Resume Examples

Westbridge University

Backend Engineer

Northpeak Systems Austin, TX

Full-Stack Developer 2020 – Present

Full-stack developer who ships customer-facing features across Laravel and modern JavaScript. Known for tidy interfaces, practical tests, and clear pull-request notes.

Experience

Helix Cloudworks · Chicago, IL

Launched a self-serve workspace that moved 18% of support tickets into in-product flows.
Rebuilt the settings UI with accessible forms and keyboard-safe navigation.

Junior Web Developer 2017 – 2020

Bright Harbor Apps · Remote

Maintained a multi-tenant CMS and added role-based publishing controls.
Wrote Cypress checks for checkout so regressions were caught before Friday releases.

Skills

Laravel · Vue · JavaScript · CSS · MySQL · Git

Education

B.S. Information Systems 2017

Lantern State College

Full-Stack Developer

Helix Cloudworks Chicago, IL

Platform Engineer 2022 – Present

Platform engineer focused on developer experience, CI reliability, and safe production deploys. Partners with product teams to remove toil from everyday shipping.

Experience

Cedarline Labs · Seattle, WA

Standardized GitHub Actions pipelines used by 9 services, cutting build failures by 28%.
Introduced preview environments so reviewers could test branches without local setup.

Site Reliability Engineer 2019 – 2022

Stackwell Infrastructure · Seattle, WA

Owned Kubernetes cluster upgrades with zero unplanned customer downtime.
Built SLO dashboards that made error budgets visible to product leads.

Skills

Kubernetes · Terraform · GitHub Actions · Go · Observability · Linux

Education

M.S. Computer Engineering 2019

Riverton Institute of Technology

Platform Engineer

Cedarline Labs Seattle, WA

Mobile Engineer 2021 – Present

Mobile engineer who ships Android and iOS features with a shared design system. Cares about crash-free sessions, offline-friendly flows, and store-release hygiene.

Experience

Bright Harbor Apps · Boston, MA

Shipped an offline reading mode that increased weekly retention among field staff by 12%.
Reduced crash-free sessions from 97.1% to 99.4% by isolating image-decoding failures.

Android Developer 2018 – 2021

Northpeak Systems · Remote

Migrated a legacy Java app to Kotlin modules without blocking quarterly releases.
Added UI tests for login and payments that blocked two high-severity regressions.

Skills

Kotlin · Swift · Jetpack · Firebase · Mobile CI · Play Store

Education

B.S. Software Engineering 2018

Harborview University

Mobile Engineer

Bright Harbor Apps Boston, MA

Marketing Manager 2020 – Present

Marketing manager who connects product stories to measurable demand. Builds campaigns that sales can reuse and reporting that leadership can trust.

Experience

Lumen & Co · Brooklyn, NY

Grew qualified demo requests 46% year over year with a three-offer campaign calendar.
Rebuilt the nurture sequence so sales received context notes with every handoff.

Content Marketing Specialist 2017 – 2020

Fieldnote Media · New York, NY

Produced a monthly briefing series that became the top organic landing page for 11 months.
Created a messaging kit used by 8 account executives for outbound sequences.

Skills

Campaign planning · Email · SEO · Analytics · Copywriting · HubSpot

Education

B.A. Communications 2017

Oakmere College

Marketing Manager

Lumen & Co Brooklyn, NY

Growth Marketer 2021 – Present

Growth marketer who tests small bets, keeps the ones that pay, and documents the rest. Comfortable with paid channels, landing experiments, and cohort reporting.

Experience

Fieldnote Media · Denver, CO

Cut paid acquisition cost 22% by pausing overlapping audiences and rewriting ad groups.
Ran 19 landing tests; the winning hero layout lifted trial starts by 14%.

Digital Marketing Associate 2018 – 2021

Amberwave Studio · Denver, CO

Managed social calendars and UTM hygiene for six client brands.
Introduced creative scoring so underperforming ads were retired within 72 hours.

Skills

Paid social · A/B testing · GA4 · SQL basics · Landing pages · Copy

Education

B.S. Marketing 2018

Pinecrest University

Growth Marketer

Fieldnote Media Denver, CO

Brand Strategist 2019 – Present

Brand strategist who turns messy product language into a voice teams can actually use. Works across research, naming, and launch narratives.

Experience

Amberwave Studio · Miami, FL

Led positioning for a workplace tool relaunch that improved unaided recall in follow-up interviews.
Wrote a voice guide adopted by support, sales, and social within one quarter.

Brand Coordinator 2016 – 2019

Lumen & Co · Miami, FL

Managed asset libraries so regional teams stopped creating off-brand one-off files.
Supported naming explorations for two product lines that later shipped.

Skills

Positioning · Workshops · Copy systems · Research · Presentation · Figma

Education

B.A. Graphic Communication 2016

Coral Terrace College

Brand Strategist

Amberwave Studio Miami, FL

Data Analyst 2020 – Present

Data analyst who turns operational questions into trusted dashboards. Prefers clear definitions, reproducible queries, and charts that a manager can explain aloud.

Experience

Harbor Analytics · Portland, OR

Built a weekly operations pack that replaced five conflicting spreadsheet exports.
Defined conversion events with product so funnel reports finally matched finance totals.

Meridian Insights · Portland, OR

Automated month-end variance notes that previously took two analyst days.
Mapped customer segments used by marketing for a regional campaign test.

Skills

SQL · Looker · Python · Excel · Data storytelling · dbt

Education

B.S. Statistics 2017

Westbridge University

Data Analyst

Harbor Analytics Portland, OR

Data Scientist 2021 – Present

Data scientist who ships models that operators can actually use. Balances accuracy with explainability, monitoring, and a rollback plan.

Experience

Meridian Insights · Minneapolis, MN

Delivered a churn score that helped customer success prioritize 320 at-risk accounts each month.
Added model drift alerts so a seasonal shift was caught before weekly forecasts broke.

Data Analyst 2018 – 2021

Vectorlane Research · Remote

Prototype-tested feature sets with logistics leads before any model work began.
Published reproducible notebooks that new analysts could rerun in under 20 minutes.

Skills

Python · scikit-learn · SQL · Experiment design · Monitoring · Pandas

Education

M.S. Data Science 2018

Lantern State College

Data Scientist

Meridian Insights Minneapolis, MN

Machine Learning Engineer 2022 – Present

Machine learning engineer who productionizes research without turning the platform into a science project. Focused on pipelines, evaluation, and calm deploys.

Experience

Vectorlane Research · San Jose, CA

Moved a ranking prototype into a batch job with canary evaluation against last week’s baseline.
Reduced feature-store rebuild time from 6 hours to 90 minutes with partitioned extracts.

Software Engineer, Data 2019 – 2022

Harbor Analytics · San Jose, CA

Owned ingestion jobs for three partner feeds with schema-on-write checks.
Added replay tooling so failed windows could be rebuilt without a full backfill.

Skills

Python · PyTorch · Airflow · Spark · AWS · MLOps

Education

B.S. Computer Science 2019

Riverton Institute of Technology

Machine Learning Engineer

Vectorlane Research San Jose, CA

UX Designer 2020 – Present

UX designer who starts with the job to be done, not the screen. Runs lightweight research, maps flows, and hands engineers specs they can build without a follow-up call.

Experience

Paperkite Studio · Toronto, ON

Redesigned onboarding so first-week activation rose 17% without adding extra steps.
Created a component library used across web and mobile, cutting one-off UI requests.

Product Designer 2017 – 2020

Oak & Pixel · Remote

Mapped a claims flow that removed a dead-end screen reported in support tickets.
Partnered with content design on error copy that told users what to do next.

Skills

Figma · User research · Prototyping · Design systems · Accessibility · Workshops

Education

B.Des. Interaction Design 2017

Northlight College of Art

UX Designer

Paperkite Studio Toronto, ON

Product Designer 2019 – Present

Product designer who sits with engineering and PM through the messy middle. Ships practical interfaces, not slide decks of unused concepts.

Experience

Oak & Pixel · Atlanta, GA

Led the workspace navigation rewrite that reduced “where is this?” support tickets by 24%.
Established a critique ritual that unblocked three teams sharing one design system.

Visual Designer 2016 – 2019

Northlight Creative · Atlanta, GA

Produced marketing and in-product illustration that used one shared grid.
Supported a rebrand that kept existing UI tokens stable during the transition.

Skills

Product design · Figma · Illustration · Prototyping · Handoff · Critique

Education

B.F.A. Graphic Design 2016

Peachtree Arts College

Product Designer

Oak & Pixel Atlanta, GA

Visual Designer 2021 – Present

Visual designer who builds systems for color, type, and layout so campaigns stay coherent at speed. Comfortable in brand, web, and light motion.

Experience

Northlight Creative · Los Angeles, CA

Created a type-and-color kit that let three teams ship on-brand landing pages in a day.
Directed a product film stills set used across ads, email, and the homepage.

Junior Designer 2018 – 2021

Paperkite Studio · Los Angeles, CA

Produced social templates that kept client posts consistent without a designer on every post.
Supported packaging explorations for a small beverage client that later went to print.

Skills

Brand systems · Typography · Figma · Illustration · Motion basics · Art direction

Education

B.A. Visual Communication 2018

Pacific Rim College

Visual Designer

Northlight Creative Los Angeles, CA

Financial Analyst 2020 – Present

Financial analyst who builds models operators can interrogate. Partners with department leads on forecasts, variance, and the story behind the numbers.

Experience

Sterlingbrook Capital · Charlotte, NC

Owned monthly close commentary for three business units with a same-week turnaround.
Rebuilt the hiring model so finance and people ops used one headcount plan.

FP&A Associate 2017 – 2020

Clearwater Holdings · Charlotte, NC

Automated recurring variance packs that previously lived in emailed workbooks.
Supported board materials with source-linked charts instead of pasted screenshots.

Skills

Financial modeling · Excel · Forecasting · Variance analysis · SQL basics · Presentation

Education

B.S. Finance 2017

Piedmont University

Financial Analyst

Sterlingbrook Capital Charlotte, NC

Investment Associate 2021 – Present

Investment associate who researches operators, markets, and unit economics with a bias toward primary sources. Writes memos that partners can defend in a meeting.

Experience

Rivermark Partners · Chicago, IL

Led diligence on two platform investments, including customer calls and cohort checks.
Built a comparable set that finance and partners reused across later processes.

Research Analyst 2018 – 2021

Sterlingbrook Capital · Chicago, IL

Covered a sector brief that became the starting point for three later opportunities.
Maintained a source log so every chart in a memo could be retraced.

Skills

Due diligence · Financial analysis · Writing · Research · Excel · Market mapping

Education

B.A. Economics 2018

Lakeshore College

Investment Associate

Rivermark Partners Chicago, IL

FP&A Analyst 2019 – Present

FP&A analyst who keeps the forecast honest. Connects operational drivers to the P&L and explains surprises without burying the lead.

Experience

Clearwater Holdings · Dallas, TX

Introduced driver-based forecasts for logistics spend that improved quarterly accuracy.
Sat with operations weekly so volume swings showed up in the model the same week.

Staff Accountant 2016 – 2019

Rivermark Partners · Dallas, TX

Owned reconciliations for cash and prepaid accounts during a system migration.
Documented close steps that new hires could follow without shadowing every task.

Skills

FP&A · Forecasting · Accounting · Excel · Planning · Business partnering

Education

B.B.A. Accounting 2016

Prairie View College

FP&A Analyst

Clearwater Holdings Dallas, TX

Product Manager 2020 – Present

Product manager who writes crisp problem statements, sequences work, and stays in the room until the release is real. Comfortable with discovery, delivery, and the metrics in between.

Experience

Atlasline Software · Raleigh, NC

Shipped a permissions overhaul that unblocked enterprise trials stuck on admin setup.
Cut “waiting on spec” cycle time by writing decision logs instead of slide decks.

Associate Product Manager 2017 – 2020

Nimbus Health Tech · Raleigh, NC

Owned a scheduling workflow used by clinic coordinators across 22 sites.
Ran discovery interviews that retired a planned feature customers did not want.

Skills

Roadmapping · Discovery · Writing · Prioritization · Analytics · Stakeholder work

Education

B.S. Business Administration 2017

Piedmont University

Product Manager

Atlasline Software Raleigh, NC

Product Owner 2019 – Present

Product owner who keeps a backlog honest. Translates clinical and operational needs into stories engineers can estimate without a hallway conversation.

Experience

Nimbus Health Tech · Philadelphia, PA

Split a monolithic “reports” epic into shippable slices that reached clinics in six sprints.
Introduced acceptance examples that reduced rework on billing exports.

Business Analyst 2016 – 2019

Greenwood Medical Group · Philadelphia, PA

Documented intake workflows used by three departments during an EHR change.
Facilitated UAT so clinic managers signed off with recorded scenarios.

Skills

Backlog · User stories · UAT · Facilitation · Jira · Healthcare workflows

Education

B.S. Health Informatics 2016

Liberty Bell College

Product Owner

Nimbus Health Tech Philadelphia, PA

Sales Manager 2020 – Present

Sales manager who coaches a team through a clean pipeline. Focused on discovery quality, forecast accuracy, and deals that survive implementation.

Experience

Peakline Commerce · Nashville, TN

Grew a six-person team to 118% of annual target with a weekly deal-review cadence.
Introduced a discovery checklist that reduced late-stage “wrong buyer” losses.

Account Executive 2016 – 2020

Coral Bay Solutions · Nashville, TN

Closed mid-market software deals with a 3.2x quota over two consecutive years.
Built a referral loop with implementation leads that sourced 20% of new meetings.

Skills

Team coaching · Forecasting · Discovery · CRM · Negotiation · Enablement

Education

B.A. Communications 2016

Cumberland College

Sales Manager

Peakline Commerce Nashville, TN

Account Executive 2021 – Present

Account executive who runs a disciplined multi-thread sale. Writes clear follow-ups, maps buying groups, and does not inflate the forecast.

Experience

Coral Bay Solutions · Houston, TX

Closed 31 new logos while keeping average sales cycle under 47 days.
Built mutual action plans that buyers forwarded internally without extra prompting.

Sales Development Representative 2018 – 2021

Peakline Commerce · Houston, TX

Booked qualified meetings that converted to opportunity at 38%.
Rewrote outbound sequences after win-loss notes showed buyers wanted proof, not slogans.

Skills

Outbound · Discovery · Demo · Negotiation · Salesforce · Writing

Education

B.B.A. Marketing 2018

Bayou City University

Account Executive

Coral Bay Solutions Houston, TX

Clinical Operations Lead 2019 – Present

Clinical operations lead who keeps clinics moving without burning out staff. Focused on scheduling integrity, handoffs, and measurable wait times.

Experience

Greenwood Medical Group · Baltimore, MD

Reduced average check-in wait from 18 minutes to 9 with a revised front-desk script.
Standardized referral tracking so outstanding requests were visible every morning.

