Manager at Fieldnote Sales who keeps the next customer step written down. Comfortable owning pipeline reviews, discovery notes, and forecasts from planning through follow-through, writing the decision down, and checking the next week whether it held. Recent work improved qualified-opportunity win rate by about 15% over two quarters, with the before-and-after noted where the team already looks. Prefers short updates, honest estimates, and notes a new teammate can reuse without a walkthrough.

Experience

Fieldnote Sales · Minneapolis, MN

Led pipeline reviews, discovery notes, and forecasts at Fieldnote Sales and raised qualified-opportunity win rate from 74% to 84% across two quarters.
Wrote a shared stage guide that cut repeat questions by about 6 a week.

Account Executive 2015 – 2018

Brightparcel Goods · Raleigh, NC

Supported pipeline reviews, discovery notes, and forecasts for a team of 4, keeping the weekly status to one short note.
Rebuilt a messy stage guide so a new teammate could finish the task without a side meeting.

Skills

Coaching · Forecasting · CRM hygiene · Discovery calls · Negotiation

Education

Riverbend University

Sales Manager

Fieldnote Sales Minneapolis, MN

Clinic Coordinator 2020 – Present

Clinic Coordinator at Fieldnote Health who keeps care steps clear for the next shift. Comfortable owning care plans, handoffs, and patient education from planning through follow-through, writing the decision down, and checking the next week whether it held. Recent work improved on-time handoff completion by about 16% over two quarters, with the before-and-after noted where the team already looks. Prefers short updates, honest estimates, and notes a new teammate can reuse without a walkthrough.

Experience

Fieldnote Health · Nashville, TN

Led care plans, handoffs, and patient education at Fieldnote Health and raised on-time handoff completion from 75% to 86% across two quarters.
Wrote a shared shift handoff sheet that cut repeat questions by about 7 a week.

Clinic Assistant 2016 – 2019

Wardnote Health · San Diego, CA

Supported care plans, handoffs, and patient education for a team of 5, keeping the weekly status to one short note.
Rebuilt a messy shift handoff sheet so a new teammate could finish the task without a side meeting.

Skills

Patient care · Care plans · EHR notes · Team huddles · Discharge teaching

Education

B.S. Nursing 2014

Fieldnote College of Health

Clinic Coordinator

Fieldnote Health Nashville, TN

Patient Care Supervisor 2021 – Present

Patient Care Supervisor at Careline Clinics who keeps care steps clear for the next shift. Comfortable owning care plans, handoffs, and patient education from planning through follow-through, writing the decision down, and checking the next week whether it held. Recent work improved on-time handoff completion by about 17% over two quarters, with the before-and-after noted where the team already looks. Prefers short updates, honest estimates, and notes a new teammate can reuse without a walkthrough.

Experience

Careline Clinics · Vancouver, BC

Led care plans, handoffs, and patient education at Careline Clinics and raised on-time handoff completion from 76% to 88% across two quarters.
Wrote a shared shift handoff sheet that cut repeat questions by about 8 a week.

Care Coordinator 2017 – 2020

Lakeside Clinic · Austin, TX

Supported care plans, handoffs, and patient education for a team of 6, keeping the weekly status to one short note.
Rebuilt a messy shift handoff sheet so a new teammate could finish the task without a side meeting.

Skills

Patient care · Care plans · EHR notes · Team huddles · Discharge teaching

Education

B.S. Nursing 2015

Fieldnote College of Health

Patient Care Supervisor

Careline Clinics Vancouver, BC

Registered Nurse 2022 – Present

Registered Nurse at Harborlight Care who keeps care steps clear for the next shift. Comfortable owning care plans, handoffs, and patient education from planning through follow-through, writing the decision down, and checking the next week whether it held. Recent work improved on-time handoff completion by about 18% over two quarters, with the before-and-after noted where the team already looks. Prefers short updates, honest estimates, and notes a new teammate can reuse without a walkthrough.

Experience

Harborlight Care · Columbus, OH

Led care plans, handoffs, and patient education at Harborlight Care and raised on-time handoff completion from 77% to 81% across two quarters.
Wrote a shared shift handoff sheet that cut repeat questions by about 9 a week.

Staff Nurse 2018 – 2021

Fieldnote Health · Portland, OR

Supported care plans, handoffs, and patient education for a team of 7, keeping the weekly status to one short note.
Rebuilt a messy shift handoff sheet so a new teammate could finish the task without a side meeting.

Skills

Patient care · Care plans · EHR notes · Team huddles · Discharge teaching

Education

B.S. Nursing 2016

Fieldnote College of Health

Registered Nurse

Harborlight Care Columbus, OH

High School Teacher 2019 – Present

High School Teacher at Lessonlane Academy who plans lessons a substitute can teach from the notes. Comfortable owning lesson plans, assessments, and family updates from planning through follow-through, writing the decision down, and checking the next week whether it held. Recent work improved students meeting the unit goal by about 19% over two quarters, with the before-and-after noted where the team already looks. Prefers short updates, honest estimates, and notes a new teammate can reuse without a walkthrough.

Experience

Lessonlane Academy · Raleigh, NC

Led lesson plans, assessments, and family updates at Lessonlane Academy and raised students meeting the unit goal from 78% to 83% across two quarters.
Wrote a shared unit plan that cut repeat questions by about 10 a week.

Teaching Assistant 2015 – 2018

Pebblepath Schools · Toronto, ON

Supported lesson plans, assessments, and family updates for a team of 8, keeping the weekly status to one short note.
Rebuilt a messy unit plan so a new teammate could finish the task without a side meeting.

Skills

Lesson planning · Classroom management · Assessment · Family communication · Differentiated instruction

Education

B.Ed. Education 2013

Mapleterm College

High School Teacher

Lessonlane Academy Raleigh, NC

Curriculum Coordinator 2020 – Present

Curriculum Coordinator at Prairie Classroom who plans lessons a substitute can teach from the notes. Comfortable owning lesson plans, assessments, and family updates from planning through follow-through, writing the decision down, and checking the next week whether it held. Recent work improved students meeting the unit goal by about 20% over two quarters, with the before-and-after noted where the team already looks. Prefers short updates, honest estimates, and notes a new teammate can reuse without a walkthrough.

Experience

Prairie Classroom · San Diego, CA

Led lesson plans, assessments, and family updates at Prairie Classroom and raised students meeting the unit goal from 79% to 85% across two quarters.
Wrote a shared unit plan that cut repeat questions by about 11 a week.

Tutor 2016 – 2019

Openbook Schools · Chicago, IL

Supported lesson plans, assessments, and family updates for a team of 9, keeping the weekly status to one short note.
Rebuilt a messy unit plan so a new teammate could finish the task without a side meeting.

Skills

Lesson planning · Classroom management · Assessment · Family communication · Differentiated instruction

Education

B.Ed. Education 2014

Mapleterm College

Curriculum Coordinator

Prairie Classroom San Diego, CA

Elementary Teacher 2021 – Present

Elementary Teacher at Mapleterm Academy who plans lessons a substitute can teach from the notes. Comfortable owning lesson plans, assessments, and family updates from planning through follow-through, writing the decision down, and checking the next week whether it held. Recent work improved students meeting the unit goal by about 21% over two quarters, with the before-and-after noted where the team already looks. Prefers short updates, honest estimates, and notes a new teammate can reuse without a walkthrough.

Experience

Mapleterm Academy · Austin, TX

Led lesson plans, assessments, and family updates at Mapleterm Academy and raised students meeting the unit goal from 80% to 87% across two quarters.
Wrote a shared unit plan that cut repeat questions by about 12 a week.

Classroom Teacher 2017 – 2020

Lessonlane Academy · Denver, CO

Supported lesson plans, assessments, and family updates for a team of 10, keeping the weekly status to one short note.
Rebuilt a messy unit plan so a new teammate could finish the task without a side meeting.

Skills

Lesson planning · Classroom management · Assessment · Family communication · Differentiated instruction

Education

B.Ed. Education 2015

Mapleterm College

Elementary Teacher

Mapleterm Academy Austin, TX

Logistics Coordinator 2022 – Present

Logistics Coordinator at Portside Logistics who writes the standard where the team already works. Comfortable owning SOPs, vendor follow-up, and exception huddles from planning through follow-through, writing the decision down, and checking the next week whether it held. Recent work improved on-time completion by about 22% over two quarters, with the before-and-after noted where the team already looks. Prefers short updates, honest estimates, and notes a new teammate can reuse without a walkthrough.

Experience

Portside Logistics · Portland, OR

Led SOPs, vendor follow-up, and exception huddles at Portside Logistics and raised on-time completion from 81% to 89% across two quarters.
Wrote a shared standard work sheet that cut repeat questions by about 13 a week.

Operations Coordinator 2018 – 2021

Orchard Route · Seattle, WA

Supported SOPs, vendor follow-up, and exception huddles for a team of 11, keeping the weekly status to one short note.
Rebuilt a messy standard work sheet so a new teammate could finish the task without a side meeting.

Skills

SOP design · Vendor management · Scheduling · Inventory · Process improvement

Education

B.S. Supply Chain Management 2016

Lakefront State University

Logistics Coordinator

Portside Logistics Portland, OR

Fulfillment Lead 2019 – Present

Fulfillment Lead at Route & Co who writes the standard where the team already works. Comfortable owning SOPs, vendor follow-up, and exception huddles from planning through follow-through, writing the decision down, and checking the next week whether it held. Recent work improved on-time completion by about 23% over two quarters, with the before-and-after noted where the team already looks. Prefers short updates, honest estimates, and notes a new teammate can reuse without a walkthrough.

Experience

Route & Co · Toronto, ON

Led SOPs, vendor follow-up, and exception huddles at Route & Co and raised on-time completion from 82% to 91% across two quarters.
Wrote a shared standard work sheet that cut repeat questions by about 14 a week.

Shift Lead 2015 – 2018

Nimbus Freight · Atlanta, GA

Supported SOPs, vendor follow-up, and exception huddles for a team of 4, keeping the weekly status to one short note.
Rebuilt a messy standard work sheet so a new teammate could finish the task without a side meeting.

Skills

SOP design · Vendor management · Scheduling · Inventory · Process improvement

Education

B.S. Supply Chain Management 2013

Lakefront State University

Fulfillment Lead

Route & Co Toronto, ON

People Operations Manager 2020 – Present

People Operations Manager at Harborstaff who writes programs a manager can run from a checklist. Comfortable owning onboarding, employee relations, and HRIS records from planning through follow-through, writing the decision down, and checking the next week whether it held. Recent work improved new hires ready on day one by about 24% over two quarters, with the before-and-after noted where the team already looks. Prefers short updates, honest estimates, and notes a new teammate can reuse without a walkthrough.

Experience

Harborstaff · Chicago, IL

Led onboarding, employee relations, and HRIS records at Harborstaff and raised new hires ready on day one from 83% to 93% across two quarters.
Wrote a shared onboarding checklist that cut repeat questions by about 15 a week.

