Aisha Kapoor
Operations Manager
Chicago, IL aisha.kapoor@example.com +1 (555) 016-4412
Profile
Operations manager focused on reliable fulfillment and clear SOPs. Treats a late shipment as a process problem first, writes the fix where the team already works, and checks the next week whether the fix held. At Continuum Logistics, floor leads use short standard work for receiving, pick, and carrier handoff so a new hire can follow the same path on day one.
Experience
Continuum Logistics · Chicago, IL
- Rewrote receiving and pick SOPs with floor leads, raising on-time ship rate from 91% to 97% across two peak seasons.
- Set a daily 15-minute huddle for exceptions, which cut unanswered carrier issues older than one day by about half.
Fieldline Distribution · Chicago, IL
- Balanced labor to order waves so overtime on non-peak weeks fell without missing cutoff.
- Logged the top five mis-picks each Friday and fixed the bin or label that caused them.
Skills
SOP design · Vendor management · Labor planning · Inventory accuracy · Exception huddles
Education
Lakefront State University
Coursework in inventory and transportation.
Projects
A sample daily board for exceptions, carrier cutoffs, and the owner of each open issue.