Clinic Supervisor 2015 – 2019

Riverbend Clinics · Baltimore, MD

Owned daily huddles covering rooms, no-shows, and same-day capacity.
Introduced a simple incident log that quality later used in reviews.

Skills

Clinic operations · Staffing · Patient flow · Quality · Coaching · EHRs

Education

B.S. Health Administration 2015

Chesapeake College

Clinical Operations Lead

Greenwood Medical Group Baltimore, MD

Healthcare Administrator 2018 – Present

Healthcare administrator who connects billing, staffing, and patient experience. Comfortable with policy, vendors, and the numbers behind a site’s week.

Experience

Riverbend Clinics · Phoenix, AZ

Led a two-site expansion while keeping denial rates below the network average.
Renegotiated a vendor contract that saved 11% on intake software without a cutover crunch.

Practice Manager 2014 – 2018

Greenwood Medical Group · Phoenix, AZ

Stabilized scheduling after a system change by pairing trainers with each pod.
Built a simple dashboard for no-shows that front desk used every afternoon.

Skills

Practice management · Vendor management · Billing ops · Policy · Reporting · Leadership

Education

M.H.A. 2014

Sonora Health Institute

Healthcare Administrator

Riverbend Clinics Phoenix, AZ

Curriculum Specialist 2019 – Present

Curriculum specialist who writes materials teachers can use on Monday. Grounds every unit in a clear outcome, a check for understanding, and a realistic timebox.

Experience

Horizon Learning · Columbus, OH

Designed a middle-grades writing sequence adopted by 26 partner classrooms.
Built teacher guides with timing, common misconceptions, and optional extensions.

Classroom Teacher 2014 – 2019

Brightpath Academy · Columbus, OH

Taught language arts and advised a student publication with quarterly issues.
Mentored two new teachers through their first observation cycle.

Skills

Curriculum design · Facilitation · Assessment · Writing · Coaching · Standards

Education

M.Ed. Curriculum 2016

Scioto College

Curriculum Specialist

Horizon Learning Columbus, OH

Instructional Designer 2020 – Present

Instructional designer who builds courses people finish. Uses short practice, clear feedback, and a structure that works on a phone as well as a laptop.

Experience

Brightpath Academy · Detroit, MI

Rebuilt onboarding modules so completion rose from 61% to 88% in one term.
Introduced knowledge checks that flagged confusing lessons before they scaled.

Learning Specialist 2016 – 2020

Horizon Learning · Remote

Converted long PD sessions into 12-minute lessons with a single practice task.
Wrote facilitator notes so school coaches could run the same session locally.

Skills

Instructional design · eLearning · Storyboarding · Assessment · LMS · Facilitation

Education

M.S. Instructional Design 2016

Great Lakes Institute

Instructional Designer

Brightpath Academy Detroit, MI

DevOps Engineer 2021 – Present

DevOps engineer who treats delivery as a product. Builds pipelines, environments, and alerts that teams trust enough to ship on a Thursday.

Experience

Stackwell Infrastructure · Remote

Moved nine services onto a shared deploy path with automatic rollback on failed health checks.
Cut mean time to restore from 54 minutes to 21 with better runbooks and paging rules.

Systems Engineer 2017 – 2021

Continuum Logistics · Remote

Managed Linux fleets and backup drills that recovered a failed node in under an hour.
Wrote Terraform modules so new environments no longer started as snowflakes.

Skills

CI/CD · Terraform · AWS · Linux · Observability · Incident response

Education

B.S. Information Technology 2017

Riverton Institute of Technology

DevOps Engineer

Stackwell Infrastructure Remote

Operations Manager 2018 – Present

Operations manager who keeps warehouses, carriers, and customer promises in the same conversation. Uses simple visuals and daily stand-ups instead of surprise fire drills.

Experience

Continuum Logistics · Newark, NJ

Improved on-time dispatch from 91% to 97% by fixing cut-off times and dock assignments.
Built a daily exceptions board that made missing labels and late trailers visible by 8 a.m.

Shift Supervisor 2014 – 2018

Stackwell Infrastructure · Newark, NJ

Ran evening shifts covering inbound, pick, and outbound with a 20-person crew.
Introduced a five-minute start-of-shift brief that reduced missed dock appointments.

Skills

Warehouse ops · Staffing · Process design · KPI reporting · Training · Vendor coordination

Education

B.S. Supply Chain Management 2014

Hudson College

Operations Manager

Continuum Logistics Newark, NJ

QA Engineer 2021 – Present

QA engineer who treats test cases as product documentation. Mixes exploratory sessions with automation so regressions are caught before customers are.

Experience

Helix Cloudworks · Salt Lake City, UT

Grew a Playwright suite that blocked 14 high-severity checkout bugs in two quarters.
Introduced a bug template so engineers received repro steps, logs, and environment on first ping.

QA Analyst 2018 – 2021

Bright Harbor Apps · Remote

Owned mobile regression for iOS and Android using a shared device farm.
Partnered with support to turn the top ten tickets into reproducible test cases.

Skills

Playwright · Test planning · API testing · Exploratory testing · Jira · CI

Education

B.S. Information Systems 2018

Wasatch College

QA Engineer

Helix Cloudworks Salt Lake City, UT

SEO Specialist 2020 – Present

SEO specialist who treats search as a product surface. Writes for people first, then maps intent, internals, and measurement so rankings have a reason to last.

Experience

Fieldnote Media · Atlanta, GA

Grew organic sessions 58% in 18 months by rebuilding category pages around search intent.
Cut orphan URLs by 40% with an internal-link pass that editors now run monthly.

Content Associate 2017 – 2020

Amberwave Studio · Atlanta, GA

Researched keyword clusters used across six client blogs without duplicating topics.
Tracked rankings in a shared sheet so account leads could explain movement without a specialist.

Skills

SEO · Content strategy · Analytics · Technical SEO · Writing · Search Console

Education

B.A. Journalism 2017

Peachtree Arts College

SEO Specialist

Fieldnote Media Atlanta, GA

People Operations Manager 2020 – Present

People operations manager who keeps hiring, onboarding, and policy in one system. Writes processes teams actually follow and measures whether new hires stay past six months.

Experience

Fairharbor People · Minneapolis, MN

Rebuilt onboarding so day-30 check-ins happened for 100% of new hires instead of a best-effort ping.
Introduced a leveling guide that hiring managers used in 22 role openings without extra calibration meetings.

HR Generalist 2016 – 2020

Keystone Talent · Minneapolis, MN

Owned employee relations cases with documented outcomes and manager coaching notes.
Ran benefits open enrollment for 140 people with a single source FAQ instead of inbox chaos.

Skills

Onboarding · HRIS · Policy · Employee relations · Hiring process · Manager coaching

Education

B.S. Human Resource Management 2016

Lakeshore College

People Operations Manager

Fairharbor People Minneapolis, MN

Talent Acquisition Lead 2019 – Present

Talent acquisition lead who runs a fair, paced hiring process. Writes scorecards, keeps candidates informed, and treats the pipeline as a product with owners and dates.

Experience

Keystone Talent · Phoenix, AZ

Closed 47 roles in a year while keeping candidate NPS above an internal target of 70.
Built a structured interview kit that reduced “gut feel” feedback to a required score and example.

Recruiter 2015 – 2019

Fairharbor People · Phoenix, AZ

Owned recruiting for operations and customer roles across two sites.
Wrote outreach that named the work, not slogans, and lifted reply rates to 19%.

Skills

Sourcing · Interview design · ATS · Employer brand · Offer process · Reporting

Education

B.A. Psychology 2015

Sonora Health Institute

Talent Acquisition Lead

Keystone Talent Phoenix, AZ

Customer Success Manager 2020 – Present

Customer success manager who treats renewal as a series of useful conversations, not a calendar surprise. Maps outcomes, flags risk early, and writes notes that the next owner can use.

Experience

Harborlight SaaS · Denver, CO

Held a 96% gross retention on a book of 42 mid-market accounts.
Introduced a 90-day value plan that new customers completed before the first QBRs.

Onboarding Specialist 2017 – 2020

Quiltline Helpdesk · Denver, CO

Ran kickoff-to-go-live for 8–12 accounts a quarter with a shared checklist.
Cut onboarding tickets 22% by recording a short admin walkthrough for each workspace type.

Skills

Account management · Onboarding · QBR · Retention · Writing · CRM

Education

B.A. Communications 2017

Pinecrest University

Customer Success Manager

Harborlight SaaS Denver, CO

Support Lead 2019 – Present

Support lead who keeps queues honest and answers reusable. Coaches writers, tags root causes, and sends product a weekly list of the problems customers keep hitting.

Experience

Quiltline Helpdesk · Tampa, FL

Dropped first-response time from 6.2 hours to 1.8 on business days without adding headcount.
Built a help-center set that deflected 17% of repeat “how do I export?” tickets.

Support Specialist 2016 – 2019

Harborlight SaaS · Tampa, FL

Handled billing and access issues with a 4.8/5 CSAT on sampled conversations.
Wrote macros that kept tone consistent across a 9-person queue.

Skills

Queue management · Help center · Coaching · Macros · Root-cause tagging · CSAT

Education

B.A. English 2016

Coral Terrace College

Support Lead

Quiltline Helpdesk Tampa, FL

Corporate Counsel 2019 – Present

Corporate counsel who turns messy commercial questions into decisions with owners. Comfortable with vendor paper, privacy reviews, and explaining risk in one page.

Experience

Ironwood Legal Group · Boston, MA

Owned vendor contracting for a 60-person software client, including DPAs and security exhibits.
Cut average MSA turnaround from 21 days to 9 with a playbook of pre-approved fallbacks.

Associate Attorney 2015 – 2019

Lantern Bay Holdings · Boston, MA

Supported commercial leases and service agreements for a regional operator.
Built a clause library that junior lawyers used instead of pasting from old deals.

Skills

Commercial contracts · Privacy · Vendor review · Playbooks · Training · Negotiation

Education

J.D. 2015

Harborview University

Corporate Counsel

Ironwood Legal Group Boston, MA

Contracts Manager 2018 – Present

Contracts manager who keeps paper moving without losing the thread. Tracks versions, flags unusual risk, and makes sure signed files land where operations can find them.

Experience

Lantern Bay Holdings · Washington, DC

Ran a contract intake that processed 30+ agreements a month with a same-week first review.
Migrated executed files into a searchable repository with owner and renewal dates.

Paralegal 2014 – 2018

Ironwood Legal Group · Washington, DC

Prepared closing checklists and tracked exhibits for commercial transactions.
Maintained a redline log so counsel could see who changed what and when.

Skills

Contract administration · Version control · CLM · Intake · Compliance tracking · Coordination

Education

B.A. Legal Studies 2014

Chesapeake College

Contracts Manager

Lantern Bay Holdings Washington, DC

Project Manager 2019 – Present

Project manager who writes a plan people can recite. Tracks dependencies, names owners, and surfaces slips in the same week they happen—not in a late status deck.

Experience

Wayline Projects · Portland, OR

Delivered a multi-vendor launch across web, ops, and support with a two-week buffer unused.
Replaced a 20-slide status pack with a one-page RAID log that executives actually read.

Project Coordinator 2016 – 2019

Fieldstone Digital · Portland, OR

Owned timelines, meeting notes, and action logs for three concurrent client builds.
Introduced a change-request form so extra scope stopped arriving as a hallway yes.

Skills

Planning · RAID · Stakeholder updates · Facilitation · Jira · Scope control

Education

B.S. Business Administration 2016

Westbridge University

Project Manager

Wayline Projects Portland, OR

Scrum Master 2020 – Present

Scrum master who protects focus without turning process into theater. Makes work visible, keeps retros useful, and removes the blockers teams keep tripping on.

Experience

Fieldstone Digital · Remote

Coached two squads through a WIP limit that cut cycle time from 12 days to 7.
Rewrote retros around one experiment per sprint instead of a complaint list.

Delivery Coordinator 2017 – 2020

Wayline Projects · Glasgow, UK

Kept a shared board accurate enough that stand-ups lasted twelve minutes.
Tracked impediments in public so the same blocker was not rediscovered weekly.

Skills

Scrum · Kanban · Facilitation · Metrics · Coaching · Jira

Education

B.Sc. Computing 2017

Lantern State College

Scrum Master

Fieldstone Digital Edinburgh, UK

Staff Accountant 2019 – Present

Staff accountant who closes the books without mystery. Reconciles cleanly, documents exceptions, and asks for source files before the numbers move.

Experience

Oakridge Ledger · San Jose, CA

Owned cash, prepaid, and accrual reconciliations with a five-day close window.
Documented a revenue-cut-off checklist that new hires could run without shadowing twice.

Accounting Assistant 2016 – 2019

Westferry Audit · San Jose, CA

Prepared AP batches and matched invoices to POs for a 40-person services firm.
Supported year-end PBC lists with labeled folders instead of emailed spreadsheets.

Skills

Reconciliations · Month-end close · AP · Excel · GAAP basics · Documentation

Education

B.S. Accounting 2016

Riverton Institute of Technology

Staff Accountant

Oakridge Ledger San Jose, CA

Senior Accountant 2018 – Present

Senior accountant who reviews other people’s work without making it a mystery. Explains adjustments, keeps a clean trail, and treats audit requests as a scheduled product, not a scramble.

Experience

Westferry Audit · St. Louis, MO

Reviewed staff recs for five entities and left comments that named the missing support.
Built a flux analysis pack used in monthly reviews with operations leads.

Staff Accountant 2014 – 2018

Oakridge Ledger · St. Louis, MO

Closed payroll-related accounts and booked monthly benefits accruals.
Helped migrate a general ledger with mapped opening balances and a reconciling bridge.

Skills

Review · Audit support · Flux analysis · GL · Mentoring · Internal controls

Education

M.S. Accountancy 2014

Prairie View College

Senior Accountant

Westferry Audit St. Louis, MO

Hotel Operations Supervisor 2019 – Present

Hotel operations supervisor who keeps front desk, housekeeping, and maintenance on the same clock. Uses a morning board, not a surprise radio call, when a VIP or a leak shows up.

Experience

Silverpine Inns · Asheville, NC

Raised guest-survey cleanliness scores from 4.2 to 4.7 by fixing room-turn sequencing.
Cut late check-ins waiting more than 15 minutes by staffing a split front-desk overlap.

Front Desk Agent 2015 – 2019

Copper Spoon Kitchen · Asheville, NC

Handled arrivals, billing questions, and local recommendations for a 90-room property.
Logged maintenance tickets the same shift so rooms were not sold twice with a known issue.

Skills

Front office · Housekeeping coordination · Guest recovery · Staffing · PMS · Training

Education

A.S. Hospitality Management 2015

Piedmont University

Hotel Operations Supervisor

Silverpine Inns Asheville, NC

Restaurant Manager 2018 – Present

Restaurant manager who runs a floor that feels calm to guests and fair to the crew. Tracks food cost, covers the pass when needed, and writes a pre-shift that people actually hear.