HR Coordinator 2016 – 2019

Northmill People · Boston, MA

Supported onboarding, employee relations, and HRIS records for a team of 5, keeping the weekly status to one short note.
Rebuilt a messy onboarding checklist so a new teammate could finish the task without a side meeting.

Skills

HRIS · Employee relations · Onboarding · Policy writing · Interviewing

Education

B.A. Human Resources 2014

Prairie State University

People Operations Manager

Harborstaff Chicago, IL

HR Generalist 2021 – Present

HR Generalist at Plainpolicy HR who writes programs a manager can run from a checklist. Comfortable owning onboarding, employee relations, and HRIS records from planning through follow-through, writing the decision down, and checking the next week whether it held. Recent work improved new hires ready on day one by about 8% over two quarters, with the before-and-after noted where the team already looks. Prefers short updates, honest estimates, and notes a new teammate can reuse without a walkthrough.

Experience

Plainpolicy HR · Denver, CO

Led onboarding, employee relations, and HRIS records at Plainpolicy HR and raised new hires ready on day one from 84% to 95% across two quarters.
Wrote a shared onboarding checklist that cut repeat questions by about 16 a week.

Recruiting Assistant 2017 – 2020

Fairway People · Remote

Supported onboarding, employee relations, and HRIS records for a team of 6, keeping the weekly status to one short note.
Rebuilt a messy onboarding checklist so a new teammate could finish the task without a side meeting.

Skills

HRIS · Employee relations · Onboarding · Policy writing · Interviewing

Education

B.A. Human Resources 2015

Prairie State University

HR Generalist

Plainpolicy HR Denver, CO

Onboarding Specialist 2022 – Present

Onboarding Specialist at Bluefinch Support who keeps the customer’s next step obvious. Comfortable owning onboarding plans, check-ins, and help-desk notes from planning through follow-through, writing the decision down, and checking the next week whether it held. Recent work improved accounts reaching the first value milestone by about 9% over two quarters, with the before-and-after noted where the team already looks. Prefers short updates, honest estimates, and notes a new teammate can reuse without a walkthrough.

Experience

Bluefinch Support · Seattle, WA

Led onboarding plans, check-ins, and help-desk notes at Bluefinch Support and raised accounts reaching the first value milestone from 85% to 97% across two quarters.
Wrote a shared success plan that cut repeat questions by about 17 a week.

Success Associate 2018 – 2021

Firstvalue Support · Minneapolis, MN

Supported onboarding plans, check-ins, and help-desk notes for a team of 7, keeping the weekly status to one short note.
Rebuilt a messy success plan so a new teammate could finish the task without a side meeting.

Skills

Onboarding · Check-ins · Help desk · Playbooks · Product training

Education

Harborlight College

Onboarding Specialist

Bluefinch Support Seattle, WA

Customer Success Manager 2019 – Present

Customer Success Manager at Anchor Success who keeps the customer’s next step obvious. Comfortable owning onboarding plans, check-ins, and help-desk notes from planning through follow-through, writing the decision down, and checking the next week whether it held. Recent work improved accounts reaching the first value milestone by about 10% over two quarters, with the before-and-after noted where the team already looks. Prefers short updates, honest estimates, and notes a new teammate can reuse without a walkthrough.

Experience

Anchor Success · Atlanta, GA

Led onboarding plans, check-ins, and help-desk notes at Anchor Success and raised accounts reaching the first value milestone from 86% to 90% across two quarters.
Wrote a shared success plan that cut repeat questions by about 6 a week.

Support Specialist 2015 – 2018

Onboard Desk · Nashville, TN

Supported onboarding plans, check-ins, and help-desk notes for a team of 8, keeping the weekly status to one short note.
Rebuilt a messy success plan so a new teammate could finish the task without a side meeting.

Skills

Onboarding · Check-ins · Help desk · Playbooks · Product training

Education

Harborlight College

Customer Success Manager

Anchor Success Atlanta, GA

Support Lead 2020 – Present

Support Lead at Helpdesk Lane who keeps the customer’s next step obvious. Comfortable owning onboarding plans, check-ins, and help-desk notes from planning through follow-through, writing the decision down, and checking the next week whether it held. Recent work improved accounts reaching the first value milestone by about 11% over two quarters, with the before-and-after noted where the team already looks. Prefers short updates, honest estimates, and notes a new teammate can reuse without a walkthrough.

Experience

Helpdesk Lane · Boston, MA

Led onboarding plans, check-ins, and help-desk notes at Helpdesk Lane and raised accounts reaching the first value milestone from 87% to 92% across two quarters.
Wrote a shared success plan that cut repeat questions by about 7 a week.

Account Coordinator 2016 – 2019

Bluefinch Support · Vancouver, BC

Supported onboarding plans, check-ins, and help-desk notes for a team of 9, keeping the weekly status to one short note.
Rebuilt a messy success plan so a new teammate could finish the task without a side meeting.

Skills

Onboarding · Check-ins · Help desk · Playbooks · Product training

Education

B.A. Communications 2014

Harborlight College

Support Lead

Helpdesk Lane Boston, MA

Compliance Analyst 2021 – Present

Compliance Analyst at Method Counsel who keeps drafts, dates, and open questions in one place. Comfortable owning contract tracking, filing, and research memos from planning through follow-through, writing the decision down, and checking the next week whether it held. Recent work improved contracts returned with open points listed by about 12% over two quarters, with the before-and-after noted where the team already looks. Prefers short updates, honest estimates, and notes a new teammate can reuse without a walkthrough.

Experience

Method Counsel · Remote

Led contract tracking, filing, and research memos at Method Counsel and raised contracts returned with open points listed from 88% to 94% across two quarters.
Wrote a shared issue list that cut repeat questions by about 8 a week.

Compliance Coordinator 2017 – 2020

Statute Room · Columbus, OH

Supported contract tracking, filing, and research memos for a team of 10, keeping the weekly status to one short note.
Rebuilt a messy issue list so a new teammate could finish the task without a side meeting.

Skills

Contract tracking · Filing · Research memos · Calendaring · Compliance checklists

Education

B.A. Political Science 2015

Statute College

Compliance Analyst

Method Counsel Remote

Legal Assistant 2022 – Present

Legal Assistant at Openpoints Legal who keeps drafts, dates, and open questions in one place. Comfortable owning contract tracking, filing, and research memos from planning through follow-through, writing the decision down, and checking the next week whether it held. Recent work improved contracts returned with open points listed by about 13% over two quarters, with the before-and-after noted where the team already looks. Prefers short updates, honest estimates, and notes a new teammate can reuse without a walkthrough.

Experience

Openpoints Legal · Minneapolis, MN

Led contract tracking, filing, and research memos at Openpoints Legal and raised contracts returned with open points listed from 89% to 96% across two quarters.
Wrote a shared issue list that cut repeat questions by about 9 a week.

Legal Clerk 2018 – 2021

Clause Desk · Raleigh, NC

Supported contract tracking, filing, and research memos for a team of 11, keeping the weekly status to one short note.
Rebuilt a messy issue list so a new teammate could finish the task without a side meeting.

Skills

Contract tracking · Filing · Research memos · Calendaring · Compliance checklists

Education

B.A. Political Science 2016

Statute College

Legal Assistant

Openpoints Legal Minneapolis, MN

Contract Coordinator 2019 – Present

Contract Coordinator at Quill & Case who keeps drafts, dates, and open questions in one place. Comfortable owning contract tracking, filing, and research memos from planning through follow-through, writing the decision down, and checking the next week whether it held. Recent work improved contracts returned with open points listed by about 14% over two quarters, with the before-and-after noted where the team already looks. Prefers short updates, honest estimates, and notes a new teammate can reuse without a walkthrough.

Experience

Quill & Case · Nashville, TN

Led contract tracking, filing, and research memos at Quill & Case and raised contracts returned with open points listed from 70% to 78% across two quarters.
Wrote a shared issue list that cut repeat questions by about 10 a week.

Records Assistant 2015 – 2018

Method Counsel · San Diego, CA

Supported contract tracking, filing, and research memos for a team of 4, keeping the weekly status to one short note.
Rebuilt a messy issue list so a new teammate could finish the task without a side meeting.

Skills

Contract tracking · Filing · Research memos · Calendaring · Compliance checklists

Education

B.A. Political Science 2013

Statute College

Contract Coordinator

Quill & Case Nashville, TN

Scrum Master 2020 – Present

Scrum Master at Milestone Desk who keeps scope, risks, and the next date visible. Comfortable owning plans, risk logs, and status notes from planning through follow-through, writing the decision down, and checking the next week whether it held. Recent work improved milestones finished in the planned week by about 15% over two quarters, with the before-and-after noted where the team already looks. Prefers short updates, honest estimates, and notes a new teammate can reuse without a walkthrough.

Experience

Milestone Desk · Vancouver, BC

Led plans, risk logs, and status notes at Milestone Desk and raised milestones finished in the planned week from 71% to 80% across two quarters.
Wrote a shared status note that cut repeat questions by about 11 a week.

Team Coordinator 2016 – 2019

Weekline Projects · Austin, TX

Supported plans, risk logs, and status notes for a team of 5, keeping the weekly status to one short note.
Rebuilt a messy status note so a new teammate could finish the task without a side meeting.

Skills

Planning · Risk logs · Stakeholder updates · Scheduling · Status reports

Education

B.S. Business Administration 2014

Keystone College

Scrum Master

Milestone Desk Vancouver, BC

Project Manager 2021 – Present

Project Manager at Planline Projects who keeps scope, risks, and the next date visible. Comfortable owning plans, risk logs, and status notes from planning through follow-through, writing the decision down, and checking the next week whether it held. Recent work improved milestones finished in the planned week by about 16% over two quarters, with the before-and-after noted where the team already looks. Prefers short updates, honest estimates, and notes a new teammate can reuse without a walkthrough.

Experience

Planline Projects · Columbus, OH

Led plans, risk logs, and status notes at Planline Projects and raised milestones finished in the planned week from 72% to 82% across two quarters.
Wrote a shared status note that cut repeat questions by about 12 a week.

Project Coordinator 2017 – 2020

Keystone Projects · Portland, OR

Supported plans, risk logs, and status notes for a team of 6, keeping the weekly status to one short note.
Rebuilt a messy status note so a new teammate could finish the task without a side meeting.

Skills

Planning · Risk logs · Stakeholder updates · Scheduling · Status reports

Education

B.S. Business Administration 2015

Keystone College

Project Manager

Planline Projects Columbus, OH

Program Coordinator 2022 – Present

Program Coordinator at Risklog PMO who keeps scope, risks, and the next date visible. Comfortable owning plans, risk logs, and status notes from planning through follow-through, writing the decision down, and checking the next week whether it held. Recent work improved milestones finished in the planned week by about 17% over two quarters, with the before-and-after noted where the team already looks. Prefers short updates, honest estimates, and notes a new teammate can reuse without a walkthrough.

Experience

Risklog PMO · Raleigh, NC

Led plans, risk logs, and status notes at Risklog PMO and raised milestones finished in the planned week from 73% to 84% across two quarters.
Wrote a shared status note that cut repeat questions by about 13 a week.

PMO Analyst 2018 – 2021

Milestone Desk · Toronto, ON

Supported plans, risk logs, and status notes for a team of 7, keeping the weekly status to one short note.
Rebuilt a messy status note so a new teammate could finish the task without a side meeting.

Skills

Planning · Risk logs · Stakeholder updates · Scheduling · Status reports

Education

B.S. Business Administration 2016

Keystone College

Program Coordinator

Risklog PMO Raleigh, NC

Bookkeeper 2019 – Present

Bookkeeper at Monthend Ledger who closes the books with a trail someone else can follow. Comfortable owning reconciliations, journal entries, and month-end close from planning through follow-through, writing the decision down, and checking the next week whether it held. Recent work improved accounts reconciled before the close meeting by about 18% over two quarters, with the before-and-after noted where the team already looks. Prefers short updates, honest estimates, and notes a new teammate can reuse without a walkthrough.

Experience

Monthend Ledger · San Diego, CA

Led reconciliations, journal entries, and month-end close at Monthend Ledger and raised accounts reconciled before the close meeting from 74% to 86% across two quarters.
Wrote a shared reconciliation binder that cut repeat questions by about 14 a week.

Junior Bookkeeper 2015 – 2018

Ledgerlane Books · Chicago, IL

Supported reconciliations, journal entries, and month-end close for a team of 8, keeping the weekly status to one short note.
Rebuilt a messy reconciliation binder so a new teammate could finish the task without a side meeting.

Skills

Reconciliation · Journal entries · Month-end close · Excel · Accounts payable

Education

B.S. Accounting 2013

Ledgerlane College

Bookkeeper

Monthend Ledger San Diego, CA

Staff Accountant 2020 – Present

Staff Accountant at Balance Sheet Co who closes the books with a trail someone else can follow. Comfortable owning reconciliations, journal entries, and month-end close from planning through follow-through, writing the decision down, and checking the next week whether it held. Recent work improved accounts reconciled before the close meeting by about 19% over two quarters, with the before-and-after noted where the team already looks. Prefers short updates, honest estimates, and notes a new teammate can reuse without a walkthrough.

Experience

Balance Sheet Co · Austin, TX

Led reconciliations, journal entries, and month-end close at Balance Sheet Co and raised accounts reconciled before the close meeting from 75% to 79% across two quarters.
Wrote a shared reconciliation binder that cut repeat questions by about 15 a week.

Accounting Clerk 2016 – 2019

Reconcile Co · Denver, CO

Supported reconciliations, journal entries, and month-end close for a team of 9, keeping the weekly status to one short note.
Rebuilt a messy reconciliation binder so a new teammate could finish the task without a side meeting.

Skills

Reconciliation · Journal entries · Month-end close · Excel · Accounts payable

Education

B.S. Accounting 2014

Ledgerlane College

Staff Accountant

Balance Sheet Co Austin, TX

Accounting Specialist 2021 – Present

Accounting Specialist at Closeweek Accounting who closes the books with a trail someone else can follow. Comfortable owning reconciliations, journal entries, and month-end close from planning through follow-through, writing the decision down, and checking the next week whether it held. Recent work improved accounts reconciled before the close meeting by about 20% over two quarters, with the before-and-after noted where the team already looks. Prefers short updates, honest estimates, and notes a new teammate can reuse without a walkthrough.

Experience

Closeweek Accounting · Portland, OR

Led reconciliations, journal entries, and month-end close at Closeweek Accounting and raised accounts reconciled before the close meeting from 76% to 81% across two quarters.
Wrote a shared reconciliation binder that cut repeat questions by about 16 a week.

Accounts Assistant 2017 – 2020

Monthend Ledger · Seattle, WA

Supported reconciliations, journal entries, and month-end close for a team of 10, keeping the weekly status to one short note.
Rebuilt a messy reconciliation binder so a new teammate could finish the task without a side meeting.

Skills

Reconciliation · Journal entries · Month-end close · Excel · Accounts payable

Education

B.S. Accounting 2015

Ledgerlane College

Accounting Specialist

Closeweek Accounting Portland, OR

Restaurant Shift Lead 2022 – Present

Restaurant Shift Lead at Lantern Inn Group who recovers a rough stay before the guest asks twice. Comfortable owning guest recovery, shift briefings, and schedules from planning through follow-through, writing the decision down, and checking the next week whether it held. Recent work improved issues resolved before checkout by about 21% over two quarters, with the before-and-after noted where the team already looks. Prefers short updates, honest estimates, and notes a new teammate can reuse without a walkthrough.

Experience

Lantern Inn Group · Toronto, ON

Led guest recovery, shift briefings, and schedules at Lantern Inn Group and raised issues resolved before checkout from 77% to 83% across two quarters.
Wrote a shared shift briefing that cut repeat questions by about 17 a week.

Shift Supervisor 2018 – 2021

Redcedar Hotels · Atlanta, GA

Supported guest recovery, shift briefings, and schedules for a team of 11, keeping the weekly status to one short note.
Rebuilt a messy shift briefing so a new teammate could finish the task without a side meeting.

Skills

Guest recovery · Scheduling · Upselling · POS · Team briefings

Education

B.S. Hospitality Management 2016

Redcedar Hospitality School

Restaurant Shift Lead

Lantern Inn Group Toronto, ON

Front Office Supervisor 2019 – Present

Front Office Supervisor at Arrival Desk who recovers a rough stay before the guest asks twice. Comfortable owning guest recovery, shift briefings, and schedules from planning through follow-through, writing the decision down, and checking the next week whether it held. Recent work improved issues resolved before checkout by about 22% over two quarters, with the before-and-after noted where the team already looks. Prefers short updates, honest estimates, and notes a new teammate can reuse without a walkthrough.

Experience

Arrival Desk · Chicago, IL

Led guest recovery, shift briefings, and schedules at Arrival Desk and raised issues resolved before checkout from 78% to 85% across two quarters.
Wrote a shared shift briefing that cut repeat questions by about 6 a week.

Front Desk Agent 2015 – 2018

Hearth Table · Boston, MA

Supported guest recovery, shift briefings, and schedules for a team of 4, keeping the weekly status to one short note.
Rebuilt a messy shift briefing so a new teammate could finish the task without a side meeting.

Skills

Guest recovery · Scheduling · Upselling · POS · Team briefings

Education

B.S. Hospitality Management 2013

Redcedar Hospitality School

Front Office Supervisor

Arrival Desk Chicago, IL

Guest Services Manager 2020 – Present

Guest Services Manager at Shiftbell Hospitality who recovers a rough stay before the guest asks twice. Comfortable owning guest recovery, shift briefings, and schedules from planning through follow-through, writing the decision down, and checking the next week whether it held. Recent work improved issues resolved before checkout by about 23% over two quarters, with the before-and-after noted where the team already looks. Prefers short updates, honest estimates, and notes a new teammate can reuse without a walkthrough.

Experience

Shiftbell Hospitality · Denver, CO

Led guest recovery, shift briefings, and schedules at Shiftbell Hospitality and raised issues resolved before checkout from 79% to 87% across two quarters.
Wrote a shared shift briefing that cut repeat questions by about 7 a week.

Guest Services Agent 2016 – 2019

Lantern Inn Group · Remote

Supported guest recovery, shift briefings, and schedules for a team of 5, keeping the weekly status to one short note.
Rebuilt a messy shift briefing so a new teammate could finish the task without a side meeting.

Skills

Guest recovery · Scheduling · Upselling · POS · Team briefings

Education

B.S. Hospitality Management 2014

Redcedar Hospitality School

Guest Services Manager

Shiftbell Hospitality Denver, CO

Social Editor 2021 – Present

Social Editor at Storyframe Media who edits for one reader and one clear point. Comfortable owning edits, story plans, and style notes from planning through follow-through, writing the decision down, and checking the next week whether it held. Recent work improved pieces published without a correction by about 24% over two quarters, with the before-and-after noted where the team already looks. Prefers short updates, honest estimates, and notes a new teammate can reuse without a walkthrough.

Experience

Storyframe Media · Seattle, WA

Led edits, story plans, and style notes at Storyframe Media and raised pieces published without a correction from 80% to 89% across two quarters.
Wrote a shared style note that cut repeat questions by about 8 a week.

Social Coordinator 2017 – 2020

Desk Guide News · Minneapolis, MN

Supported edits, story plans, and style notes for a team of 6, keeping the weekly status to one short note.
Rebuilt a messy style note so a new teammate could finish the task without a side meeting.

Skills

Editing · Story planning · Style guides · CMS · Audience research

Education

B.A. Journalism 2015

Storyframe College

Social Editor

Storyframe Media Seattle, WA

Content Editor 2022 – Present

Content Editor at Signal Desk News who edits for one reader and one clear point. Comfortable owning edits, story plans, and style notes from planning through follow-through, writing the decision down, and checking the next week whether it held. Recent work improved pieces published without a correction by about 8% over two quarters, with the before-and-after noted where the team already looks. Prefers short updates, honest estimates, and notes a new teammate can reuse without a walkthrough.

Experience

Signal Desk News · Atlanta, GA

Led edits, story plans, and style notes at Signal Desk News and raised pieces published without a correction from 81% to 91% across two quarters.
Wrote a shared style note that cut repeat questions by about 9 a week.

Editorial Assistant 2018 – 2021

Copyroom Media · Nashville, TN

Supported edits, story plans, and style notes for a team of 7, keeping the weekly status to one short note.
Rebuilt a messy style note so a new teammate could finish the task without a side meeting.

Skills

Editing · Story planning · Style guides · CMS · Audience research

Education

B.A. Journalism 2016

Storyframe College

Content Editor

Signal Desk News Atlanta, GA

Communications Specialist 2019 – Present

Communications Specialist at Larkspur Media who edits for one reader and one clear point. Comfortable owning edits, story plans, and style notes from planning through follow-through, writing the decision down, and checking the next week whether it held. Recent work improved pieces published without a correction by about 9% over two quarters, with the before-and-after noted where the team already looks. Prefers short updates, honest estimates, and notes a new teammate can reuse without a walkthrough.

Experience

Larkspur Media · Boston, MA

Led edits, story plans, and style notes at Larkspur Media and raised pieces published without a correction from 82% to 93% across two quarters.
Wrote a shared style note that cut repeat questions by about 10 a week.

Staff Writer 2015 – 2018

Storyframe Media · Vancouver, BC

Supported edits, story plans, and style notes for a team of 8, keeping the weekly status to one short note.
Rebuilt a messy style note so a new teammate could finish the task without a side meeting.