Experience

Copper Spoon Kitchen · Austin, TX

Held food cost within 0.6 points of target for three consecutive quarters.
Rewrote the pre-shift so allergies, 86s, and VIPs were covered in four minutes.

Assistant Manager 2014 – 2018

Silverpine Inns · Austin, TX

Supervised FOH for brunch and dinner in a 70-seat dining room.
Built a side-work chart that new servers could follow without asking twice.

Skills

FOH leadership · Cost control · Scheduling · Guest recovery · Training · Reservations

Education

B.A. Hospitality 2014

Westbridge University

Restaurant Manager

Copper Spoon Kitchen Austin, TX

Content Editor 2020 – Present

Content editor who makes other people’s writing clearer without sanding off the voice. Runs a calendar, a style sheet, and a feedback loop that writers can use the next day.

Experience

Tidepress Studio · Brooklyn, NY

Edited a twice-weekly briefing that stayed on schedule for 11 months without a missed issue.
Wrote a house style that cut “is this title case?” Slack threads to nearly zero.

Staff Writer 2016 – 2020

Beaconline Communications · New York, NY

Reported explainers on workplace tools for a trade audience.
Maintained a source list so facts in evergreens could be re-checked on update.

Skills

Editing · Style guides · Calendar · Coaching · SEO basics · CMS

Education

B.A. English 2016

Oakmere College

Content Editor

Tidepress Studio Brooklyn, NY

Communications Specialist 2019 – Present

Communications specialist who writes for the channel in front of them. Comfortable with internal notes, press replies, and a social calendar that does not contradict itself.

Experience

Beaconline Communications · Chicago, IL

Drafted internal announcements that leadership reused instead of rewriting overnight.
Kept a message map so product, social, and support used the same three sentences.

Communications Coordinator 2016 – 2019

Tidepress Studio · Chicago, IL

Scheduled posts and tracked which formats actually earned replies.
Built a clipping log so spokespeople saw coverage without hunting inboxes.

Skills

Internal comms · Media relations · Copy · Social calendar · Message architecture · Writing

Education

B.A. Public Relations 2016

Lakeshore College

Communications Specialist

Beaconline Communications Chicago, IL

Security Engineer 2021 – Present

Security engineer who ships controls that product teams can live with. Prefers threat models, boring defaults, and alerts that a human can actually act on at 2 a.m.

Experience

Redcedar Security · Seattle, WA

Rolled out SSO and hardware-key requirements for admin roles without blocking day-one hires.
Cut noisy pageable alerts 44% by rewriting detections around user-impacting failures.

IT Security Analyst 2018 – 2021

Nightwatch Defense · Seattle, WA

Triaged vulnerability scans and tracked patch SLAs with owners, not a dumped CSV.
Ran phishing simulations with a follow-up lesson instead of a shame report.

Skills

Application security · Identity · Detection · Threat modeling · AWS security · Incident response

Education

Riverton Institute of Technology

Security Engineer

Redcedar Security Seattle, WA

SOC Analyst 2020 – Present

SOC analyst who writes tickets a responder can finish. Documents what was seen, what was checked, and what still needs a human—without dumping a raw alert dump.

Experience

Nightwatch Defense · Reston, VA

Handled a 24/7 queue covering endpoint, identity, and email alerts for 12 customers.
Wrote playbooks that dropped median investigate time from 42 minutes to 19.

Junior Analyst 2018 – 2020

Redcedar Security · Reston, VA

Tuned allow-lists so known-good software stopped paging the night shift.
Kept shift notes so the next analyst did not re-investigate a closed thread.

Skills

SIEM · Endpoint · Email security · Playbooks · Triage · Shift handover

Education

B.S. Cybersecurity 2018

Chesapeake College

SOC Analyst

Nightwatch Defense Reston, VA

Research Associate 2020 – Present

Research associate who keeps a lab notebook other people can follow. Runs protocols, flags when a result looks off, and writes methods that a new hire can repeat.

Experience

Solstice Labs · Madison, WI

Ran a weekly assay calendar that kept three overlapping studies from sharing a reagent stock.
Rewrote a protocol after a failed batch so the next run included a control others had skipped.

Lab Technician 2017 – 2020

Whitecap Institute · Madison, WI

Maintained equipment logs and a sample inventory that survived a freezer incident drill.
Trained two interns on pipetting checks and waste handling before they ran samples.

Skills

Lab protocols · Data recording · Inventory · GLP habits · Training · Scientific writing

Education

B.S. Biology 2017

Lantern State College

Research Associate

Solstice Labs Madison, WI

Lab Coordinator 2018 – Present

Lab coordinator who keeps shared spaces usable. Orders, safety, calendars, and the unglamorous work that lets researchers start an experiment on the day they planned.

Experience

Whitecap Institute · San Diego, CA

Built an instrument booking board that ended double-booked scopes during peak weeks.
Cut stock-outs on common reagents by setting reorder points instead of memory.

Research Assistant 2015 – 2018

Solstice Labs · San Diego, CA

Supported sample intake and labeling for a multi-site observational study.
Kept consent and storage logs aligned so a missing tube could be traced in minutes.

Skills

Lab operations · Safety · Procurement · Scheduling · Records · Training

Education

B.S. Chemistry 2015

Pacific Rim College

Lab Coordinator

Whitecap Institute San Diego, CA

Executive Assistant 2019 – Present

Executive assistant who protects time and makes decisions easier to keep. Calendars, travel, and follow-ups live in one place so a leader does not have to reconstruct their week from email.

Experience

Marlowe & Kind · New York, NY

Ran a calendar with buffer rules that ended back-to-back stacks longer than three meetings.
Built a weekly brief covering decisions due, travel, and open asks from the leadership team.

Administrative Coordinator 2015 – 2019

Grayline Cooperative · New York, NY

Owned travel booking and expense packets for a five-person exec team.
Kept a shared inbox SLA so vendor and board mail did not sit past a business day.

Skills

Calendar · Travel · Briefing · Confidentiality · Event logistics · Inbox triage

Education

B.A. Liberal Arts 2015

Oakmere College

Executive Assistant

Marlowe & Kind New York, NY

Office Manager 2018 – Present

Office manager who makes a workplace boring in the best way: supplies appear, rooms work, vendors show up, and new people know where to sit on day one.

Experience

Grayline Cooperative · Philadelphia, PA

Ran a 70-person office including facilities tickets, visitors, and a vendor roster.
Cut supply emergencies by setting par levels instead of waiting for an empty cabinet.

Office Coordinator 2014 – 2018

Marlowe & Kind · Philadelphia, PA

Scheduled conference rooms and AV checks so hybrid meetings started on time.
Owned mail, packages, and a visitor log that security could audit.

Skills

Facilities · Vendors · Inventory · Visitor ops · Onboarding support · Scheduling

Education

B.S. Business Administration 2014

Liberty Bell College

Office Manager

Grayline Cooperative Philadelphia, PA

Frontend Engineer 2020 – Present

Frontend engineer who turns dense product requirements into fast, accessible interfaces. Cares about design-system reuse, measured performance, and pull requests that a teammate can review without guessing.

Experience

Marrow & Pine · Raleigh, NC

Rebuilt the account dashboard on a shared component kit, cutting new-screen build time from 9 days to 4.
Dropped Largest Contentful Paint from 3.8s to 1.9s by splitting routes and lazy-loading charts.

UI Engineer 2017 – 2020

Glasslane Studio · Raleigh, NC

Shipped a theming layer so marketing could launch seasonal skins without a frontend deploy.
Wrote Storybook coverage for 40 shared controls used across three product lines.

Skills

TypeScript · React · CSS · Accessibility · Vite · Testing Library

Education

Redwood State University

Frontend Engineer

Marrow & Pine Raleigh, NC

iOS Engineer 2021 – Present

iOS engineer who ships Swift features with careful release hygiene. Focused on crash-free sessions, offline-first flows, and App Store reviews that do not surprise the rest of the team.

Experience

Fieldglass Mobile · Tampa, FL

Launched an offline inspection flow used by 1,200 field techs during site visits with no cell coverage.
Raised crash-free sessions from 98.2% to 99.6% by isolating image pipeline failures.

Junior iOS Developer 2018 – 2021

Cinderwell Apps · Remote

Migrated a UIKit screen stack to SwiftUI in slices without freezing monthly store submissions.
Added snapshot tests for checkout that caught a tax-rounding bug before review.

Skills

Swift · SwiftUI · Combine · Core Data · TestFlight · XCTest

Education

B.S. Software Engineering 2018

Gulfstream College

iOS Engineer

Fieldglass Mobile Tampa, FL

Engineering Manager 2022 – Present

Engineering manager who keeps a team shipping without burning people out. Mixes hiring, coaching, and still-enough technical judgment to unstick a design review.

Experience

Tidewell Software · Pittsburgh, PA

Grew a platform team from 5 to 11 while keeping average cycle time under 4 days.
Introduced a weekly risk review that cut slipped launches from 7 a year to 2.

Senior Software Engineer 2016 – 2022

Marrow & Pine · Pittsburgh, PA

Led the rewrite of a billing worker that removed a recurring Saturday-page incident.
Mentored two new grads who later owned services independently.

Skills

Team coaching · Hiring · Roadmaps · Incident review · PHP · System design

Education

M.S. Computer Science 2016

Iron Range Institute

Engineering Manager

Tidewell Software Pittsburgh, PA

API Engineer 2019 – Present

API engineer who designs boring, well-documented interfaces. Partners with client teams so breaking changes are rare and versioning is obvious.

Experience

Latchkey Data · Columbus, OH

Published an OpenAPI catalog for 22 endpoints and retired 4 undocumented legacy routes.
Cut p95 of the search API from 610ms to 240ms with covering indexes and a read replica.

Backend Developer 2016 – 2019

Blue Heron Systems · Columbus, OH

Built webhook retries with idempotency keys after a partner double-charged 18 invoices.
Wrote runbooks so on-call engineers could replay a failed batch without guesswork.

Skills

PHP · PostgreSQL · OpenAPI · Redis · HTTP · Contract tests

Education

B.S. Information Technology 2016

Scioto Valley College

API Engineer

Latchkey Data Columbus, OH

Product Marketing Manager 2021 – Present

Product marketer who turns a shipping calendar into a story sales can use. Writes launch kits, competitor notes, and talk tracks that do not sound like slogans.

Experience

Quilt & Compass · Minneapolis, MN

Ran a three-product launch calendar that lifted qualified demo requests 27% in two quarters.
Replaced a 40-slide battlecard with a two-page brief sales actually attached to deals.

Marketing Specialist 2018 – 2021

Northfield Stories · Minneapolis, MN

Owned weekly nurture emails that kept trial-to-paid conversion above 11%.
Built a simple competitor log so claims could be checked before a webinar.

Skills

Positioning · Launch planning · Sales enablement · Customer interviews · Copy · Analytics

Education

B.A. Marketing 2018

Lakeshore College

Product Marketing Manager

Quilt & Compass Minneapolis, MN

Content Marketing Manager 2020 – Present

Content marketer who plans editorial calendars that help people finish a job, not just click. Comfortable with briefs, editing, and a search report that does not drown the writers.

Experience

Papertrail Media · Sacramento, CA

Grew organic sessions 48% in 12 months by rebuilding 22 guides around real buyer questions.
Cut draft-to-publish time from 18 days to 9 with a tighter brief and one round of edits.

Content Writer 2016 – 2020

Harborline Journal · Sacramento, CA

Wrote explainers that kept average time-on-page above 3 minutes for core topics.
Maintained a style sheet so three contractors sounded like one desk.

Skills

Editorial calendars · SEO writing · Editing · CMS · Analytics · Briefs

Education

B.A. Journalism 2016

Delta Grove University

Content Marketing Manager

Papertrail Media Sacramento, CA

Lifecycle Marketer 2022 – Present

Lifecycle marketer who designs email and in-app paths that respect attention. Measures holdout groups and kills journeys that only look good in a vanity chart.

Experience

Kindling SaaS · Providence, RI

Rebuilt onboarding mail that raised day-7 activation from 19% to 28% without extra send volume.
Introduced holdout tests so two “winning” campaigns were retired after they failed against silence.

Email Specialist 2019 – 2022

Harborlight SaaS · Remote

Managed a 14-message catalog and documented each trigger so support could explain a send.
Improved deliverability by cleaning a 9% unknown-bounce list before a product launch.

Skills

Lifecycle email · Holdout tests · Segmentation · Deliverability · SQL · Copy

Education

B.S. Communications 2019

Narragansett College

Lifecycle Marketer

Kindling SaaS Providence, RI

Analytics Engineer 2021 – Present

Analytics engineer who builds modeled tables other people can trust. Prefers tested transformations, named metrics, and a warehouse that does not surprise finance on Monday.

Experience

Copperline Analytics · Salt Lake City, UT

Rebuilt the revenue mart so finance and product used one definition of booked vs collected.
Added dbt tests that caught 11 silent join fan-outs before a board deck went out.

Data Analyst 2018 – 2021

Wasatch Ledger · Salt Lake City, UT

Documented 18 core metrics in a wiki that new analysts could follow without a hallway ask.
Automated a weekly churn extract that had been a Friday-night spreadsheet.

Skills

SQL · dbt · Snowflake · Python · Testing · Documentation

Education

B.S. Statistics 2018

Wasatch College

Analytics Engineer

Copperline Analytics Salt Lake City, UT

Business Intelligence Analyst 2019 – Present

BI analyst who translates messy operations questions into charts a store manager will actually open. Comfortable in SQL, a semantic layer, and a meeting where the grain of the table still matters.

Experience

Lantern Bay Retail · Honolulu, HI

Shipped a store-ops pack that 42 locations used weekly instead of emailing for extracts.
Standardized promo reporting so overlapping campaigns stopped double-counting units.

Reporting Analyst 2016 – 2019

Pacific Shelf Co-op · Honolulu, HI

Replaced a 12-tab workbook with a scheduled dashboard that refreshed before the morning huddle.
Caught a vendor cost mapping error that had inflated margin by 1.8 points.

Skills

SQL · Looker · Excel · Data modeling · Training · Retail ops

Education

B.A. Economics 2016

Kaimuki College

Business Intelligence Analyst

Lantern Bay Retail Honolulu, HI

Decision Scientist 2020 – Present

Decision scientist who designs experiments and models that change a roadmap, not just a slide. Writes the limitation as loudly as the lift.

Experience

Northfork Decisions · Madison, WI

Designed pricing tests that found a 4% ARPU gain without a measurable rise in churn.
Built a propensity model that helped CS prioritize 800 accounts instead of a flat list of 6,000.

Research Analyst 2015 – 2020

Prairie Survey Group · Madison, WI

Ran survey work for a public-health client with documented sampling caveats.
Automated a weekly forecast notebook that replaced a fragile desktop file.

Skills

Experiment design · Python · Causal inference · SQL · Forecasting · Stakeholder writing

Education

M.S. Applied Statistics 2015

Badgerline University

Decision Scientist

Northfork Decisions Madison, WI

UX Researcher 2021 – Present

UX researcher who answers product questions with evidence a team can act on. Mixes interviews, diary studies, and a readout that names what is still unknown.

Experience

Paperkite Studio · Montreal, QC

Ran 24 interviews that killed a planned settings overhaul and saved an estimated 6 weeks of build.
Set up a quarterly research repository so teams stopped repeating the same five questions.

Research Coordinator 2018 – 2021

Oakmere Insights · Remote

Recruited mixed-ability participants and wrote consent language a legal reviewer accepted once.
Synthesized 40 support tickets into a journey map used in two roadmap reviews.

Skills

Interviews · Usability testing · Diary studies · Synthesis · Recruiting · Research ops

Education

M.A. Human-Computer Interaction 2018

St. Lawrence Institute

UX Researcher

Paperkite Studio Montreal, QC

Interaction Designer 2020 – Present

Interaction designer who sweats states, errors, and the path between two screens. Works in Figma with engineers close enough that edge cases do not arrive as surprises.

Experience

Mossline Digital · Portland, OR

Redesigned a multi-step import flow that cut failed uploads from 18% to 6%.
Documented empty, loading, and permission-denied states for 12 core surfaces.

Visual Designer 2017 – 2020

Northlight Creative · Portland, OR

Produced marketing pages and a simple icon set used across three campaigns.
Built a spacing and type scale that other designers could apply without a meeting.

Skills

Interaction design · Figma · Prototyping · Design QA · Accessibility · Design systems

Education

B.F.A. Interaction Design 2017

Willamette Arts College

Interaction Designer

Mossline Digital Portland, OR

Brand Designer 2019 – Present

Brand designer who builds systems a small team can keep using after the launch party. Color, type, and templates first; decoration second.

Experience

Cinder & Gold · Santa Fe, NM

Led a rebrand for a 40-person firm and delivered a kit sales could apply without a designer on call.
Created template decks and one-pagers that cut one-off design requests by 44%.

Graphic Designer 2015 – 2019

High Desert Press · Santa Fe, NM

Designed catalogs and event collateral under tight print deadlines.
Art-directed a photo series that became the default campaign library.

Skills

Brand systems · Typography · Layout · Figma · Print · Templates

Education

B.F.A. Graphic Design 2015

Sangre de Cristo College

Brand Designer

Cinder & Gold Santa Fe, NM

Treasury Analyst 2021 – Present

Treasury analyst who keeps cash visible and borrowing boring. Daily positions, forecast vs actual, and a bank relationship that does not live in one person’s inbox.

Experience

Clearwater Holdings · Charlotte, NC

Built a 13-week cash forecast that missed weekly closing cash by less than 3% on average.
Consolidated 6 bank portals into a daily position file the CFO opened every morning.

Staff Accountant 2017 – 2021

Piedmont Ledger · Charlotte, NC

Owned month-end cash reconciliations and cleared a 90-day reconciling-item backlog.
Documented wire controls after a near-miss vendor change request.

Skills

Cash forecasting · Banking · Excel · Controls · Reconciliations · Reporting

Education

B.S. Finance 2017

Piedmont University

Treasury Analyst

Clearwater Holdings Charlotte, NC

Credit Analyst 2018 – Present

Credit analyst who writes memos a committee can argue with. Spreads statements, names the risks, and does not hide a covenant already on the edge.

Experience

Rivermark Partners · Richmond, VA

Underwrote 28 middle-market credits and recommended 4 declines that later defaulted elsewhere.
Rebuilt spreading templates so leverage and coverage calculated the same way across the desk.

Credit Associate 2014 – 2018

James River Capital · Richmond, VA

Monitored a 60-name book and wrote quarterly reviews that credit committee actually read.
Caught a related-party receivable that had been classified as trade.

Skills

Credit analysis · Financial spreading · Covenants · Memoranda · Excel · Industry research

Education

B.S. Economics 2014

Chesapeake College

Credit Analyst

Rivermark Partners Richmond, VA

Corporate Development Associate 2022 – Present

Corporate development associate who keeps a pipeline honest. Models, diligence lists, and a weekly note on what is real versus what is a banker email.

Experience

Sterlingbrook Capital · Boston, MA

Supported 3 closed acquisitions and killed 9 processes after diligence did not match the teaser.
Built a comparable set the IC reused instead of rebuilding from scratch each deal.

Investment Banking Analyst 2019 – 2022

Harborview Advisory · Boston, MA

Worked live M&A processes and learned to keep a CIM binder that legal could audit.
Drafted management presentation pages that survived partner markup.

Skills

M&A · Financial modeling · Diligence · Board materials · Excel · Integration tracking

Education

B.S. Finance 2019

Harborview University

Corporate Development Associate

Sterlingbrook Capital Boston, MA

Technical Product Manager 2021 – Present

Technical PM who sits between platform engineers and product teams. Writes specs that name APIs, failure modes, and what “done” looks like in logs, not just screens.

Experience

Atlasline Software · Seattle, WA

Shipped a permissions rewrite that let 4 product squads stop forking access checks.
Cut integration lead time from 6 weeks to 3 by publishing a partner sandbox with sample payloads.

Product Analyst 2018 – 2021

Helix Cloudworks · Seattle, WA

Instrumented funnels that showed a settings page was the real drop-off, not pricing.
Wrote acceptance criteria engineers could paste into tickets without a translation pass.

Skills

Product specs · APIs · Rollouts · Analytics · SQL · Stakeholder alignment

Education

Riverton Institute of Technology

Technical Product Manager

Atlasline Software Seattle, WA

Product Analyst 2020 – Present

Product analyst who pairs with PMs on what to build next. SQL, experiments, and a habit of asking whether the metric moves for the user or only for the dashboard.

Experience

Nimbus Health Tech · Denver, CO

Found that a “successful” onboarding step correlated with later churn and helped retire it.
Built a self-serve cohort tool so PMs could answer 70% of routine questions without a ticket.

B.S. Mathematics 2017

Front Range Clinics · Denver, CO

Mapped clinic intake steps and quantified where patients abandoned forms.
Maintained a weekly KPI pack the leadership team stopped rebuilding in slides.

Skills

SQL · Experimentation · Product analytics · Looker · Storytelling · Prioritization

Education

Front Range College

Product Analyst

Nimbus Health Tech Denver, CO

Product Operations Manager 2022 – Present

Product operations manager who makes the product org easier to run. Intake, roadmap hygiene, and launch checklists so teams spend less time reconstructing status.

Experience

Wayline Projects · Austin, TX

Introduced a single intake form that replaced 4 Slack channels and cut duplicate requests 40%.
Ran launch readiness reviews that caught missing support macros on 8 of 12 releases.

Program Coordinator 2018 – 2022

Peakline Commerce · Austin, TX

Coordinated cross-team calendars for peak-season releases.
Built a status dashboard leadership stopped chasing in chat.

Skills

Intake · Roadmap ops · Launch management · Documentation · Notion · Stakeholder comms

Education

B.A. Business Administration 2018

Westbridge University

Product Operations Manager

Wayline Projects Austin, TX

Growth Product Manager 2021 – Present

Growth PM who treats acquisition and activation as product work, not only ads. Runs small bets, writes down the learning, and does not confuse a traffic spike with a better product.

Experience

Kindling SaaS · Remote

Shipped a referral loop that produced 12% of new qualified signups within two quarters.
Reworked empty states so first-week activation rose 6 points without extra email volume.

Associate Product Manager 2018 – 2021

Fieldnote Media · Remote

Owned a self-serve upgrade path and wrote the analytics events engineering implemented.
Partnered with marketing on a pricing page that reduced “talk to sales” confusion tickets.

Skills

Growth loops · Experimentation · Activation · Analytics · Copy · Prioritization

Education

B.S. Economics 2018

Lantern State College

Growth Product Manager

Kindling SaaS Remote

Sales Development Representative 2022 – Present

SDR who books meetings that AEs are glad to take. Researches the account, writes a specific note, and does not spray a sequence that could have been anyone’s.

Experience

Harborlight SaaS · Atlanta, GA

Booked 19 qualified meetings a month on average against a target of 14.
Rewrote sequences around trigger events, lifting reply rate from 4.1% to 7.6%.

Business Development Intern 2021 – 2022

Peachtree Commerce · Atlanta, GA

Supported a campus partnership list and learned to keep a clean CRM.
Sat in discovery calls and wrote what good qualification sounded like.

Skills

Outbound · Salesforce · Research · Copy · Qualification · Handoffs

Education

B.S. Marketing 2021

Peachtree Arts College

Sales Development Representative

Harborlight SaaS Atlanta, GA

Enterprise Account Manager 2020 – Present

Enterprise account manager who expands existing relationships without treating renewal as an ambush. Multi-thread, forecast honestly, and bring product into the room before a competitor does.

Experience

Lantern Bay Holdings · Chicago, IL

Grew a .1M book 18% year over year with net retention above 112%.
Saved a 0k renewal by running a joint success plan 90 days before term.

Account Executive 2016 – 2020

Midland Software · Chicago, IL

Closed new logos in manufacturing and logistics with 4 to 9 month cycles.
Kept a forecast that missed quarterly close by less than 8% for 6 consecutive quarters.

Skills

Enterprise sales · Forecasting · Renewals · Multi-threading · Negotiation · CRM

Education

B.A. Economics 2016

Lakeshore College

Enterprise Account Manager

Lantern Bay Holdings Chicago, IL

Partnerships Manager 2021 – Present

Partnerships manager who treats integrations and referrals as a channel with a forecast. Contracts, enablement, and a shared pipeline that both sides can see.

Experience

Quiltline Helpdesk · Nashville, TN

Launched 6 integration partners that sourced 11% of inbound qualified pipeline.
Wrote a co-sell playbook so AEs knew when to bring a partner in, not after the deal stalled.

Partner Coordinator 2018 – 2021

Music City Apps · Nashville, TN

Maintained a directory of 40 local vendors and tracked referral fees without a spreadsheet fight.
Staffed conference booths and collected follow-ups the same night.

Skills

Partnerships · Enablement · Contracts · Pipeline · Integrations · Events

Education

B.S. Communications 2018

Cumberland College

Partnerships Manager

Quiltline Helpdesk Nashville, TN

Sales Operations Analyst 2019 – Present

Sales operations analyst who makes the CRM a source of truth instead of a suggestion. Territories, forecasts, and hygiene rules that reps can follow without a lecture.

Experience

Peakline Commerce · Kansas City, MO

Rebuilt territories so coverage gaps dropped from 14 accounts to 2 in a quarter.
Automated a forecast snapshot that leadership stopped rebuilding in Excel each Friday.

Revenue Coordinator 2016 – 2019

Prairie Commerce · Kansas City, MO

Owned commission files and reconciled disputes before payday.
Cleaned duplicate accounts that had been splitting activity history.

Skills

Salesforce · Forecasting · Territories · Reporting · Data hygiene · Excel

Education

B.S. Business Analytics 2016

Prairie View College

Sales Operations Analyst

Peakline Commerce Kansas City, MO

Patient Experience Manager 2020 – Present

Patient experience manager who treats wait times, call backs, and complaint loops as operations work. Listens to patients and staff, then changes a process instead of posting a poster.

Experience

Riverbend Clinics · Tucson, AZ

Cut average call-back time from 19 hours to 6 by staffing a same-day message pod.
Redesigned check-in so median lobby wait fell from 21 minutes to 12.

Patient Services Supervisor 2016 – 2020

Sonora Family Health · Tucson, AZ

Trained front-desk teams on a de-escalation script that reduced security calls.
Audited after-visit summaries for plain language before they went out.

Skills

Patient experience · Service recovery · Staffing · Surveys · Process design · Training

Education

B.S. Health Administration 2016

Sonora Health Institute

Patient Experience Manager

Riverbend Clinics Tucson, AZ

Health Informatics Analyst 2019 – Present

Informatics analyst who makes EHR data usable for quality and operations. Prefers definitions clinicians recognize and extracts that do not break when a form changes.

Experience

Greenwood Medical Group · Milwaukee, WI

Built a diabetes registry that helped care managers close 220 overdue labs in a quarter.
Documented EHR field mappings so a form change no longer silently dropped a quality measure.

Clinical Reporting Specialist 2015 – 2019

Lakefront Health · Milwaukee, WI

Supported Meaningful Use reporting and kept an audit trail reviewers accepted.
Trained nurses on a dashboard they could filter without a ticket.

Skills

EHR data · SQL · Quality measures · Registries · Documentation · Training

Education

M.S. Health Informatics 2015

Great Lakes Institute

Health Informatics Analyst

Greenwood Medical Group Milwaukee, WI

Clinical Data Specialist 2021 – Present

Clinical data specialist who keeps trial databases clean enough to lock on time. Queries, visit windows, and a calm attitude when a site uploads the wrong file.

Experience

Whitecap Institute · San Diego, CA

Reduced open queries per subject from 6.4 to 2.1 ahead of a database lock.
Wrote edit checks that caught missing concomitant meds before monitoring visits.

Data Coordinator 2017 – 2021

Solstice Labs · San Diego, CA

Entered and verified source against eCRF for two Phase II studies.
Maintained a deviation log that QA could follow without a meeting.

Skills

EDC · Query management · GCP · Data cleaning · Training · Audit trails

Education

B.S. Biology 2017

Pacific Rim College

Clinical Data Specialist

Whitecap Institute San Diego, CA

Care Coordination Lead 2018 – Present

Care coordination lead who connects appointments, benefits, and follow-up so patients are not left holding three phone numbers. Builds simple trackers staff will actually update.

Experience

Nimbus Health Tech · Albuquerque, NM

Lowered no-show rates for specialist referrals from 28% to 17% with reminder and ride-check calls.
Built a warm-handoff checklist used across 5 clinics.

Care Coordinator 2014 – 2018

High Desert Clinics · Albuquerque, NM

Scheduled complex follow-ups and kept a call log that coverage staff could continue.
Explained benefits in plain language after patients left confused by an EOB.

Skills

Care coordination · Referrals · Benefits navigation · Coaching · Documentation · Community resources

Education

B.S. Public Health 2014

Rio Grande College

Care Coordination Lead

Nimbus Health Tech Albuquerque, NM

Academic Advisor 2019 – Present

Academic advisor who helps students pick a path they can finish. Degree audits, hold-clearing, and conversations that name tradeoffs instead of cheerleading.

Experience

Horizon Learning · Hartford, CT

Advised a caseload of 280 students and kept first-year persistence 6 points above the campus average.
Built a degree-map handout that cut “am I on track?” emails in half.

Advising Assistant 2016 – 2019

River College Center · Hartford, CT

Staffed drop-in hours and learned to read a transcript quickly.
Updated catalog notes when a required course changed numbers.