Skills

Editing · Story planning · Style guides · CMS · Audience research

Education

B.A. Journalism 2013

Storyframe College

Communications Specialist

Larkspur Media Boston, MA

SOC Analyst 2020 – Present

SOC Analyst at Access Review Co who writes what happened, what was checked, and what is still open. Comfortable owning incident notes, access reviews, and vulnerability tracking from planning through follow-through, writing the decision down, and checking the next week whether it held. Recent work improved reviews closed with an owner and a date by about 10% over two quarters, with the before-and-after noted where the team already looks. Prefers short updates, honest estimates, and notes a new teammate can reuse without a walkthrough.

Experience

Access Review Co · Remote

Led incident notes, access reviews, and vulnerability tracking at Access Review Co and raised reviews closed with an owner and a date from 83% to 95% across two quarters.
Wrote a shared incident note that cut repeat questions by about 11 a week.

Junior Security Analyst 2016 – 2019

Shieldrow Security · Columbus, OH

Supported incident notes, access reviews, and vulnerability tracking for a team of 9, keeping the weekly status to one short note.
Rebuilt a messy incident note so a new teammate could finish the task without a side meeting.

Skills

Incident notes · Access reviews · Vulnerability tracking · SIEM basics · Security awareness

Education

B.S. Information Technology 2014

Lantern Technical College

SOC Analyst

Access Review Co Remote

Security Analyst 2021 – Present

Security Analyst at Quietnet Security who writes what happened, what was checked, and what is still open. Comfortable owning incident notes, access reviews, and vulnerability tracking from planning through follow-through, writing the decision down, and checking the next week whether it held. Recent work improved reviews closed with an owner and a date by about 11% over two quarters, with the before-and-after noted where the team already looks. Prefers short updates, honest estimates, and notes a new teammate can reuse without a walkthrough.

Experience

Quietnet Security · Minneapolis, MN

Led incident notes, access reviews, and vulnerability tracking at Quietnet Security and raised reviews closed with an owner and a date from 84% to 88% across two quarters.
Wrote a shared incident note that cut repeat questions by about 12 a week.

IT Analyst 2017 – 2020

Lantern Watch · Raleigh, NC

Supported incident notes, access reviews, and vulnerability tracking for a team of 10, keeping the weekly status to one short note.
Rebuilt a messy incident note so a new teammate could finish the task without a side meeting.

Skills

Incident notes · Access reviews · Vulnerability tracking · SIEM basics · Security awareness

Education

B.S. Information Technology 2015

Lantern Technical College

Security Analyst

Quietnet Security Minneapolis, MN

IT Security Specialist 2022 – Present

IT Security Specialist at Sablepoint Security who writes what happened, what was checked, and what is still open. Comfortable owning incident notes, access reviews, and vulnerability tracking from planning through follow-through, writing the decision down, and checking the next week whether it held. Recent work improved reviews closed with an owner and a date by about 12% over two quarters, with the before-and-after noted where the team already looks. Prefers short updates, honest estimates, and notes a new teammate can reuse without a walkthrough.

Experience

Sablepoint Security · Nashville, TN

Led incident notes, access reviews, and vulnerability tracking at Sablepoint Security and raised reviews closed with an owner and a date from 85% to 90% across two quarters.
Wrote a shared incident note that cut repeat questions by about 13 a week.

Help Desk Lead 2018 – 2021

Access Review Co · San Diego, CA

Supported incident notes, access reviews, and vulnerability tracking for a team of 11, keeping the weekly status to one short note.
Rebuilt a messy incident note so a new teammate could finish the task without a side meeting.

Skills

Incident notes · Access reviews · Vulnerability tracking · SIEM basics · Security awareness

Education

B.S. Information Technology 2016

Lantern Technical College

IT Security Specialist

Sablepoint Security Nashville, TN

Research Analyst 2019 – Present

Research Analyst at Method Lab who keeps the protocol and the notebook in step. Comfortable owning study protocols, data collection, and literature notes from planning through follow-through, writing the decision down, and checking the next week whether it held. Recent work improved records complete enough to repeat the step by about 13% over two quarters, with the before-and-after noted where the team already looks. Prefers short updates, honest estimates, and notes a new teammate can reuse without a walkthrough.

Experience

Method Lab · Vancouver, BC

Led study protocols, data collection, and literature notes at Method Lab and raised records complete enough to repeat the step from 86% to 92% across two quarters.
Wrote a shared lab notebook entry that cut repeat questions by about 14 a week.

Data Collector 2015 – 2018

Fieldnote Research · Austin, TX

Supported study protocols, data collection, and literature notes for a team of 4, keeping the weekly status to one short note.
Rebuilt a messy lab notebook entry so a new teammate could finish the task without a side meeting.

Skills

Study protocols · Data collection · Literature reviews · Lab notebooks · Reporting

Education

B.S. Biology 2013

Clearwell College

Research Analyst

Method Lab Vancouver, BC

Research Associate 2020 – Present

Research Associate at Protocol House who keeps the protocol and the notebook in step. Comfortable owning study protocols, data collection, and literature notes from planning through follow-through, writing the decision down, and checking the next week whether it held. Recent work improved records complete enough to repeat the step by about 14% over two quarters, with the before-and-after noted where the team already looks. Prefers short updates, honest estimates, and notes a new teammate can reuse without a walkthrough.

Experience

Protocol House · Columbus, OH

Led study protocols, data collection, and literature notes at Protocol House and raised records complete enough to repeat the step from 87% to 94% across two quarters.
Wrote a shared lab notebook entry that cut repeat questions by about 15 a week.

Research Assistant 2016 – 2019

Clearwell Research · Portland, OR

Supported study protocols, data collection, and literature notes for a team of 5, keeping the weekly status to one short note.
Rebuilt a messy lab notebook entry so a new teammate could finish the task without a side meeting.

Skills

Study protocols · Data collection · Literature reviews · Lab notebooks · Reporting

Education

B.S. Biology 2014

Clearwell College

Research Associate

Protocol House Columbus, OH

Lab Coordinator 2021 – Present

Lab Coordinator at Notebook Lab who keeps the protocol and the notebook in step. Comfortable owning study protocols, data collection, and literature notes from planning through follow-through, writing the decision down, and checking the next week whether it held. Recent work improved records complete enough to repeat the step by about 15% over two quarters, with the before-and-after noted where the team already looks. Prefers short updates, honest estimates, and notes a new teammate can reuse without a walkthrough.

Experience

Notebook Lab · Raleigh, NC

Led study protocols, data collection, and literature notes at Notebook Lab and raised records complete enough to repeat the step from 88% to 96% across two quarters.
Wrote a shared lab notebook entry that cut repeat questions by about 16 a week.

Lab Assistant 2017 – 2020

Method Lab · Toronto, ON

Supported study protocols, data collection, and literature notes for a team of 6, keeping the weekly status to one short note.
Rebuilt a messy lab notebook entry so a new teammate could finish the task without a side meeting.

Skills

Study protocols · Data collection · Literature reviews · Lab notebooks · Reporting

Education

B.S. Biology 2015

Clearwell College

Lab Coordinator

Notebook Lab Raleigh, NC

Administrative Specialist 2022 – Present

Administrative Specialist at Calendar Lane who keeps calendars, travel, and follow-ups from slipping. Comfortable owning scheduling, travel, and meeting notes from planning through follow-through, writing the decision down, and checking the next week whether it held. Recent work improved meetings that started with the notes already sent by about 16% over two quarters, with the before-and-after noted where the team already looks. Prefers short updates, honest estimates, and notes a new teammate can reuse without a walkthrough.

Experience

Calendar Lane · San Diego, CA

Led scheduling, travel, and meeting notes at Calendar Lane and raised meetings that started with the notes already sent from 89% to 98% across two quarters.
Wrote a shared meeting note that cut repeat questions by about 17 a week.

Reception Coordinator 2018 – 2021

Civic Desk Admin · Chicago, IL

Supported scheduling, travel, and meeting notes for a team of 7, keeping the weekly status to one short note.
Rebuilt a messy meeting note so a new teammate could finish the task without a side meeting.

Skills

Calendar management · Travel booking · Meeting notes · Vendor follow-up · Document control

Education

B.A. Business Administration 2016

Civic Desk College

Administrative Specialist

Calendar Lane San Diego, CA

Executive Assistant 2019 – Present

Executive Assistant at Driftwood Office who keeps calendars, travel, and follow-ups from slipping. Comfortable owning scheduling, travel, and meeting notes from planning through follow-through, writing the decision down, and checking the next week whether it held. Recent work improved meetings that started with the notes already sent by about 17% over two quarters, with the before-and-after noted where the team already looks. Prefers short updates, honest estimates, and notes a new teammate can reuse without a walkthrough.

Experience

Driftwood Office · Austin, TX

Led scheduling, travel, and meeting notes at Driftwood Office and raised meetings that started with the notes already sent from 70% to 80% across two quarters.
Wrote a shared meeting note that cut repeat questions by about 6 a week.

Administrative Assistant 2015 – 2018

Week Ahead Office · Denver, CO

Supported scheduling, travel, and meeting notes for a team of 8, keeping the weekly status to one short note.
Rebuilt a messy meeting note so a new teammate could finish the task without a side meeting.

Skills

Calendar management · Travel booking · Meeting notes · Vendor follow-up · Document control

Education

B.A. Business Administration 2013

Civic Desk College

Executive Assistant

Driftwood Office Austin, TX

Office Coordinator 2020 – Present

Office Coordinator at Front Desk Works who keeps calendars, travel, and follow-ups from slipping. Comfortable owning scheduling, travel, and meeting notes from planning through follow-through, writing the decision down, and checking the next week whether it held. Recent work improved meetings that started with the notes already sent by about 18% over two quarters, with the before-and-after noted where the team already looks. Prefers short updates, honest estimates, and notes a new teammate can reuse without a walkthrough.

Experience

Front Desk Works · Portland, OR

Led scheduling, travel, and meeting notes at Front Desk Works and raised meetings that started with the notes already sent from 71% to 82% across two quarters.
Wrote a shared meeting note that cut repeat questions by about 7 a week.

Office Assistant 2016 – 2019

Calendar Lane · Seattle, WA

Supported scheduling, travel, and meeting notes for a team of 9, keeping the weekly status to one short note.
Rebuilt a messy meeting note so a new teammate could finish the task without a side meeting.

Skills

Calendar management · Travel booking · Meeting notes · Vendor follow-up · Document control

Education

B.A. Business Administration 2014

Civic Desk College

Office Coordinator

Front Desk Works Portland, OR

Growth Marketer 2021 – Present

Growth Marketer at Offerline Marketing who plans campaigns around one offer and one measure. Comfortable owning campaigns, landing pages, and result notes from planning through follow-through, writing the decision down, and checking the next week whether it held. Recent work improved qualified signups by about 19% over two quarters, with the before-and-after noted where the team already looks. Prefers short updates, honest estimates, and notes a new teammate can reuse without a walkthrough.

Experience

Offerline Marketing · Toronto, ON

Led campaigns, landing pages, and result notes at Offerline Marketing and raised qualified signups from 72% to 84% across two quarters.
Wrote a shared campaign recap that cut repeat questions by about 8 a week.

Content Associate 2017 – 2020

Brightloom Marketing · Atlanta, GA

Supported campaigns, landing pages, and result notes for a team of 10, keeping the weekly status to one short note.
Rebuilt a messy campaign recap so a new teammate could finish the task without a side meeting.

Skills

Campaign planning · SEO · Email marketing · Analytics · Copywriting

Education

B.A. Marketing 2015

Riverbend University

Growth Marketer

Offerline Marketing Toronto, ON

Data Analyst 2022 – Present

Data Analyst at Bluefinch Insights who turns a recurring question into a metric with one definition. Comfortable owning dashboards and metric definitions from planning through follow-through, writing the decision down, and checking the next week whether it held. Recent work improved reports accepted on first review by about 20% over two quarters, with the before-and-after noted where the team already looks. Prefers short updates, honest estimates, and notes a new teammate can reuse without a walkthrough.

Experience

Bluefinch Insights · Chicago, IL

Led dashboards and metric definitions at Bluefinch Insights and raised reports accepted on first review from 73% to 77% across two quarters.
Wrote a shared metric dictionary that cut repeat questions by about 9 a week.

Reporting Analyst 2018 – 2021

Harborline Analytics · Boston, MA

Supported dashboards and metric definitions for a team of 11, keeping the weekly status to one short note.
Rebuilt a messy metric dictionary so a new teammate could finish the task without a side meeting.

Skills

SQL · Python · Looker · Excel · Tableau

Education

B.S. Statistics 2016

Cedarline College

Data Analyst

Bluefinch Insights Chicago, IL

Product Designer 2019 – Present

Product Designer at Northlane Apps who starts with the task a person is trying to finish. Comfortable owning flows, prototypes, and interface states from planning through follow-through, writing the decision down, and checking the next week whether it held. Recent work improved task completion in usability sessions by about 21% over two quarters, with the before-and-after noted where the team already looks. Prefers short updates, honest estimates, and notes a new teammate can reuse without a walkthrough.

Experience

Northlane Apps · Denver, CO

Led flows, prototypes, and interface states at Northlane Apps and raised task completion in usability sessions from 74% to 79% across two quarters.
Wrote a shared component checklist that cut repeat questions by about 10 a week.

UI Designer 2015 – 2018

Willowform Studio · Remote

Supported flows, prototypes, and interface states for a team of 4, keeping the weekly status to one short note.
Rebuilt a messy component checklist so a new teammate could finish the task without a side meeting.

Skills

Figma · User research · Prototyping · Design systems · Accessibility

Education

B.Des. Interaction Design 2013

Lakeshore College of Art

Product Designer

Northlane Apps Denver, CO

Finance Manager 2020 – Present

Finance Manager at Halcyon Finance who explains the variance before the meeting asks for it. Comfortable owning forecasts, variance notes, and monthly close packs from planning through follow-through, writing the decision down, and checking the next week whether it held. Recent work improved forecast accuracy against actuals by about 22% over two quarters, with the before-and-after noted where the team already looks. Prefers short updates, honest estimates, and notes a new teammate can reuse without a walkthrough.

Experience

Halcyon Finance · Seattle, WA

Led forecasts, variance notes, and monthly close packs at Halcyon Finance and raised forecast accuracy against actuals from 75% to 81% across two quarters.
Wrote a shared variance memo that cut repeat questions by about 11 a week.

Reporting Associate 2016 – 2019

Clearledger Finance · Minneapolis, MN

Supported forecasts, variance notes, and monthly close packs for a team of 5, keeping the weekly status to one short note.
Rebuilt a messy variance memo so a new teammate could finish the task without a side meeting.

Skills

Excel · Forecasting · Variance analysis · Budgeting · Power BI

Education

B.S. Finance 2014

Halcyon College

Finance Manager

Halcyon Finance Seattle, WA

Product Manager 2021 – Present

Product Manager at Summit Path who writes the problem, the bet, and how we will know it worked. Comfortable owning roadmaps, problem briefs, and release notes from planning through follow-through, writing the decision down, and checking the next week whether it held. Recent work improved adoption of the shipped change by about 23% over two quarters, with the before-and-after noted where the team already looks. Prefers short updates, honest estimates, and notes a new teammate can reuse without a walkthrough.

Experience

Summit Path · Atlanta, GA

Led roadmaps, problem briefs, and release notes at Summit Path and raised adoption of the shipped change from 76% to 83% across two quarters.
Wrote a shared problem brief that cut repeat questions by about 12 a week.

Product Coordinator 2017 – 2020

Northstar Product · Nashville, TN

Supported roadmaps, problem briefs, and release notes for a team of 6, keeping the weekly status to one short note.
Rebuilt a messy problem brief so a new teammate could finish the task without a side meeting.

Skills

Roadmaps · User interviews · Prioritization · Analytics · Stakeholder updates

Education

B.A. Business 2015

Summit Path College

Product Manager

Summit Path Atlanta, GA

Account Executive 2022 – Present

Account Executive at Brightparcel Goods who keeps the next customer step written down. Comfortable owning pipeline reviews, discovery notes, and forecasts from planning through follow-through, writing the decision down, and checking the next week whether it held. Recent work improved qualified-opportunity win rate by about 24% over two quarters, with the before-and-after noted where the team already looks. Prefers short updates, honest estimates, and notes a new teammate can reuse without a walkthrough.

Experience

Brightparcel Goods · Boston, MA

Led pipeline reviews, discovery notes, and forecasts at Brightparcel Goods and raised qualified-opportunity win rate from 77% to 85% across two quarters.
Wrote a shared stage guide that cut repeat questions by about 13 a week.

Sales Associate 2018 – 2021

Ridgeline Sales · Vancouver, BC

Supported pipeline reviews, discovery notes, and forecasts for a team of 7, keeping the weekly status to one short note.
Rebuilt a messy stage guide so a new teammate could finish the task without a side meeting.

Skills

Coaching · Forecasting · CRM hygiene · Discovery calls · Negotiation

Education

Riverbend University

Account Executive

Brightparcel Goods Boston, MA

Patient Care Supervisor 2019 – Present

Patient Care Supervisor at Wardnote Health who keeps care steps clear for the next shift. Comfortable owning care plans, handoffs, and patient education from planning through follow-through, writing the decision down, and checking the next week whether it held. Recent work improved on-time handoff completion by about 8% over two quarters, with the before-and-after noted where the team already looks. Prefers short updates, honest estimates, and notes a new teammate can reuse without a walkthrough.

Experience

Wardnote Health · Remote

Led care plans, handoffs, and patient education at Wardnote Health and raised on-time handoff completion from 78% to 87% across two quarters.
Wrote a shared shift handoff sheet that cut repeat questions by about 14 a week.

Care Coordinator 2015 – 2018

Careline Clinics · Columbus, OH

Supported care plans, handoffs, and patient education for a team of 8, keeping the weekly status to one short note.
Rebuilt a messy shift handoff sheet so a new teammate could finish the task without a side meeting.

Skills

Patient care · Care plans · EHR notes · Team huddles · Discharge teaching

Education

B.S. Nursing 2013

Fieldnote College of Health

Patient Care Supervisor

Wardnote Health Remote

Elementary Teacher 2020 – Present

Elementary Teacher at Prairie Classroom who plans lessons a substitute can teach from the notes. Comfortable owning lesson plans, assessments, and family updates from planning through follow-through, writing the decision down, and checking the next week whether it held. Recent work improved students meeting the unit goal by about 9% over two quarters, with the before-and-after noted where the team already looks. Prefers short updates, honest estimates, and notes a new teammate can reuse without a walkthrough.

Experience

Prairie Classroom · Minneapolis, MN

Led lesson plans, assessments, and family updates at Prairie Classroom and raised students meeting the unit goal from 79% to 89% across two quarters.
Wrote a shared unit plan that cut repeat questions by about 15 a week.

Classroom Teacher 2016 – 2019

Openbook Schools · Raleigh, NC

Supported lesson plans, assessments, and family updates for a team of 9, keeping the weekly status to one short note.
Rebuilt a messy unit plan so a new teammate could finish the task without a side meeting.

Skills

Lesson planning · Classroom management · Assessment · Family communication · Differentiated instruction

Education

B.Ed. Education 2014

Mapleterm College

Elementary Teacher

Prairie Classroom Minneapolis, MN

Logistics Coordinator 2021 – Present

Logistics Coordinator at Nimbus Freight who writes the standard where the team already works. Comfortable owning SOPs, vendor follow-up, and exception huddles from planning through follow-through, writing the decision down, and checking the next week whether it held. Recent work improved on-time completion by about 10% over two quarters, with the before-and-after noted where the team already looks. Prefers short updates, honest estimates, and notes a new teammate can reuse without a walkthrough.

Experience

Nimbus Freight · Nashville, TN

Led SOPs, vendor follow-up, and exception huddles at Nimbus Freight and raised on-time completion from 80% to 91% across two quarters.
Wrote a shared standard work sheet that cut repeat questions by about 16 a week.

Operations Coordinator 2017 – 2020

Fieldline Distribution · San Diego, CA

Supported SOPs, vendor follow-up, and exception huddles for a team of 10, keeping the weekly status to one short note.
Rebuilt a messy standard work sheet so a new teammate could finish the task without a side meeting.

Skills

SOP design · Vendor management · Scheduling · Inventory · Process improvement

Education

B.S. Supply Chain Management 2015

Lakefront State University

Logistics Coordinator

Nimbus Freight Nashville, TN

Talent Coordinator 2022 – Present

Talent Coordinator at Northmill People who writes programs a manager can run from a checklist. Comfortable owning onboarding, employee relations, and HRIS records from planning through follow-through, writing the decision down, and checking the next week whether it held. Recent work improved new hires ready on day one by about 11% over two quarters, with the before-and-after noted where the team already looks. Prefers short updates, honest estimates, and notes a new teammate can reuse without a walkthrough.

Experience

Northmill People · Vancouver, BC

Led onboarding, employee relations, and HRIS records at Northmill People and raised new hires ready on day one from 81% to 93% across two quarters.
Wrote a shared onboarding checklist that cut repeat questions by about 17 a week.

People Assistant 2018 – 2021

Plainpolicy HR · Austin, TX

Supported onboarding, employee relations, and HRIS records for a team of 11, keeping the weekly status to one short note.
Rebuilt a messy onboarding checklist so a new teammate could finish the task without a side meeting.