Skills

Advising · Degree audits · Outreach · FERPA · Workshops · Student information systems

Education

M.Ed. Higher Education 2016

Connecticut River College

Academic Advisor

Horizon Learning Hartford, CT

Learning Experience Designer 2021 – Present

Learning designer who builds courses people finish. Objectives, practice, and feedback loops instead of a slide pile uploaded to an LMS.

Experience

Brightpath Academy · Accra / Remote

Redesigned a certification course that raised completion from 38% to 61%.
Added scenario practice that cut support tickets about “what do I do next?” by 29%.

Curriculum Writer 2017 – 2021

Horizon Learning · Remote

Wrote modules with measurable objectives and answer keys instructors could trust.
Migrated content between LMS platforms without breaking progress data.

Skills

Instructional design · LMS · Assessment · Storyboarding · Accessibility · Facilitation

Education

M.A. Instructional Design 2017

Atlantic Learning Institute

Learning Experience Designer

Brightpath Academy Accra / Remote

Admissions Counselor 2020 – Present

Admissions counselor who explains a school honestly. Territory travel, application coaching, and follow-up that does not treat a student as a deposit.

Experience

Coral Terrace College · Savannah, GA

Managed a 6-state territory and exceeded yield targets two years in a row.
Built a checklist families actually used, reducing incomplete files by 22%.

Admissions Assistant 2018 – 2020

Lowcountry Prep · Savannah, GA

Processed applications and learned which missing items actually blocked a decision.
Staffed campus tours and captured questions that later became FAQ copy.

Skills

Recruiting · Territory management · CRM · Presenting · Application review · Family communication

Education

B.A. Communications 2018

Coral Terrace College

Admissions Counselor

Coral Terrace College Savannah, GA

School Operations Coordinator 2018 – Present

School operations coordinator who keeps calendars, coverage, and supplies from becoming emergencies. Quiet systems so teachers can teach.

Experience

Brightpath Academy · El Paso, TX

Built a substitute coverage board that filled 96% of absences before first period.
Moved supply requests to a weekly cycle that ended Friday afternoon scavenger hunts.

Office Coordinator 2014 – 2018

Desert View Schools · El Paso, TX

Managed visitor logs and a front office that parents could navigate.
Tracked field-trip packets so permission slips did not live in a coat pocket.

Skills

School operations · Scheduling · Vendor coordination · Testing logistics · Inventory · Front office

Education

B.S. Education Studies 2014

Rio Grande College

School Operations Coordinator

Brightpath Academy El Paso, TX

Supply Chain Analyst 2020 – Present

Supply chain analyst who connects forecast, inventory, and carriers. Prefers a planning file with owners over a heroic weekend at the warehouse.

Experience

Continuum Logistics · Louisville, KY

Cut stock-outs on A items from 8.4% to 3.1% by resetting reorder points with actual lead times.
Built a weekly exception list that planners used instead of scrolling 12,000 SKUs.

Inventory Analyst 2016 – 2020

Ohio River Goods · Louisville, KY

Reconciled cycle counts and found a location error that had been creating phantom demand.
Documented vendor lead times after a holiday miss.

Skills

Inventory · Forecasting · Excel · SQL · Vendor management · Freight

Education

B.S. Supply Chain Management 2016

Ohio River College

Supply Chain Analyst

Continuum Logistics Louisville, KY

Logistics Coordinator 2019 – Present

Logistics coordinator who keeps loads moving when a dock closes or a driver calls out. Track-and-trace, customer updates, and a calm radio voice.

Experience

Copperline Freight · Newark, NJ

Managed 40+ daily loads and kept on-time pickup above 94% through a construction season.
Built a delay-notice template customers said they finally understood.

Dispatch Assistant 2016 – 2019

Hudson Goods · Newark, NJ

Dispatched local runs and learned which consignees needed a 6 a.m. call.
Kept POD files complete enough that billing could invoice without a chase.

Skills

Dispatch · Track and trace · Customer updates · TMS · Appointments · Documentation

Education

A.S. Logistics 2016

Hudson College

Logistics Coordinator

Copperline Freight Newark, NJ

Procurement Specialist 2021 – Present

Procurement specialist who buys on purpose. Bid files, scorecards, and a vendor list that is shorter and better rather than endlessly long.

Experience

Oakridge Ledger · Des Moines, IA

Ran RFPs that reduced spend 11% on packaging without changing spec.
Introduced a quarterly vendor scorecard operations and finance both signed.

Buyer 2017 – 2021

Prairie Supply Co · Des Moines, IA

Issued POs and chased confirmations so production was not surprised.
Kept a contract calendar for renewals 90 days out.

Skills

Sourcing · RFPs · Contracts · Negotiation · ERP · Supplier management

Education

B.S. Business Administration 2017

Prairie View College

Procurement Specialist

Oakridge Ledger Des Moines, IA

Fulfillment Operations Lead 2018 – Present

Fulfillment lead who runs a floor that can absorb a sale without inventing a new process at 9 p.m. Labor plans, slotting, and a daily standup that names yesterday’s misses.

Experience

Peakline Commerce · Boise, ID

Raised same-day ship rate from 81% to 96% during peak by resetting cutoffs and labor.
Reslotted top 200 SKUs and cut pick travel time 17%.

Warehouse Supervisor 2013 – 2018

Snake River Fulfillment · Boise, ID

Supervised two shifts and learned to leave a floor better than you found it.
Owned cycle counts that finance trusted at month-end.

Skills

Warehouse ops · Labor planning · Slotting · Safety · WMS · Continuous improvement

Education

B.S. Operations Management 2013

Sawtooth College

Fulfillment Operations Lead

Peakline Commerce Boise, ID

HR Business Partner 2020 – Present

HR business partner who sits with managers on hiring, performance, and the awkward conversations they have been postponing. Policy as a tool, not a wall.

Experience

Fairharbor People · Toronto, ON

Supported 180 employees across 4 functions and cut time-to-fill from 52 to 37 days.
Coached 12 managers through performance plans that 9 employees successfully completed.

HR Generalist 2016 – 2020

Lakefront Co-op · Toronto, ON

Ran onboarding weeks that new hires said they could navigate without a buddy in the first two days.
Handled employee relations cases with documentation legal could reuse.

Skills

Employee relations · Coaching · Hiring · Policy · Workforce planning · Investigations

Education

M.H.R.M. 2016

Hudson College

HR Business Partner

Fairharbor People Toronto, ON

Compensation Analyst 2021 – Present

Compensation analyst who makes ranges defensible. Market data, internal equity, and a cycle calendar that finance and HR can both live with.

Experience

Sterlingbrook Capital · New York, NY

Rebuilt salary bands for 40 jobs using two survey sources and internal equity checks.
Ran a merit cycle for 500 employees with a model managers could not accidentally break.

HR Analyst 2017 – 2021

Grayline Cooperative · New York, NY

Maintained headcount files that reconciled to payroll.
Supported job architecture conversations with simple career-level examples.

Skills

Compensation · Job architecture · Excel · Market pricing · Merit cycles · Analytics

Education

B.S. Economics 2017

Liberty Bell College

Compensation Analyst

Sterlingbrook Capital New York, NY

Learning and Development Specialist 2019 – Present

L&D specialist who builds programs managers will send people to. Facilitation, measurement, and a catalog that is short on purpose.

Experience

Keystone Talent · Dakar / Remote

Launched a new-manager path completed by 46 people with a 4.6/5 usefulness score.
Retired 9 unused courses and replaced them with 3 that matched actual skill gaps.

Training Coordinator 2015 – 2019

Sahel Skills Lab · Remote

Scheduled facilitators and rooms so sessions started with materials, not apologies.
Translated a compliance module into plain language learners finished.

Skills

Facilitation · Curriculum · Needs analysis · LMS · Evaluation · Coaching

Education

M.A. Adult Education 2015

Atlantic Learning Institute

Learning and Development Specialist

Keystone Talent Dakar / Remote

Onboarding Specialist 2022 – Present

Onboarding specialist who gets a new customer to first value without a 40-email thread. Checklists, office hours, and a definition of done both sides sign.

Experience

Harborlight SaaS · Remote

Cut median time-to-first-value from 21 days to 12 with a tighter kickoff and fewer optional steps.
Wrote a go-live checklist that implementation and CS both used.

Implementation Coordinator 2019 – 2022

Alpine Helpdesk · Remote

Scheduled kickoffs and kept a RAID log that project managers could inherit.
Recorded setup guides so customers could rewind a step.

Skills

Onboarding · Project coordination · Training · Documentation · CSAT · Kickoffs

Education

B.A. Communications 2019

Riverton Institute of Technology

Onboarding Specialist

Harborlight SaaS Remote

Customer Education Manager 2020 – Present

Customer education manager who builds a help center people can finish a task from. Articles, in-app guides, and a feedback loop from tickets to docs.

Experience

Atlasline Software · Oslo / Remote

Cut “how do I” tickets 23% after rewriting the 15 most-viewed articles with screenshots that matched the UI.
Launched in-product tours that raised feature adoption 9 points on a dense settings page.

Support Writer 2016 – 2020

Fjordline Apps · Remote

Wrote knowledge-base articles from the top 50 ticket reasons.
Maintained screenshots so they did not describe a previous version.

Skills

Help center · In-app guidance · Technical writing · Information architecture · Analytics · Localization

Education

M.A. Technical Communication 2016

Oslo Harbor College

Customer Education Manager

Atlasline Software Oslo / Remote

Renewals Manager 2021 – Present

Renewals manager who starts the conversation early. Usage, health, and a commercial path that is not a surprise 10 days before term.

Experience

Nimbus Health Tech · Chicago, IL

Owned a .4M renewal book and delivered 97% gross retention.
Moved outreach to 120 days out, which cut last-week scrambles in half.

Customer Success Associate 2018 – 2021

Midland Software · Chicago, IL

Monitored health scores and learned which red flags were noise.
Ran QBR slides that customers marked up instead of ignoring.

Skills

Renewals · Forecasting · Health scores · Negotiation · QBRs · Salesforce

Education

B.S. Business Administration 2018

Lakeshore College

Renewals Manager

Nimbus Health Tech Chicago, IL

Compliance Analyst 2020 – Present

Compliance analyst who turns policy into checklists people can follow. Registers, attestations, and a calendar that does not rely on someone remembering a filing date.

Experience

Ironwood Legal Group · Washington, DC

Built a control calendar covering 34 recurring filings with owners and evidence links.
Ran a vendor questionnaire refresh that retired 12 stale assessments.

Compliance Coordinator 2016 – 2020

Capitol Policy Desk · Washington, DC

Tracked lobbying and gift logs so a quarterly report was not a scavenger hunt.
Drafted plain-language summaries of new rules for non-lawyers.

Skills

Compliance · Audits · Policy writing · Vendor risk · Registers · Training

Education

B.A. Political Science 2016

Potomac College

Compliance Analyst

Ironwood Legal Group Washington, DC

Privacy Counsel 2022 – Present

Privacy counsel who helps product ship without collecting everything “just in case.” DPIAs, vendor terms, and advice that names a practical path, not only a risk.

Experience

Redcedar Security · Remote

Reviewed 20 product features a year and blocked 3 that had no lawful basis worth the lift.
Rewrote a cookie and analytics notice so engineering could implement it without a second legal pass.

Associate Attorney 2018 – 2022

Lantern Bay Holdings · Remote

Supported commercial contracts and learned to keep a redline that business could read.
Trained sales on when a security questionnaire needed counsel.

Skills

Privacy · Contracts · DPIAs · Vendor terms · Training · Product counseling

Education

J.D. 2018

Chesapeake College of Law

Privacy Counsel

Redcedar Security Remote

Paralegal 2019 – Present

Paralegal who keeps a matter file complete enough that an attorney can pick it up cold. Deadlines, exhibits, and a calm check of the court portal.

Experience

Ironwood Legal Group · Philadelphia, PA

Managed calendaring for 70 active matters with zero missed filing dates in 24 months.
Built exhibit indexes that trial teams reused instead of rebuilding the night before.

Legal Assistant 2015 – 2019

Liberty Bell Counsel · Philadelphia, PA

Prepared binders and learned that a missing stamp wastes more time than a missing staple.
Tracked outside-counsel invoices against budgets.

Skills

Litigation support · Calendaring · E-filing · Document review · Exhibits · Confidentiality

Education

B.A. Legal Studies 2015

Liberty Bell College

Paralegal

Ironwood Legal Group Philadelphia, PA

Program Manager 2021 – Present

Program manager who keeps related projects from colliding. Shared milestones, dependency reviews, and status that executives can read in two minutes.

Experience

Wayline Projects · Portland, OR

Ran a 5-workstream program that launched on the committed quarter after a mid-year scope cut.
Introduced a dependency board that caught 9 collisions before they became fire drills.

Project Manager 2016 – 2021

Fieldstone Digital · Portland, OR

Delivered website and integration projects with vendors who needed a single owner.
Kept RAID logs that new PMs could inherit.

Skills

Program management · RAID · Stakeholder comms · Roadmaps · Facilitation · Vendor management

Education

M.S. Project Management 2016

Willamette Arts College

Program Manager

Wayline Projects Portland, OR

Implementation Manager 2019 – Present

Implementation manager who lands software in a real workplace. Data migration, training, and a go-live weekend that is planned rather than hoped.

Experience

Coral Bay Solutions · Miami, FL

Led 14 customer go-lives with a median 5-week cycle and one rollback.
Wrote a migration checklist that caught mapping errors before mock cutover.

Implementation Specialist 2015 – 2019

Gulfstream Apps · Miami, FL

Configured workflows and learned which defaults customers always change.
Sat hypercare weeks and documented the real issues for product.

Skills

Implementations · Data migration · Training · Cutover · Customer communication · Hypercare

Education

B.S. Information Systems 2015

Gulfstream College

Implementation Manager

Coral Bay Solutions Miami, FL

PMO Analyst 2022 – Present

PMO analyst who makes a portfolio visible. Intake scoring, resource views, and a monthly pack that does not require a decoder ring.

Experience

Lantern Bay Holdings · Dublin / Remote

Stood up a portfolio dashboard covering 22 projects with RAG that matched what PMs believed.
Designed an intake score so “urgent” requests had to name value and effort.

Project Coordinator 2018 – 2022

Liffey Digital · Remote

Scheduled workshops and kept action logs that owners actually closed.
Maintained a shared drive structure so artifacts were findable after a PM left.

Skills

PMO · Reporting · Intake · Resource views · Governance · Documentation

Education

B.B.S. Management 2018

Liffey College

PMO Analyst

Lantern Bay Holdings Dublin / Remote

Tax Associate 2021 – Present

Tax associate who keeps workpapers that a reviewer can follow. Returns, notices, and a calendar that starts before the client’s shoebox arrives.

Experience

Westferry Audit · Houston, TX

Prepared 90+ business and individual returns with a first-pass review note rate under 8%.
Built a notice tracker so state letters did not sit in a shared inbox.

Tax Intern 2020 – 2021

Bayou Ledger · Houston, TX

Organized client source documents into a checklist staff still use.
Learned to ask for missing K-1s in February, not April.

Skills

Tax preparation · Workpapers · Notices · Research · Excel · Client communication

Education

M.S. Taxation 2020

Bayou City University

Tax Associate

Westferry Audit Houston, TX

Accounts Payable Specialist 2018 – Present

AP specialist who pays the right vendor the right amount on purpose. Three-way match, duplicate detection, and a vendor file that is not a junk drawer.

Experience

Oakridge Ledger · Omaha, NE

Processed 1,200 invoices a month with duplicate payments under 0.2%.
Introduced a vendor-change callback that stopped two fraud attempts.

AP Clerk 2015 – 2018

Plains Commerce · Omaha, NE

Entered invoices and learned which coding errors always came back from accounting.
Reconciled statements so unmatched items did not age quietly.

Skills

Accounts payable · Three-way match · ERP · Fraud controls · Vendor files · Excel

Education

A.S. Accounting 2015

Platte College

Accounts Payable Specialist

Oakridge Ledger Omaha, NE

Audit Associate 2020 – Present

Audit associate who samples, documents, and asks the extra question when a tie-out almost works. Busy-season stamina without sloppy tick marks.

Experience

Westferry Audit · Minneapolis, MN

Owned cash, revenue, and AP sections on 8 engagements with review notes that shrank each year.
Built a sampling workbook that seniors reused instead of rebuilding from a prior year.

Audit Intern 2019 – 2020

Northfield Ledger · Minneapolis, MN

Pulled support and learned to label a PDF so a reviewer did not hunt.
Observed inventory counts and wrote what “looks fine” is not enough.

Skills

External audit · Sampling · Workpapers · GAAP · Excel · Client requests

Education

B.S. Accounting 2019

Lakeshore College

Audit Associate

Westferry Audit Minneapolis, MN

Guest Experience Manager 2020 – Present

Guest experience manager who treats reviews as operations data. Arrivals, recoveries, and a pre-shift that names tonight’s VIPs and maintenance holds.

Experience

Silverpine Inns · Asheville, NC

Raised post-stay scores from 8.4 to 9.1 by fixing the three complaints that appeared every week.
Built a recovery toolkit so a missed reservation became a save, not a social post.

Front Desk Supervisor 2016 – 2020

Blue Ridge Lodging · Asheville, NC

Ran a desk that could check in a full house without losing a key packet.
Trained night audit on a close that accounting did not have to redo.

Skills

Guest recovery · Front office · Reviews · Training · PMS · Pre-shift huddles

Education

B.S. Hospitality Management 2016

Blue Ridge College

Guest Experience Manager

Silverpine Inns Asheville, NC

Events Coordinator 2021 – Present

Events coordinator who keeps a banquet from becoming a series of surprises. BEOs, vendor timing, and a floor plan guests can actually walk.

Experience

Copper Spoon Kitchen · Charleston, SC

Ran 70 events a year with a change-order log that kitchen and AV both trusted.
Introduced a 48-hour BEO freeze that cut day-of menu confusion.

Banquet Captain 2017 – 2021

Harborlight Catering · Charleston, SC

Led banquet teams through plated and buffet services without losing timing.
Learned to walk a room for outlets, staging, and the one column everyone forgets.

Skills

Event planning · BEOs · Vendor coordination · Floor plans · Client communication · Banquets

Education

B.A. Event Management 2017

Lowcountry College

Events Coordinator

Copper Spoon Kitchen Charleston, SC

Front Office Supervisor 2018 – Present

Front office supervisor who keeps a desk accurate and kind under a full house. Inventory, billing, and a team that knows what to do when the PMS slows down.

Experience

Silverpine Inns · Fort Worth, TX

Held folio accuracy such that night audit corrections dropped 35%.
Cross-trained four agents on groups so a bus arrival did not freeze the lobby.

Guest Service Agent 2015 – 2018

Prairie Inn Group · Fort Worth, TX

Checked guests in and learned to explain incidental holds without an argument.
Balanced cash drawers that matched at the end of shift.

Skills

PMS · Cash handling · Training · Group arrivals · Billing · Service recovery

Education

A.S. Hospitality 2015

Trinity Fork College

Front Office Supervisor

Silverpine Inns Fort Worth, TX

Social Media Manager 2020 – Present

Social media manager who plans a calendar and still has room for a timely post. Captions, community replies, and a report that names what not to repeat.

Experience

Tidepress Studio · Los Angeles, CA

Grew a brand channel 62% in 12 months without buying followers.
Built a reply playbook that cut average response time from 11 hours to 2.

Social Coordinator 2017 – 2020

Pacific Shelf Co-op · Los Angeles, CA

Scheduled posts and learned that a good photo does not save a vague caption.
Monitored comments so a complaint did not sit overnight.

Skills

Social strategy · Copy · Community · Analytics · Creative briefs · Crisis replies

Education

B.A. Media Studies 2017

Coral Terrace College

Social Media Manager

Tidepress Studio Los Angeles, CA

Podcast Producer 2021 – Present

Podcast producer who gets a show out the door on a calendar. Booking, edits, show notes, and a host who is not still looking for the guest’s bio at record time.

Experience

Beaconline Communications · Brooklyn, NY

Produced 42 episodes on a weekly cadence with one missed publish date.
Cut average edit time 30% with a template session and a consistent track layout.

Audio Assistant 2018 – 2021

Harborline Journal · Brooklyn, NY

Logged tape and learned to mark the usable 12 minutes in a 50-minute interview.
Coordinated remote guests and backups when a connection failed.

Skills

Audio editing · Booking · Show notes · Interviewing · Publishing · Project calendars

Education

B.A. Journalism 2018

Hudson College

Podcast Producer

Beaconline Communications Brooklyn, NY

Video Producer 2019 – Present

Video producer who plans a shoot so edit is not a rescue mission. Shot lists, releases, and a delivery spec marketing can publish without a re-export.

Experience

Fieldnote Media · Austin, TX

Delivered a 12-film product series on a 10-week calendar with two-person crews.
Created a shot-list template that cut reshoots by half.

Videographer 2015 – 2019

Hill Country Stories · Austin, TX

Shot and edited local stories under 48-hour turnarounds.
Learned to ask for releases before packing the van.

Skills

Producing · Shot listing · Editing · Color · Releases · Delivery specs

Education

B.F.A. Film 2015

Westbridge University

Video Producer

Fieldnote Media Austin, TX

GRC Analyst 2021 – Present

GRC analyst who keeps evidence close to the control. Questionnaires, access reviews, and a system of record that is not a zip file named final_v7.

Experience

Nightwatch Defense · Arlington, VA

Mapped 80 controls to owners and evidence links used in a SOC 2 refresh.
Cut questionnaire turnaround from 12 days to 4 with a reusable answer library.

Security Coordinator 2017 – 2021

Potomac Policy Desk · Arlington, VA

Collected screenshots and tickets so an auditor did not wait on Slack.
Tracked policy acknowledgements for a 200-person company.

Skills

GRC · SOC 2 · Access reviews · Policy · Questionnaires · Jira

Education

B.S. Information Systems 2017

Potomac College

GRC Analyst

Nightwatch Defense Arlington, VA

Application Security Engineer 2020 – Present

AppSec engineer who reviews code with product deadlines in mind. Threat models, dependency alerts, and a path to fix that is not “rewrite the service.”

Experience

Redcedar Security · Austin, TX

Added SAST to pull requests and worked with teams to cut high findings 55% in two quarters.
Threat-modeled a payments flow and removed a stored-credential shortcut before launch.

Software Engineer 2016 – 2020

Northpeak Systems · Austin, TX

Shipped backend features and learned how a “temporary” debug route survives.
Fixed injection bugs in an internal admin tool.

Skills

AppSec · Threat modeling · SAST · Code review · OWASP · Python

Education

B.S. Computer Science 2016

Westbridge University

Application Security Engineer

Redcedar Security Austin, TX

Identity Engineer 2022 – Present

Identity engineer who makes login and access boring in the best way. SSO, lifecycle, and reviews that match how people actually change roles.

Experience

Latchkey Data · Denver, CO

Rolled out SSO for 18 apps and retired shared passwords on 5 of them.
Automated joiner-mover-leaver so access followed HR events the same day.

Systems Administrator 2017 – 2022

Front Range Clinics · Denver, CO

Managed directories and learned that an unused account is still an account.
Documented VPN access so contractors were not copied from a personal checklist.

Skills

IAM · SSO · Directories · Provisioning · Least privilege · Okta

Education

B.S. Network Engineering 2017

Front Range College

Identity Engineer

Latchkey Data Denver, CO

Policy Analyst 2019 – Present

Policy analyst who writes briefs a staffer can finish on a train. Data, caveats, and a recommendation that names who would have to do the work.

Experience

Capitol Policy Desk · Washington, DC

Published 11 briefs used in two hearing packets, with methods appendices staff did not have to invent.
Built a tracker of 60 bills so weekly notes stayed factual.

Research Assistant 2016 – 2019

Potomac College · Washington, DC

Coded interview notes and learned to keep a quote attached to consent.
Cleaned administrative data for a housing study.

Skills

Policy writing · Qualitative research · Data cleaning · Briefings · Citations · Stakeholder maps

Education

M.P.P. 2016

Potomac College

Policy Analyst

Capitol Policy Desk Washington, DC

Clinical Research Coordinator 2020 – Present

Clinical research coordinator who keeps a protocol and a calendar aligned. Screening, visits, and a regulatory binder that a monitor can open without a tour.

Experience

Whitecap Institute · Boston, MA

Coordinated 3 interventional studies and kept visit windows 94% in protocol.
Screened 180 participants with a log that matched the IRB-approved script.

Research Assistant 2017 – 2020

Harborview University · Boston, MA

Consented participants and learned to pause when someone was unsure.
Entered source into EDC the same day as the visit.

Skills

GCP · IRB · Recruitment · EDC · Source documents · Monitoring visits

Education

B.S. Neuroscience 2017

Harborview University

Clinical Research Coordinator

Whitecap Institute Boston, MA

Market Research Analyst 2021 – Present

Market research analyst who designs questions that do not lead the witness. Surveys, qual, and a readout that tells a product team what to stop doing.

Experience

Meridian Insights · Dallas, TX

Fielded a pricing study that changed a planned bundle before it shipped.
Cut survey length from 18 minutes to 9 while keeping the two decisions the study existed for.

Survey Associate 2018 – 2021

Prairie Survey Group · Dallas, TX

Programmed surveys and learned that a bad scale wastes 400 respondents.
Moderated interviews with a guide that still left room for surprise.

Skills

Survey design · Qual interviews · Analysis · Storytelling · Sampling · Research ops

Education

B.S. Marketing 2018

Trinity Fork College

Market Research Analyst

Meridian Insights Dallas, TX

Board Administrator 2020 – Present

Board administrator who gets a packet out that directors can actually read. Calendars, minutes, and a portal that is not a scavenger hunt the night before.

Experience

Marlowe & Kind · Boston, MA

Ran 6 full-board and 14 committee meetings a year with packets sent 5 days prior.
Rebuilt a portal taxonomy so directors stopped emailing for last year’s minutes.

Executive Coordinator 2016 – 2020

Harborview Advisory · Boston, MA

Supported a managing partner calendar and travel that did not collide with filings.
Learned to keep a decision log when a meeting ran long.

Skills

Board support · Minutes · Calendaring · Confidentiality · Portals · Writing

Education

B.A. Political Science 2016

Harborview University

Board Administrator

Marlowe & Kind Boston, MA

Facilities Coordinator 2019 – Present

Facilities coordinator who keeps a building usable. Tickets, vendors, and a preventive list that is not only a reaction to a leak.

Experience

Grayline Cooperative · Newark, NJ

Closed 92% of facilities tickets within the published SLA for two consecutive years.
Moved HVAC filters and fire checks onto a calendar instead of memory.

Office Coordinator 2015 – 2019

Hudson Goods · Newark, NJ

Owned supplies, badges, and a visitor log for a 90-person floor.
Coordinated moves so desks and docks showed up the same week.

Skills

Facilities · Vendors · Work orders · Safety checks · Moves · Budgets

Education

B.S. Facilities Management 2015

Hudson College

Facilities Coordinator

Grayline Cooperative Newark, NJ

Records Coordinator 2018 – Present

Records coordinator who makes retention a calendar, not a closet. Intake, indexing, and legal holds that do not depend on one person’s memory.

Experience

Lantern Bay Holdings · Richmond, VA

Indexed 14,000 files and cut retrieval time from a day to under 20 minutes.
Implemented a hold process legal used during two matters without a missed box.

File Clerk 2014 – 2018

James River Capital · Richmond, VA

Filed paper and learned that a wrong box number costs more than a slow scan.
Tracked offsite cartons so a recall was not a mystery.

Skills

Records management · Indexing · Legal holds · Confidentiality · Inventory · Retention

Education

B.A. History 2014

Chesapeake College

Records Coordinator

Lantern Bay Holdings Richmond, VA

Site Reliability Engineer 2021 – Present

SRE who keeps customer-facing systems calm under load. Prefers clear SLOs, boring releases, and postmortems that change the next week of work.

Experience

Lumenridge Cloud · Seattle, WA

Raised checkout availability from 99.90% to 99.97% by fixing a retry storm in the payments path.
Built a capacity dashboard that predicted weekend traffic spikes two days early.

Platform Engineer 2018 – 2021

Harborbyte · Remote

Migrated 40 services onto a shared observability stack without a customer-visible outage.

Skills

SRE · Kubernetes · Prometheus · Terraform · Incident response · Go

Education

B.S. Computer Engineering 2018

Cascade Polytechnic

Site Reliability Engineer

Lumenridge Cloud Seattle, WA

Android Engineer 2020 – Present

Android engineer focused on smooth offline-first apps. Cares about cold start time, battery, and crash-free sessions.

Experience

Maple Pixel · Denver, CO

Cut cold start by 28% after profiling startup receivers and image decode work.
Shipped an offline sync queue that recovered gracefully after flaky subway networks.

Mobile Developer 2017 – 2020

Fieldnote Apps · Boulder, CO

Delivered a field inspection app used by 900 technicians on rugged devices.

Skills

Kotlin · Jetpack · Room · Coroutines · Play Console · Espresso

Education

Front Range University

Android Engineer

Maple Pixel Denver, CO

Cloud Engineer 2021 – Present

Cloud engineer who turns messy accounts into repeatable landing zones. Comfortable with cost, identity, and networking tradeoffs.

Experience

Nimbus Forge · Chicago, IL

Standardized three account templates that cut new-environment setup from two weeks to two days.
Saved $18k/month by rightsizing idle GPU instances and stale snapshots.

Systems Engineer 2018 – 2021

Lakeview Hosting · Chicago, IL

Automated patch windows for 120 VMs with zero weekend surprise outages.