Skills

HRIS · Employee relations · Onboarding · Policy writing · Interviewing

Education

B.A. Human Resources 2016

Prairie State University

Talent Coordinator

Northmill People Vancouver, BC

Customer Success Manager 2019 – Present

Customer Success Manager at Helpdesk Lane who keeps the customer’s next step obvious. Comfortable owning onboarding plans, check-ins, and help-desk notes from planning through follow-through, writing the decision down, and checking the next week whether it held. Recent work improved accounts reaching the first value milestone by about 12% over two quarters, with the before-and-after noted where the team already looks. Prefers short updates, honest estimates, and notes a new teammate can reuse without a walkthrough.

Experience

Helpdesk Lane · Columbus, OH

Led onboarding plans, check-ins, and help-desk notes at Helpdesk Lane and raised accounts reaching the first value milestone from 82% to 86% across two quarters.
Wrote a shared success plan that cut repeat questions by about 6 a week.

Support Specialist 2015 – 2018

Bluefinch Support · Portland, OR

Supported onboarding plans, check-ins, and help-desk notes for a team of 4, keeping the weekly status to one short note.
Rebuilt a messy success plan so a new teammate could finish the task without a side meeting.

Skills

Onboarding · Check-ins · Help desk · Playbooks · Product training

Education

Harborlight College

Customer Success Manager

Helpdesk Lane Columbus, OH

Contract Coordinator 2020 – Present

Contract Coordinator at Method Counsel who keeps drafts, dates, and open questions in one place. Comfortable owning contract tracking, filing, and research memos from planning through follow-through, writing the decision down, and checking the next week whether it held. Recent work improved contracts returned with open points listed by about 13% over two quarters, with the before-and-after noted where the team already looks. Prefers short updates, honest estimates, and notes a new teammate can reuse without a walkthrough.

Experience

Method Counsel · Raleigh, NC

Led contract tracking, filing, and research memos at Method Counsel and raised contracts returned with open points listed from 83% to 88% across two quarters.
Wrote a shared issue list that cut repeat questions by about 7 a week.

Records Assistant 2016 – 2019

Statute Room · Toronto, ON

Supported contract tracking, filing, and research memos for a team of 5, keeping the weekly status to one short note.
Rebuilt a messy issue list so a new teammate could finish the task without a side meeting.

Skills

Contract tracking · Filing · Research memos · Calendaring · Compliance checklists

Education

B.A. Political Science 2014

Statute College

Contract Coordinator

Method Counsel Raleigh, NC

Scrum Master 2021 – Present

Scrum Master at Weekline Projects who keeps scope, risks, and the next date visible. Comfortable owning plans, risk logs, and status notes from planning through follow-through, writing the decision down, and checking the next week whether it held. Recent work improved milestones finished in the planned week by about 14% over two quarters, with the before-and-after noted where the team already looks. Prefers short updates, honest estimates, and notes a new teammate can reuse without a walkthrough.

Experience

Weekline Projects · San Diego, CA

Led plans, risk logs, and status notes at Weekline Projects and raised milestones finished in the planned week from 84% to 90% across two quarters.
Wrote a shared status note that cut repeat questions by about 8 a week.

Team Coordinator 2017 – 2020

Planline Projects · Chicago, IL

Supported plans, risk logs, and status notes for a team of 6, keeping the weekly status to one short note.
Rebuilt a messy status note so a new teammate could finish the task without a side meeting.

Skills

Planning · Risk logs · Stakeholder updates · Scheduling · Status reports

Education

B.S. Business Administration 2015

Keystone College

Scrum Master

Weekline Projects San Diego, CA

Staff Accountant 2022 – Present

Staff Accountant at Balance Sheet Co who closes the books with a trail someone else can follow. Comfortable owning reconciliations, journal entries, and month-end close from planning through follow-through, writing the decision down, and checking the next week whether it held. Recent work improved accounts reconciled before the close meeting by about 15% over two quarters, with the before-and-after noted where the team already looks. Prefers short updates, honest estimates, and notes a new teammate can reuse without a walkthrough.

Experience

Balance Sheet Co · Austin, TX

Led reconciliations, journal entries, and month-end close at Balance Sheet Co and raised accounts reconciled before the close meeting from 85% to 92% across two quarters.
Wrote a shared reconciliation binder that cut repeat questions by about 9 a week.

Accounting Clerk 2018 – 2021

Reconcile Co · Denver, CO

Supported reconciliations, journal entries, and month-end close for a team of 7, keeping the weekly status to one short note.
Rebuilt a messy reconciliation binder so a new teammate could finish the task without a side meeting.

Skills

Reconciliation · Journal entries · Month-end close · Excel · Accounts payable

Education

B.S. Accounting 2016

Ledgerlane College

Staff Accountant

Balance Sheet Co Austin, TX

Guest Services Manager 2019 – Present

Guest Services Manager at Hearth Table who recovers a rough stay before the guest asks twice. Comfortable owning guest recovery, shift briefings, and schedules from planning through follow-through, writing the decision down, and checking the next week whether it held. Recent work improved issues resolved before checkout by about 16% over two quarters, with the before-and-after noted where the team already looks. Prefers short updates, honest estimates, and notes a new teammate can reuse without a walkthrough.

Experience

Hearth Table · Portland, OR

Led guest recovery, shift briefings, and schedules at Hearth Table and raised issues resolved before checkout from 86% to 94% across two quarters.
Wrote a shared shift briefing that cut repeat questions by about 10 a week.

Guest Services Agent 2015 – 2018

Shiftbell Hospitality · Seattle, WA

Supported guest recovery, shift briefings, and schedules for a team of 8, keeping the weekly status to one short note.
Rebuilt a messy shift briefing so a new teammate could finish the task without a side meeting.

Skills

Guest recovery · Scheduling · Upselling · POS · Team briefings

Education

B.S. Hospitality Management 2013

Redcedar Hospitality School

Guest Services Manager

Hearth Table Portland, OR

Social Editor 2020 – Present

Social Editor at Larkspur Media who edits for one reader and one clear point. Comfortable owning edits, story plans, and style notes from planning through follow-through, writing the decision down, and checking the next week whether it held. Recent work improved pieces published without a correction by about 17% over two quarters, with the before-and-after noted where the team already looks. Prefers short updates, honest estimates, and notes a new teammate can reuse without a walkthrough.

Experience

Larkspur Media · Toronto, ON

Led edits, story plans, and style notes at Larkspur Media and raised pieces published without a correction from 87% to 96% across two quarters.
Wrote a shared style note that cut repeat questions by about 11 a week.

Social Coordinator 2016 – 2019

Storyframe Media · Atlanta, GA

Supported edits, story plans, and style notes for a team of 9, keeping the weekly status to one short note.
Rebuilt a messy style note so a new teammate could finish the task without a side meeting.

Skills

Editing · Story planning · Style guides · CMS · Audience research

Education

B.A. Journalism 2014

Storyframe College

Social Editor

Larkspur Media Toronto, ON

Security Analyst 2021 – Present

Security Analyst at Access Review Co who writes what happened, what was checked, and what is still open. Comfortable owning incident notes, access reviews, and vulnerability tracking from planning through follow-through, writing the decision down, and checking the next week whether it held. Recent work improved reviews closed with an owner and a date by about 18% over two quarters, with the before-and-after noted where the team already looks. Prefers short updates, honest estimates, and notes a new teammate can reuse without a walkthrough.

Experience

Access Review Co · Chicago, IL

Led incident notes, access reviews, and vulnerability tracking at Access Review Co and raised reviews closed with an owner and a date from 88% to 98% across two quarters.
Wrote a shared incident note that cut repeat questions by about 12 a week.

IT Analyst 2017 – 2020

Shieldrow Security · Boston, MA

Supported incident notes, access reviews, and vulnerability tracking for a team of 10, keeping the weekly status to one short note.
Rebuilt a messy incident note so a new teammate could finish the task without a side meeting.

Skills

Incident notes · Access reviews · Vulnerability tracking · SIEM basics · Security awareness

Education

B.S. Information Technology 2015

Lantern Technical College

Security Analyst

Access Review Co Chicago, IL

Lab Coordinator 2022 – Present

Lab Coordinator at Fieldnote Research who keeps the protocol and the notebook in step. Comfortable owning study protocols, data collection, and literature notes from planning through follow-through, writing the decision down, and checking the next week whether it held. Recent work improved records complete enough to repeat the step by about 19% over two quarters, with the before-and-after noted where the team already looks. Prefers short updates, honest estimates, and notes a new teammate can reuse without a walkthrough.

Experience

Fieldnote Research · Denver, CO

Led study protocols, data collection, and literature notes at Fieldnote Research and raised records complete enough to repeat the step from 89% to 99% across two quarters.
Wrote a shared lab notebook entry that cut repeat questions by about 13 a week.

Lab Assistant 2018 – 2021

Protocol House · Remote

Supported study protocols, data collection, and literature notes for a team of 11, keeping the weekly status to one short note.
Rebuilt a messy lab notebook entry so a new teammate could finish the task without a side meeting.

Skills

Study protocols · Data collection · Literature reviews · Lab notebooks · Reporting

Education

B.S. Biology 2016

Clearwell College

Lab Coordinator

Fieldnote Research Denver, CO

Administrative Specialist 2019 – Present

Administrative Specialist at Driftwood Office who keeps calendars, travel, and follow-ups from slipping. Comfortable owning scheduling, travel, and meeting notes from planning through follow-through, writing the decision down, and checking the next week whether it held. Recent work improved meetings that started with the notes already sent by about 20% over two quarters, with the before-and-after noted where the team already looks. Prefers short updates, honest estimates, and notes a new teammate can reuse without a walkthrough.

Experience

Driftwood Office · Seattle, WA

Led scheduling, travel, and meeting notes at Driftwood Office and raised meetings that started with the notes already sent from 70% to 82% across two quarters.
Wrote a shared meeting note that cut repeat questions by about 14 a week.

Reception Coordinator 2015 – 2018

Week Ahead Office · Minneapolis, MN

Supported scheduling, travel, and meeting notes for a team of 4, keeping the weekly status to one short note.
Rebuilt a messy meeting note so a new teammate could finish the task without a side meeting.

Skills

Calendar management · Travel booking · Meeting notes · Vendor follow-up · Document control

Education

B.A. Business Administration 2013

Civic Desk College

Administrative Specialist

Driftwood Office Seattle, WA

Backend Engineer 2020 – Present

Backend Engineer at Copperline Software who ships small, tested changes and writes down what can fail. Comfortable owning API and application changes from planning through follow-through, writing the decision down, and checking the next week whether it held. Recent work improved successful request rate by about 21% over two quarters, with the before-and-after noted where the team already looks. Prefers short updates, honest estimates, and notes a new teammate can reuse without a walkthrough.

Experience

Copperline Software · Atlanta, GA

Led API and application changes at Copperline Software and raised successful request rate from 71% to 75% across two quarters.
Wrote a shared runbook that cut repeat questions by about 15 a week.