Skills

AWS · Azure · Terraform · IAM · Networking · Cost control

Education

B.S. Information Systems 2018

Midwest Technical College

Cloud Engineer

Nimbus Forge Chicago, IL

Solutions Architect 2019 – Present

Solutions architect who translates messy requirements into systems that sales and engineering can both defend.

Experience

Brightline Integration · Atlanta, GA

Led discovery for 22 enterprise deals and produced reference architectures customers reused.
Cut proof-of-concept time from six weeks to three with a reusable sandbox kit.

Senior Software Engineer 2015 – 2019

Southgrid Softworks · Atlanta, GA

Owned API design for a logistics partner portal handling 50k daily calls.

Skills

System design · APIs · AWS · Integration patterns · Workshops · RFPs

Education

M.S. Software Engineering 2015

Peach State University

Solutions Architect

Brightline Integration Atlanta, GA

Database Administrator 2020 – Present

DBA who treats backups and indexes as product reliability work. Prefers boring restores that actually work.

Experience

Ironleaf Data · Portland, OR

Recovered a corrupted replica in 11 minutes using a rehearsed restore drill.
Reduced p95 query time on the orders report from 14s to 1.8s with index redesign.

Junior DBA 2017 – 2020

Cascade Reports · Salem, OR

Documented failover steps used by three on-call rotations.

Skills

PostgreSQL · MySQL · Replication · Indexing · Backup/restore · Performance

Education

Willamette Tech

Database Administrator

Ironleaf Data Portland, OR

IT Support Specialist 2021 – Present

IT support specialist who closes tickets with clear notes and fewer repeat visits. Calm under busy Monday mornings.

Experience

Cleardesk Services · Minneapolis, MN

Dropped first-response time from 4 hours to 55 minutes during peak onboarding weeks.
Built a self-serve password kit that deflected 30% of identity tickets.

Help Desk Associate 2019 – 2021

Northloop Offices · St. Paul, MN

Imaged and shipped 200 laptops for a hybrid work rollout.

Skills

Active Directory · Okta · MacOS · Windows · Ticketing · Documentation

Education

A.S. Information Technology 2019

Twin Cities Community College

IT Support Specialist

Cleardesk Services Minneapolis, MN

Frontend Engineer 2021 – Present

Frontend engineer who ships accessible interfaces without sacrificing speed. Treats design tokens as contracts.

Experience

Papertrail Studio · Toronto, ON

Improved Lighthouse accessibility score from 78 to 96 on the customer portal.
Cut bundle size 22% by splitting rarely used admin routes.

UI Engineer 2018 – 2021

Northwind Web · Remote

Rebuilt a legacy form wizard that reduced abandonment by 12%.

Skills

TypeScript · React · CSS · Accessibility · Vite · Testing Library

Education

B.Des. Interactive Design 2018

Ontario College of Art & Design

Frontend Engineer

Papertrail Studio Toronto, ON

Backend Engineer 2020 – Present

Backend engineer focused on clear domain boundaries and tests that catch real regressions.

Experience

Ledgerpine · Remote

Designed an idempotent payout API that survived double-submit retries cleanly.
Reduced flaky test suite from 9% to under 1% with better fixtures.

Software Engineer 2017 – 2020

Riverbank Soft · Cairo / Remote

Built notification workers that processed 500k messages a day.

Skills

PHP · Laravel · PostgreSQL · Redis · Queues · PHPUnit

Education

Nile Technical University

Backend Engineer

Ledgerpine Remote

PPC Specialist 2021 – Present

PPC specialist who treats waste as the enemy. Obsessed with clean tracking, search term hygiene, and landing-page truth.

Experience

Northbeam Media · Austin, TX

Lowered blended CPA 19% while holding lead volume flat across three brands.
Rebuilt conversion tracking after a tag audit found 14% unattributed form fills.

Digital Marketing Associate 2018 – 2021

Hilltop Agency · Austin, TX

Managed a $40k/month Google Ads account for a regional healthcare client.

Skills

Google Ads · Meta Ads · GA4 · Conversion tracking · A/B tests · Excel

Education

B.A. Marketing 2018

Lone Star State University

PPC Specialist

Northbeam Media Austin, TX

Email Marketing Manager 2020 – Present

Email marketing manager who writes for humans and measures like an operator. Prefers clean lists over vanity sends.

Experience

Harbor Mailworks · Boston, MA

Raised lifecycle revenue 24% with a win-back series that actually respected preferences.
Cut complaint rate in half by tightening acquisition sources and sunsetting stale segments.

CRM Specialist 2017 – 2020

Beacon Retail · Providence, RI

Migrated 1.2M contacts with zero accidental broadcast to suppressed users.

Skills

Klaviyo · Braze · Segmentation · Copywriting · Deliverability · Experimentation

Education

B.S. Communications 2017

New England University

Email Marketing Manager

Harbor Mailworks Boston, MA

Public Relations Manager 2019 – Present

PR manager who earns coverage with useful stories, not spray-and-pray pitches.

Experience

Clearvoice Collective · Los Angeles, CA

Secured 38 tier-one placements for a product launch without paying for sponsored posts.
Built a reporter briefing kit that cut interview prep time for executives by half.

Communications Associate 2016 – 2019

Westline Stories · Los Angeles, CA

Drafted bylines and media lists for five consumer brands.

Skills

Media relations · Crisis comms · Writing · Messaging · Press kits · Briefings

Education

B.A. Journalism 2016

Pacific Media College

Public Relations Manager

Clearvoice Collective Los Angeles, CA

Copywriter 2021 – Present

Copywriter who finds the sharpest sentence for the page and the channel. Comfortable with briefs, not vibes-only drafts.

Experience

Wordlane Studio · Remote

Rewrote a pricing page that lifted trial starts 14% in a four-week test.
Created a voice guide used by six freelancers without sounding identical.

Content Associate 2018 – 2021

Ink & Arrow · Chicago, IL

Produced weekly newsletter drafts with consistent open rates above 38%.

Skills

Copywriting · Editing · Brand voice · Landing pages · SEO writing · A/B tests

Education

B.A. English 2018

Midwest Liberal Arts College

Copywriter

Wordlane Studio Remote

Events Marketing Manager 2020 – Present

Events marketer who designs gatherings people remember and pipelines that finance can track.

Experience

Summit Harbor · Chicago, IL

Grew a regional roadshow from 4 stops to 11 while holding cost per qualified lead flat.
Introduced badge scanning that attributed $1.1M pipeline to in-person conversations.

Field Marketing Coordinator 2017 – 2020

Lakeview Expo Co · Milwaukee, WI

Coordinated booth logistics for 18 trade shows with zero missed shipments.

Skills

Event ops · Sponsorships · CRM · Budgeting · Vendor management · Demand gen

Education

B.S. Marketing 2017

Great Lakes University

Events Marketing Manager

Summit Harbor Chicago, IL

Affiliate Marketing Manager 2021 – Present

Affiliate manager who builds partner programs with clean rules, fair payouts, and fraud resistance.

Experience

Relay Partners · New York, NY

Scaled partner-driven revenue 41% year over year with tighter creative and payout tiers.
Blocked a coupon abuse ring that was inflating 8% of attributed orders.

Partnerships Associate 2018 – 2021

Eastline Commerce · Jersey City, NJ

Recruited 60 content partners into a fledgling referral program.

Skills

Affiliate platforms · Partner ops · Fraud checks · Negotiation · Reporting · Creative briefs

Education

B.B.A. Marketing 2018

Hudson Business School

Affiliate Marketing Manager

Relay Partners New York, NY

Data Engineer 2021 – Present

Data engineer who ships trustworthy pipelines. Prefers clear contracts, tested transforms, and alerts that wake the right person.

Experience

Pipeline Commons · San Francisco, CA

Rebuilt the nightly warehouse load, cutting failures from 12% to under 1%.
Introduced data contracts that blocked breaking schema changes in CI.

Analytics Engineer 2018 – 2021

Bay Metrics · Oakland, CA

Modeled 30 core tables used by finance and growth teams.

Skills

SQL · dbt · Airflow · Snowflake · Python · Data quality

Education

M.S. Data Engineering 2018

Bay Technical Institute

Data Engineer

Pipeline Commons San Francisco, CA

Statistician 2019 – Present

Statistician who designs studies that answer the question leadership actually asked.

Experience

Evidence Lab · Durham, NC

Designed A/B analyses that prevented two false-positive launches in one quarter.
Wrote a power analysis checklist now required before any paid experiment.

Research Analyst 2016 – 2019

Triangle Insights · Raleigh, NC

Supported survey design for five product research studies.

Skills

R · Python · Experiment design · Bayes/frequentist · Surveys · Communication

Education

M.S. Statistics 2016

Carolina Research University

Statistician

Evidence Lab Durham, NC

Data Scientist 2020 – Present

Data scientist who ships models that operators can trust and debug.

Experience

Signalgrove AI · Remote

Launched a churn model that improved save-offer targeting and lifted retained ARR 6%.
Built feature stores with clear ownership so training and serving stayed aligned.

ML Analyst 2017 – 2020

Indigo Forecast · Pune / Remote

Prototyped demand forecasts for 120 retail SKUs.

Skills

Python · scikit-learn · SQL · Feature stores · Monitoring · Stakeholder storytelling

Education

M.S. Applied Mathematics 2017

Deccan Institute of Science

Data Scientist

Signalgrove AI Remote

BI Developer 2021 – Present

BI developer who builds dashboards people open on Monday without asking for a CSV export.

Experience

Northstar BI · Dallas, TX

Retired 17 conflicting sales dashboards into one certified source.
Cut ad-hoc report tickets 35% by publishing self-serve certified datasets.

Reporting Analyst 2018 – 2021

Prairie Analytics · Fort Worth, TX

Automated month-end packs that previously took three analyst days.

Skills

Looker · Tableau · SQL · Semantic models · RLS · Documentation

Education

B.S. Business Analytics 2018

Texas Plains University

Business Intelligence Developer

Northstar BI Dallas, TX

Graphic Designer 2020 – Present

Graphic designer who makes brands feel intentional across print and digital without drowning in decoration.

Experience

Studio Cobalt · Brooklyn, NY

Redesigned a product packaging system used across 40 SKUs with consistent hierarchy.
Built a collateral kit that cut freelance revision rounds from 5 to 2 on average.

Junior Designer 2017 – 2020

East River Press · New York, NY

Produced event posters and digital ads for arts nonprofits.

Skills

Figma · Illustrator · InDesign · Brand systems · Typography · Production

Education

B.F.A. Graphic Design 2017

Hudson Arts College

Graphic Designer

Studio Cobalt Brooklyn, NY

Motion Designer 2021 – Present

Motion designer who clarifies product stories in a few seconds of movement.

Experience

Frame & Pulse · Los Angeles, CA

Created onboarding micro-animations that reduced help-center hits on a key flow by 18%.
Shipped a motion token set so engineers reused easing without reinventing it.

Animator 2018 – 2021

Sunset Storyboard · Los Angeles, CA

Animated explainer shorts for three SaaS launches.

Skills

After Effects · Figma · Lottie · Storyboarding · Editing · Brand motion

Education

B.A. Digital Media 2018

California Creative Institute

Motion Designer

Frame & Pulse Los Angeles, CA

Service Designer 2019 – Present

Service designer who maps the whole journey, including the messy handoffs between teams.

Experience

Pathway Studio · Remote

Mapped a claims journey that uncovered three dead ends support already knew about.
Facilitated workshops that produced a shared backlog across product, ops, and support.

UX Designer 2016 – 2019

Civic Flow · Washington, DC

Redesigned appointment booking for a regional clinic network.

Skills

Journey mapping · Workshops · Research synthesis · Prototyping · Facilitation · Figma

Education

M.Des. Service Design 2016

Atlantic Design School

Service Designer

Pathway Studio Remote

UI Designer 2021 – Present

UI designer who sweats spacing, states, and empty screens so engineers ship fewer surprises.

Experience

Interface Grove · Austin, TX

Documented 120 component states that cut design QA bugs by a third.
Designed a dark theme without breaking contrast on charts and badges.

Visual Designer 2018 – 2021

Hill Country Digital · Austin, TX

Produced marketing site designs for eight B2B launches.

Skills

Figma · Design systems · Prototyping · Accessibility · Visual design · Handoff

Education

B.F.A. Interaction Design 2018

Texas Design Conservatory

UI Designer

Interface Grove Austin, TX

Risk Analyst 2020 – Present

Risk analyst who connects model output to decisions operators can act on the same day.

Experience

Cedar Risk Desk · Charlotte, NC

Tightened underwriting flags that reduced early delinquency 9% without killing approvals.
Built a weekly risk pack that replaced three conflicting slide decks.

Credit Analyst 2017 – 2020

Piedmont Lending · Raleigh, NC

Reviewed middle-market credit memos for a $200M portfolio.

Skills

Credit risk · Excel · SQL · Stress testing · Reporting · Stakeholder briefs

Education

M.S. Finance 2017

Carolina Business School

Risk Analyst

Cedar Risk Desk Charlotte, NC

Controller 2019 – Present

Controller who closes books on time and leaves an audit trail people can follow without panic.

Experience

Brightfield Brands · Nashville, TN

Shortened month-end close from 12 business days to 6 with clearer ownership.
Implemented a control checklist that eliminated repeat audit findings.

Senior Accountant 2015 – 2019

Music City Ledger · Nashville, TN

Owned revenue recognition for a multi-entity retail group.

Skills

GAAP · Month-end close · NetSuite · Internal controls · Team leadership · Audit support

Education

B.S. Accounting 2015

Tennessee State University

Controller

Brightfield Brands Nashville, TN

Portfolio Analyst 2021 – Present

Portfolio analyst who turns noisy market weeks into clear client-ready narratives.

Experience

Horizon Wealth Desk · New York, NY

Automated drift reports that advisors previously built by hand each Friday.
Supported rebalancing for 180 households with documented rationale.

Investment Operations Associate 2018 – 2021

Metro Custody · New York, NY

Reconciled daily trades across three custodians with near-zero breaks.

Skills

Portfolio analytics · Bloomberg · Excel · Performance reporting · Compliance awareness · Writing

Education

B.S. Finance 2018

Manhattan College of Business

Portfolio Analyst

Horizon Wealth Desk New York, NY

FP&A Manager 2020 – Present

FP&A manager who connects forecasts to decisions, not just prettier spreadsheets.

Experience

Orbit Consumer Co · Remote

Built a rolling forecast that finance and GMs actually updated every month.
Cut variance surprises by introducing driver-based models for marketing spend.

Financial Analyst 2016 – 2020

Coastline Holdings · Miami, FL

Supported annual planning for five business units.

Skills

FP&A · Forecasting · Excel/Sheets · Storytelling · Partnering with GMs · Board packs

Education

MBA 2016

Gulf Coast Business School

FP&A Manager

Orbit Consumer Co Remote

Associate Product Manager 2022 – Present

APM who learns fast, writes crisp specs, and stays close to customer evidence.