Junior Developer 2016 – 2019

Parcelnote · Nashville, TN

Supported API and application changes for a team of 5, keeping the weekly status to one short note.
Rebuilt a messy runbook so a new teammate could finish the task without a side meeting.

Skills

PHP · Laravel · MySQL · Testing · Git

Education

B.S. Computer Science 2014

Westbridge University

Backend Engineer

Copperline Software Atlanta, GA

Content Marketer 2021 – Present

Content Marketer at Offerline Marketing who plans campaigns around one offer and one measure. Comfortable owning campaigns, landing pages, and result notes from planning through follow-through, writing the decision down, and checking the next week whether it held. Recent work improved qualified signups by about 22% over two quarters, with the before-and-after noted where the team already looks. Prefers short updates, honest estimates, and notes a new teammate can reuse without a walkthrough.

Experience

Offerline Marketing · Boston, MA

Led campaigns, landing pages, and result notes at Offerline Marketing and raised qualified signups from 72% to 77% across two quarters.
Wrote a shared campaign recap that cut repeat questions by about 16 a week.

Campaign Assistant 2017 – 2020

Brightloom Marketing · Vancouver, BC

Supported campaigns, landing pages, and result notes for a team of 6, keeping the weekly status to one short note.
Rebuilt a messy campaign recap so a new teammate could finish the task without a side meeting.

Skills

Campaign planning · SEO · Email marketing · Analytics · Copywriting

Education

B.A. Marketing 2015

Riverbend University

Content Marketer

Offerline Marketing Boston, MA

Business Intelligence Analyst 2022 – Present

Business Intelligence Analyst at Closeboard Analytics who turns a recurring question into a metric with one definition. Comfortable owning dashboards and metric definitions from planning through follow-through, writing the decision down, and checking the next week whether it held. Recent work improved reports accepted on first review by about 23% over two quarters, with the before-and-after noted where the team already looks. Prefers short updates, honest estimates, and notes a new teammate can reuse without a walkthrough.

Experience

Closeboard Analytics · Remote

Led dashboards and metric definitions at Closeboard Analytics and raised reports accepted on first review from 73% to 79% across two quarters.
Wrote a shared metric dictionary that cut repeat questions by about 17 a week.

Junior Analyst 2018 – 2021

Lowland Data · Columbus, OH

Supported dashboards and metric definitions for a team of 7, keeping the weekly status to one short note.
Rebuilt a messy metric dictionary so a new teammate could finish the task without a side meeting.

Skills

SQL · Python · Looker · Excel · Tableau

Education

B.S. Statistics 2016

Cedarline College

Business Intelligence Analyst

Closeboard Analytics Remote

UX Designer 2019 – Present

UX Designer at Marlow Studio who starts with the task a person is trying to finish. Comfortable owning flows, prototypes, and interface states from planning through follow-through, writing the decision down, and checking the next week whether it held. Recent work improved task completion in usability sessions by about 24% over two quarters, with the before-and-after noted where the team already looks. Prefers short updates, honest estimates, and notes a new teammate can reuse without a walkthrough.

Experience

Marlow Studio · Minneapolis, MN

Led flows, prototypes, and interface states at Marlow Studio and raised task completion in usability sessions from 74% to 81% across two quarters.
Wrote a shared component checklist that cut repeat questions by about 6 a week.

Junior Designer 2015 – 2018

Paperline Studio · Raleigh, NC

Supported flows, prototypes, and interface states for a team of 8, keeping the weekly status to one short note.
Rebuilt a messy component checklist so a new teammate could finish the task without a side meeting.

Skills

Figma · User research · Prototyping · Design systems · Accessibility

Education

B.Des. Interaction Design 2013

Lakeshore College of Art

UX Designer

Marlow Studio Minneapolis, MN

FP&A Analyst 2020 – Present

FP&A Analyst at Halcyon Finance who explains the variance before the meeting asks for it. Comfortable owning forecasts, variance notes, and monthly close packs from planning through follow-through, writing the decision down, and checking the next week whether it held. Recent work improved forecast accuracy against actuals by about 8% over two quarters, with the before-and-after noted where the team already looks. Prefers short updates, honest estimates, and notes a new teammate can reuse without a walkthrough.

Experience

Halcyon Finance · Nashville, TN

Led forecasts, variance notes, and monthly close packs at Halcyon Finance and raised forecast accuracy against actuals from 75% to 83% across two quarters.
Wrote a shared variance memo that cut repeat questions by about 7 a week.

Finance Associate 2016 – 2019

Clearledger Finance · San Diego, CA

Supported forecasts, variance notes, and monthly close packs for a team of 9, keeping the weekly status to one short note.
Rebuilt a messy variance memo so a new teammate could finish the task without a side meeting.

Skills

Excel · Forecasting · Variance analysis · Budgeting · Power BI

Education

B.S. Finance 2014

Halcyon College

FP&A Analyst

Halcyon Finance Nashville, TN

Product Owner 2021 – Present

Product Owner at Summit Path who writes the problem, the bet, and how we will know it worked. Comfortable owning roadmaps, problem briefs, and release notes from planning through follow-through, writing the decision down, and checking the next week whether it held. Recent work improved adoption of the shipped change by about 9% over two quarters, with the before-and-after noted where the team already looks. Prefers short updates, honest estimates, and notes a new teammate can reuse without a walkthrough.

Experience

Summit Path · Vancouver, BC

Led roadmaps, problem briefs, and release notes at Summit Path and raised adoption of the shipped change from 76% to 85% across two quarters.
Wrote a shared problem brief that cut repeat questions by about 8 a week.

Project Coordinator 2017 – 2020

Northstar Product · Austin, TX

Supported roadmaps, problem briefs, and release notes for a team of 10, keeping the weekly status to one short note.
Rebuilt a messy problem brief so a new teammate could finish the task without a side meeting.

Skills

Roadmaps · User interviews · Prioritization · Analytics · Stakeholder updates

Education

B.A. Business 2015

Summit Path College

Product Owner

Summit Path Vancouver, BC

Sales Manager 2022 – Present

Sales Manager at Brightparcel Goods who keeps the next customer step written down. Comfortable owning pipeline reviews, discovery notes, and forecasts from planning through follow-through, writing the decision down, and checking the next week whether it held. Recent work improved qualified-opportunity win rate by about 10% over two quarters, with the before-and-after noted where the team already looks. Prefers short updates, honest estimates, and notes a new teammate can reuse without a walkthrough.

Experience

Brightparcel Goods · Columbus, OH

Led pipeline reviews, discovery notes, and forecasts at Brightparcel Goods and raised qualified-opportunity win rate from 77% to 87% across two quarters.
Wrote a shared stage guide that cut repeat questions by about 9 a week.

Account Executive 2018 – 2021

Ridgeline Sales · Portland, OR

Supported pipeline reviews, discovery notes, and forecasts for a team of 11, keeping the weekly status to one short note.
Rebuilt a messy stage guide so a new teammate could finish the task without a side meeting.

Skills

Coaching · Forecasting · CRM hygiene · Discovery calls · Negotiation

Education

Riverbend University

Sales Manager

Brightparcel Goods Columbus, OH

Clinic Coordinator 2019 – Present

Clinic Coordinator at Wardnote Health who keeps care steps clear for the next shift. Comfortable owning care plans, handoffs, and patient education from planning through follow-through, writing the decision down, and checking the next week whether it held. Recent work improved on-time handoff completion by about 11% over two quarters, with the before-and-after noted where the team already looks. Prefers short updates, honest estimates, and notes a new teammate can reuse without a walkthrough.

Experience

Wardnote Health · Raleigh, NC

Led care plans, handoffs, and patient education at Wardnote Health and raised on-time handoff completion from 78% to 89% across two quarters.
Wrote a shared shift handoff sheet that cut repeat questions by about 10 a week.

Clinic Assistant 2015 – 2018

Careline Clinics · Toronto, ON

Supported care plans, handoffs, and patient education for a team of 4, keeping the weekly status to one short note.
Rebuilt a messy shift handoff sheet so a new teammate could finish the task without a side meeting.

Skills

Patient care · Care plans · EHR notes · Team huddles · Discharge teaching

Education

B.S. Nursing 2013

Fieldnote College of Health

Clinic Coordinator

Wardnote Health Raleigh, NC

Curriculum Coordinator 2020 – Present

Curriculum Coordinator at Prairie Classroom who plans lessons a substitute can teach from the notes. Comfortable owning lesson plans, assessments, and family updates from planning through follow-through, writing the decision down, and checking the next week whether it held. Recent work improved students meeting the unit goal by about 12% over two quarters, with the before-and-after noted where the team already looks. Prefers short updates, honest estimates, and notes a new teammate can reuse without a walkthrough.

Experience

Prairie Classroom · San Diego, CA

Led lesson plans, assessments, and family updates at Prairie Classroom and raised students meeting the unit goal from 79% to 91% across two quarters.
Wrote a shared unit plan that cut repeat questions by about 11 a week.

Tutor 2016 – 2019

Openbook Schools · Chicago, IL

Supported lesson plans, assessments, and family updates for a team of 5, keeping the weekly status to one short note.
Rebuilt a messy unit plan so a new teammate could finish the task without a side meeting.

Skills

Lesson planning · Classroom management · Assessment · Family communication · Differentiated instruction

Education

B.Ed. Education 2014

Mapleterm College

Curriculum Coordinator

Prairie Classroom San Diego, CA

Operations Manager 2021 – Present

Operations Manager at Nimbus Freight who writes the standard where the team already works. Comfortable owning SOPs, vendor follow-up, and exception huddles from planning through follow-through, writing the decision down, and checking the next week whether it held. Recent work improved on-time completion by about 13% over two quarters, with the before-and-after noted where the team already looks. Prefers short updates, honest estimates, and notes a new teammate can reuse without a walkthrough.

Experience

Nimbus Freight · Austin, TX

Led SOPs, vendor follow-up, and exception huddles at Nimbus Freight and raised on-time completion from 80% to 84% across two quarters.
Wrote a shared standard work sheet that cut repeat questions by about 12 a week.

Warehouse Supervisor 2017 – 2020

Fieldline Distribution · Denver, CO

Supported SOPs, vendor follow-up, and exception huddles for a team of 6, keeping the weekly status to one short note.
Rebuilt a messy standard work sheet so a new teammate could finish the task without a side meeting.

Skills

SOP design · Vendor management · Scheduling · Inventory · Process improvement

Education

B.S. Supply Chain Management 2015

Lakefront State University

Operations Manager

Nimbus Freight Austin, TX

HR Generalist 2022 – Present

HR Generalist at Northmill People who writes programs a manager can run from a checklist. Comfortable owning onboarding, employee relations, and HRIS records from planning through follow-through, writing the decision down, and checking the next week whether it held. Recent work improved new hires ready on day one by about 14% over two quarters, with the before-and-after noted where the team already looks. Prefers short updates, honest estimates, and notes a new teammate can reuse without a walkthrough.

Experience

Northmill People · Portland, OR

Led onboarding, employee relations, and HRIS records at Northmill People and raised new hires ready on day one from 81% to 86% across two quarters.
Wrote a shared onboarding checklist that cut repeat questions by about 13 a week.

Recruiting Assistant 2018 – 2021

Plainpolicy HR · Seattle, WA

Supported onboarding, employee relations, and HRIS records for a team of 7, keeping the weekly status to one short note.
Rebuilt a messy onboarding checklist so a new teammate could finish the task without a side meeting.

Skills

HRIS · Employee relations · Onboarding · Policy writing · Interviewing

Education

B.A. Human Resources 2016

Prairie State University

HR Generalist

Northmill People Portland, OR

Onboarding Specialist 2019 – Present

Onboarding Specialist at Helpdesk Lane who keeps the customer’s next step obvious. Comfortable owning onboarding plans, check-ins, and help-desk notes from planning through follow-through, writing the decision down, and checking the next week whether it held. Recent work improved accounts reaching the first value milestone by about 15% over two quarters, with the before-and-after noted where the team already looks. Prefers short updates, honest estimates, and notes a new teammate can reuse without a walkthrough.

Experience

Helpdesk Lane · Toronto, ON

Led onboarding plans, check-ins, and help-desk notes at Helpdesk Lane and raised accounts reaching the first value milestone from 82% to 88% across two quarters.
Wrote a shared success plan that cut repeat questions by about 14 a week.

Success Associate 2015 – 2018

Bluefinch Support · Atlanta, GA

Supported onboarding plans, check-ins, and help-desk notes for a team of 8, keeping the weekly status to one short note.
Rebuilt a messy success plan so a new teammate could finish the task without a side meeting.

Skills

Onboarding · Check-ins · Help desk · Playbooks · Product training

Education

Harborlight College

Onboarding Specialist

Helpdesk Lane Toronto, ON

Legal Assistant 2020 – Present

Legal Assistant at Method Counsel who keeps drafts, dates, and open questions in one place. Comfortable owning contract tracking, filing, and research memos from planning through follow-through, writing the decision down, and checking the next week whether it held. Recent work improved contracts returned with open points listed by about 16% over two quarters, with the before-and-after noted where the team already looks. Prefers short updates, honest estimates, and notes a new teammate can reuse without a walkthrough.

Experience

Method Counsel · Chicago, IL

Led contract tracking, filing, and research memos at Method Counsel and raised contracts returned with open points listed from 83% to 90% across two quarters.
Wrote a shared issue list that cut repeat questions by about 15 a week.

Legal Clerk 2016 – 2019

Statute Room · Boston, MA

Supported contract tracking, filing, and research memos for a team of 9, keeping the weekly status to one short note.
Rebuilt a messy issue list so a new teammate could finish the task without a side meeting.

Skills

Contract tracking · Filing · Research memos · Calendaring · Compliance checklists

Education

B.A. Political Science 2014

Statute College

Legal Assistant

Method Counsel Chicago, IL

Program Coordinator 2021 – Present

Program Coordinator at Weekline Projects who keeps scope, risks, and the next date visible. Comfortable owning plans, risk logs, and status notes from planning through follow-through, writing the decision down, and checking the next week whether it held. Recent work improved milestones finished in the planned week by about 17% over two quarters, with the before-and-after noted where the team already looks. Prefers short updates, honest estimates, and notes a new teammate can reuse without a walkthrough.

Experience

Weekline Projects · Denver, CO

Led plans, risk logs, and status notes at Weekline Projects and raised milestones finished in the planned week from 84% to 92% across two quarters.
Wrote a shared status note that cut repeat questions by about 16 a week.

PMO Analyst 2017 – 2020

Planline Projects · Remote

Supported plans, risk logs, and status notes for a team of 10, keeping the weekly status to one short note.
Rebuilt a messy status note so a new teammate could finish the task without a side meeting.

Skills

Planning · Risk logs · Stakeholder updates · Scheduling · Status reports

Education

B.S. Business Administration 2015

Keystone College

Program Coordinator

Weekline Projects Denver, CO

Bookkeeper 2022 – Present

Bookkeeper at Balance Sheet Co who closes the books with a trail someone else can follow. Comfortable owning reconciliations, journal entries, and month-end close from planning through follow-through, writing the decision down, and checking the next week whether it held. Recent work improved accounts reconciled before the close meeting by about 18% over two quarters, with the before-and-after noted where the team already looks. Prefers short updates, honest estimates, and notes a new teammate can reuse without a walkthrough.

Experience

Balance Sheet Co · Seattle, WA

Led reconciliations, journal entries, and month-end close at Balance Sheet Co and raised accounts reconciled before the close meeting from 85% to 94% across two quarters.
Wrote a shared reconciliation binder that cut repeat questions by about 17 a week.

Junior Bookkeeper 2018 – 2021

Reconcile Co · Minneapolis, MN

Supported reconciliations, journal entries, and month-end close for a team of 11, keeping the weekly status to one short note.
Rebuilt a messy reconciliation binder so a new teammate could finish the task without a side meeting.

Skills

Reconciliation · Journal entries · Month-end close · Excel · Accounts payable

Education

B.S. Accounting 2016

Ledgerlane College

Bookkeeper

Balance Sheet Co Seattle, WA

Front Office Supervisor 2019 – Present

Front Office Supervisor at Hearth Table who recovers a rough stay before the guest asks twice. Comfortable owning guest recovery, shift briefings, and schedules from planning through follow-through, writing the decision down, and checking the next week whether it held. Recent work improved issues resolved before checkout by about 19% over two quarters, with the before-and-after noted where the team already looks. Prefers short updates, honest estimates, and notes a new teammate can reuse without a walkthrough.

Experience

Hearth Table · Atlanta, GA

Led guest recovery, shift briefings, and schedules at Hearth Table and raised issues resolved before checkout from 86% to 96% across two quarters.
Wrote a shared shift briefing that cut repeat questions by about 6 a week.

Front Desk Agent 2015 – 2018

Shiftbell Hospitality · Nashville, TN

Supported guest recovery, shift briefings, and schedules for a team of 4, keeping the weekly status to one short note.
Rebuilt a messy shift briefing so a new teammate could finish the task without a side meeting.

Skills

Guest recovery · Scheduling · Upselling · POS · Team briefings

Education

B.S. Hospitality Management 2013

Redcedar Hospitality School

Front Office Supervisor

Hearth Table Atlanta, GA

Communications Specialist 2020 – Present

Communications Specialist at Larkspur Media who edits for one reader and one clear point. Comfortable owning edits, story plans, and style notes from planning through follow-through, writing the decision down, and checking the next week whether it held. Recent work improved pieces published without a correction by about 20% over two quarters, with the before-and-after noted where the team already looks. Prefers short updates, honest estimates, and notes a new teammate can reuse without a walkthrough.

Experience

Larkspur Media · Boston, MA

Led edits, story plans, and style notes at Larkspur Media and raised pieces published without a correction from 87% to 98% across two quarters.
Wrote a shared style note that cut repeat questions by about 7 a week.

Staff Writer 2016 – 2019

Storyframe Media · Vancouver, BC

Supported edits, story plans, and style notes for a team of 5, keeping the weekly status to one short note.
Rebuilt a messy style note so a new teammate could finish the task without a side meeting.

Skills

Editing · Story planning · Style guides · CMS · Audience research

Education

B.A. Journalism 2014

Storyframe College

Communications Specialist

Larkspur Media Boston, MA

SOC Analyst 2021 – Present

SOC Analyst at Access Review Co who writes what happened, what was checked, and what is still open. Comfortable owning incident notes, access reviews, and vulnerability tracking from planning through follow-through, writing the decision down, and checking the next week whether it held. Recent work improved reviews closed with an owner and a date by about 21% over two quarters, with the before-and-after noted where the team already looks. Prefers short updates, honest estimates, and notes a new teammate can reuse without a walkthrough.

Experience

Access Review Co · Remote

Led incident notes, access reviews, and vulnerability tracking at Access Review Co and raised reviews closed with an owner and a date from 88% to 99% across two quarters.
Wrote a shared incident note that cut repeat questions by about 8 a week.

Junior Security Analyst 2017 – 2020

Shieldrow Security · Columbus, OH

Supported incident notes, access reviews, and vulnerability tracking for a team of 6, keeping the weekly status to one short note.
Rebuilt a messy incident note so a new teammate could finish the task without a side meeting.

Skills

Incident notes · Access reviews · Vulnerability tracking · SIEM basics · Security awareness

Education

B.S. Information Technology 2015

Lantern Technical College

SOC Analyst

Access Review Co Remote

Research Associate 2022 – Present

Research Associate at Fieldnote Research who keeps the protocol and the notebook in step. Comfortable owning study protocols, data collection, and literature notes from planning through follow-through, writing the decision down, and checking the next week whether it held. Recent work improved records complete enough to repeat the step by about 22% over two quarters, with the before-and-after noted where the team already looks. Prefers short updates, honest estimates, and notes a new teammate can reuse without a walkthrough.

Experience

Fieldnote Research · Minneapolis, MN

Led study protocols, data collection, and literature notes at Fieldnote Research and raised records complete enough to repeat the step from 89% to 93% across two quarters.
Wrote a shared lab notebook entry that cut repeat questions by about 9 a week.

Research Assistant 2018 – 2021

Protocol House · Raleigh, NC

Supported study protocols, data collection, and literature notes for a team of 7, keeping the weekly status to one short note.
Rebuilt a messy lab notebook entry so a new teammate could finish the task without a side meeting.

Skills

Study protocols · Data collection · Literature reviews · Lab notebooks · Reporting

Education

B.S. Biology 2016

Clearwell College

Research Associate

Fieldnote Research Minneapolis, MN

Office Coordinator 2019 – Present

Office Coordinator at Driftwood Office who keeps calendars, travel, and follow-ups from slipping. Comfortable owning scheduling, travel, and meeting notes from planning through follow-through, writing the decision down, and checking the next week whether it held. Recent work improved meetings that started with the notes already sent by about 23% over two quarters, with the before-and-after noted where the team already looks. Prefers short updates, honest estimates, and notes a new teammate can reuse without a walkthrough.

Experience

Driftwood Office · Nashville, TN

Led scheduling, travel, and meeting notes at Driftwood Office and raised meetings that started with the notes already sent from 70% to 75% across two quarters.
Wrote a shared meeting note that cut repeat questions by about 10 a week.

Office Assistant 2015 – 2018

Week Ahead Office · San Diego, CA

Supported scheduling, travel, and meeting notes for a team of 8, keeping the weekly status to one short note.
Rebuilt a messy meeting note so a new teammate could finish the task without a side meeting.

Skills

Calendar management · Travel booking · Meeting notes · Vendor follow-up · Document control

Education

B.A. Business Administration 2013

Civic Desk College

Office Coordinator

Driftwood Office Nashville, TN