Experience

Launchpad Soft · San Jose, CA

Owned onboarding checklist improvements that raised day-7 activation 11%.
Ran 18 customer interviews and turned them into a ranked problem backlog.

Product Analyst Intern 2021 – 2022

Bay Product Lab · San Jose, CA

Analyzed funnel drop-offs and proposed three high-confidence fixes.

Skills

Roadmapping · User interviews · SQL basics · Experimentation · Writing · Jira

Education

B.S. Business & CS 2021

Silicon Valley University

Associate Product Manager

Launchpad Soft San Jose, CA

Platform Product Manager 2019 – Present

Platform PM who makes internal platforms something product teams choose, not endure.

Experience

Coreline Systems · Remote

Grew internal platform adoption from 4 teams to 19 with better docs and SLAs.
Defined a self-serve onboarding path that cut ticket load 27%.

Technical Product Manager 2016 – 2019

Andes Softworks · Bogotá / Remote

Shipped developer portal improvements used by 80 external integrators.

Skills

Platform strategy · Developer experience · Roadmaps · SLAs · Stakeholder management · APIs

Education

M.S. Information Systems 2016

Andes Technical University

Platform Product Manager

Coreline Systems Remote

Product Marketing Manager 2020 – Present

PMM who bridges product truth and GTM clarity. Writes narratives sales can say out loud.

Experience

Whisperleaf SaaS · Denver, CO

Launched positioning that improved win rate 8 points in a competitive segment.
Built battle cards used in 90% of late-stage deals according to CRM tags.

Content Strategist 2017 – 2020

Mountain Messaging · Boulder, CO

Owned website messaging for three B2B product lines.

Skills

Positioning · Enablement · Competitive intel · Launch planning · Writing · Sales partnership

Education

B.A. Communications 2017

Rocky Mountain College

Product Marketing Manager

Whisperleaf SaaS Denver, CO

Business Development Representative 2022 – Present

BDR who books meetings worth showing up for. Qualifies hard and writes notes AEs trust.

Experience

Pipeline Peak · Chicago, IL

Booked 38 qualified meetings per quarter while keeping show rate above 70%.
Built a research checklist that improved first-call relevance scores from managers.

Sales Development Intern 2021 – 2022

Lake Sales Academy · Chicago, IL

Learned outbound sequences and CRM hygiene on a training team.

Skills

Outbound · Salesforce · Outreach · ICP research · Objection handling · Writing

Education

B.A. Communications 2021

Illinois Metro University

Business Development Representative

Pipeline Peak Chicago, IL

Inside Sales Representative 2020 – Present

Inside sales rep who closes with clarity, not pressure. Strong on demos and clean forecasts.

Experience

Quickline Commerce · Phoenix, AZ

Hit 118% of quota for three consecutive quarters.
Shortened average sales cycle from 34 to 26 days with tighter discovery notes.

Sales Associate 2018 – 2020

Desert Retail Group · Tempe, AZ

Learned consultative selling in a high-volume showroom environment.

Skills

Consultative selling · Demos · CRM hygiene · Negotiation · Forecasting · Follow-up

Education

B.S. Business Administration 2018

Arizona Desert University

Inside Sales Representative

Quickline Commerce Phoenix, AZ

Key Account Manager 2019 – Present

Key account manager who grows revenue by expanding useful use cases, not stuffing unused seats.

Experience

Summit Accounts · Toronto, ON

Grew a top-20 book 32% through expansion plays tied to customer outcomes.
Ran QBRs that customers rated useful enough to invite extra stakeholders.

Account Executive 2016 – 2019

Northern Soft Sales · Toronto, ON

Closed mid-market deals averaging $48k ACV.

Skills

Account planning · QBRs · Negotiation · CRM · Executive communication · Renewals

Education

B.Com. Marketing 2016

Ontario Commerce College

Key Account Manager

Summit Accounts Toronto, ON

Retail Sales Manager 2020 – Present

Retail sales manager who coaches floor teams on helpful selling and clean inventory habits.

Experience

Harborfront Retail · Seattle, WA

Lifted conversion 3.2 points with better greeter and fitting-room coverage.
Cut shrink 18% after tightening receiving and cycle-count routines.

Assistant Store Manager 2017 – 2020

Puget Softgoods · Tacoma, WA

Owned scheduling and weekend floor leadership for a busy mall location.

Skills

Floor leadership · Merchandising · Coaching · Inventory · Customer service · Scheduling

Education

B.A. Retail Management 2017

Pacific Northwest College

Retail Sales Manager

Harborfront Retail Seattle, WA

Registered Nurse 2020 – Present

Registered nurse who keeps calm during busy shifts and documents clearly so the next clinician is not guessing.

Experience

Lakeside Care Center · Madison, WI

Improved bedside handoff completeness scores from 81% to 96% on the surgical floor.
Mentored four new graduates through their first independent night shifts.

Staff Nurse 2017 – 2020

Capitol Clinic Network · Madison, WI

Provided ambulatory care for a high-volume primary care panel.

Skills

Patient care · Care coordination · Documentation · Patient education · Teamwork · Triage

Education

B.S.N. 2017

Wisconsin Care University

Registered Nurse

Lakeside Care Center Madison, WI

Medical Assistant 2021 – Present

Medical assistant who keeps clinic flow humane: rooms ready, vitals accurate, patients informed.

Experience

Greenfield Family Practice · Columbus, OH

Reduced average door-to-room time by 7 minutes through better prep checklists.
Improved vaccine inventory accuracy with a simple daily count ritual.

Clinical Aide 2019 – 2021

Ohio Community Health · Columbus, OH

Supported flu clinics serving 1,200 patients over a six-week season.

Skills

EHR · Vitals · Phlebotomy basics · Patient communication · Inventory · Scheduling

Education

Medical Assisting Certificate 2019

Midwest Allied Health Institute

Medical Assistant

Greenfield Family Practice Columbus, OH

Healthcare Operations Analyst 2020 – Present

Healthcare ops analyst who turns messy clinic data into staffing and access decisions.

Experience

Careflow Analytics · Remote

Built an access dashboard that helped clinics cut third-next-available wait by 2.1 days.
Modeled staffing scenarios that avoided two costly overtime spikes.

Operations Coordinator 2017 – 2020

Valley Health Group · Phoenix, AZ

Supported referral tracking for specialty clinics.

Skills

SQL · Excel · Process mapping · Healthcare ops · Dashboards · Stakeholder work

Education

M.H.A. 2017

Desert Health Administration School

Healthcare Operations Analyst

Careflow Analytics Remote

Clinical Informatics Specialist 2019 – Present

Informatics specialist who makes EHR workflows safer and less exhausting for clinicians.

Experience

Recordwise Health · Boston, MA

Simplified order sets that cut average documented clicks for a common workflow by 30%.
Led training for a module go-live covering 220 clinicians with low ticket volume.

Clinical Applications Analyst 2016 – 2019

Harbor Medical IT · Boston, MA

Configured ambulatory templates for three specialty practices.

Skills

EHR optimization · Training · Workflow design · Change management · Clinical safety · SQL basics

Education

B.S. Health Informatics 2016

New England Health Tech

Clinical Informatics Specialist

Recordwise Health Boston, MA

High School Teacher 2019 – Present

Teacher who designs lessons students can finish feeling capable, not just busy.

Experience

Riverbend Academy · Portland, OR

Raised course pass rates 12 points after redesigning scaffolded writing assignments.
Built a feedback rubric students could use to revise before final grading.

Teaching Assistant 2017 – 2019

Oregon Learning Corps · Eugene, OR

Supported literacy interventions for ninth-grade students.

Skills

Lesson design · Classroom management · Assessment · Differentiation · PLC leadership · Google Classroom

Education

M.Ed. Secondary Education 2019

Oregon Teachers College

High School Teacher

Riverbend Academy Portland, OR

Corporate Trainer 2020 – Present

Corporate trainer who designs sessions adults finish able to do the job differently on Monday.

Experience

Skillbridge Learning · Remote

Rebuilt new-hire product training, cutting time-to-first-ticket by eight days.
Created practice labs that managers rated as “useful on the job” at 92%.

Learning Specialist 2017 – 2020

Midwest Enablement Co · Chicago, IL

Facilitated weekly live sessions for distributed sales teams.

Skills

Instructional design · Facilitation · LMS · Assessment · Enablement · Stakeholder interviews

Education

B.A. Adult Education 2017

Prairie Learning Institute

Corporate Trainer

Skillbridge Learning Remote

ESL Instructor 2018 – Present

ESL instructor who builds confidence and practical language for work and daily life.

Experience

Harbor Language Center · New York, NY

Designed workplace English modules used by 140 adult learners across two employers.
Improved average speaking assessment scores one full band over a 12-week term.

Teaching Fellow 2016 – 2018

City Literacy Project · Queens, NY

Supported beginner adult literacy classes three evenings a week.

Skills

TESOL · Curriculum design · Assessment · Adult learning · Classroom tech · Community outreach

Education

M.A. TESOL 2016

Metro Language Institute

ESL Instructor

Harbor Language Center New York, NY

School Counselor 2019 – Present

School counselor who helps students plan next steps with practical checklists and calm conversations.

Experience

Maplewood High · Columbus, OH

Built a senior planning calendar that reduced last-minute transcript emergencies.
Ran small groups on study skills that teachers reported improved homework completion.

Counseling Intern 2017 – 2019

Ohio Youth Pathways · Columbus, OH

Supported caseloads under licensed counselor supervision.

Skills

Student advising · Group facilitation · Family communication · College planning · Crisis referral protocols · Documentation

Education

M.Ed. School Counseling 2019

Ohio Educators University

School Counselor

Maplewood High Columbus, OH

Warehouse Operations Manager 2019 – Present

Warehouse ops manager who balances speed, safety, and accurate inventory without burning out the floor.

Experience

Parcel North · Newark, NJ

Raised on-time ship rate from 93% to 98.4% during peak season.
Cut picking errors 27% with better slotting and scan prompts.

Shift Supervisor 2015 – 2019

Eastport Logistics · Elizabeth, NJ

Led evening outbound teams of 40 associates.

Skills

WMS · Lean basics · Safety · Labor planning · Inventory accuracy · Coaching

Education

B.S. Supply Chain 2015

Jersey Logistics College

Warehouse Operations Manager

Parcel North Newark, NJ

Process Improvement Manager 2020 – Present

Process improvement manager who finds friction, pilots fixes, and leaves documentation behind.

Experience

Steadyflow Ops · Remote

Removed three handoff delays that cut order cycle time by 1.5 days.
Facilitated kaizen events that produced lasting SOP updates, not just sticky notes.

Operations Analyst 2016 – 2020

Midwest Process Co · Indianapolis, IN

Mapped 12 core workflows and ranked them by customer impact.

Skills

Lean · Process mapping · Facilitation · Change management · Metrics · SOP design

Education

B.S. Industrial Engineering 2016

Heartland Tech University

Process Improvement Manager

Steadyflow Ops Remote

Vendor Operations Lead 2021 – Present

Vendor ops lead who keeps partners accountable with clear SLAs and kinder escalation paths.

Experience

Sourcing Harbor · Seattle, WA

Renegotiated SLAs that improved on-time supplier delivery from 86% to 95%.
Created a scorecard vendors could see, which reduced surprise disputes.

Procurement Coordinator 2018 – 2021

Pacific Buy Desk · Tacoma, WA

Managed PO accuracy for a $30M indirect spend book.

Skills

Vendor management · SLAs · Negotiation support · ERP · Reporting · Relationship building

Education

B.B.A. Operations 2018

Puget Sound Business School

Vendor Operations Lead

Sourcing Harbor Seattle, WA

Recruiter 2021 – Present

Recruiter who writes honest job posts and moves candidates with clear next steps.

Experience

Fairhire Talent · Austin, TX

Filled 42 roles with a median time-to-offer of 28 days.
Improved candidate NPS by rewriting ghosted-stage communications.

Recruiting Coordinator 2018 – 2021

Hill Country Staffing · Austin, TX

Scheduled panels and kept interview kits current for eight hiring managers.

Skills

Full-cycle recruiting · Sourcing · ATS · Interviewing · Employer brand writing · Scheduling

Education

B.A. Psychology 2018

Texas Hill University

Recruiter

Fairhire Talent Austin, TX

Benefits Specialist 2020 – Present

Benefits specialist who explains complex plans in language employees actually understand.

Experience

Peoplecare Desk · Remote

Ran open enrollment for 1,800 employees with fewer than 2% ticket escalations.
Rewrote benefits FAQs that cut repetitive Slack questions by a third.

HR Coordinator 2017 – 2020

Midwest People Ops · Kansas City, MO

Supported leave tracking and vendor invoice checks.

Skills

Benefits admin · Open enrollment · HRIS · Employee communication · Vendor coordination · Compliance awareness

Education

B.S. Human Resources 2017

Heartland HR College

Benefits Specialist

Peoplecare Desk Remote

HR Generalist 2019 – Present

HR generalist who keeps employee lifecycle moments fair, documented, and human.

Experience

Northshore People · Boston, MA

Owned onboarding for 120 hires with a day-one checklist managers actually used.
Facilitated performance calibration prep that reduced rating surprises.

HR Assistant 2016 – 2019

Harbor Staff Co · Boston, MA

Maintained personnel files and supported policy updates.

Skills

Employee relations · Onboarding · Policy · HRIS · Investigations basics · Manager coaching

Education

B.S. Business Administration 2016

New England Business College

HR Generalist

Northshore People Boston, MA

Technical Support Engineer 2021 – Present

Support engineer who debugs carefully, writes clear answers, and feeds product useful patterns.

Experience

Helpwell Software · Remote

Resolved 92% of tickets within SLA while keeping CSAT at 4.7/5.
Published 40 knowledge articles that deflected a measurable share of repeat issues.

Support Specialist 2018 – 2021

Ticketlane · Denver, CO

Handled SaaS troubleshooting across billing, SSO, and integrations.

Skills

Troubleshooting · SaaS · Writing · Zendesk · Logs · Customer empathy

Education

B.S. Information Technology 2018

Rocky Mountain Tech

Technical Support Engineer

Helpwell Software Remote

Customer Support Representative 2022 – Present

Support rep who treats every ticket as a chance to restore confidence quickly.

Experience

Brightline Helpdesk · Phoenix, AZ

Maintained first-response under 10 minutes during peak retail weeks.
Improved first-contact resolution by using a stronger triage script.

Retail Associate 2020 – 2022

Desert Softgoods · Mesa, AZ

Learned service recovery in a busy store environment.

Skills

Phone/chat support · CRM · De-escalation · Product knowledge · Typing speed · Teamwork

Education

A.A. General Studies 2020

Valley Community College

Customer Support Representative

Brightline Helpdesk Phoenix, AZ

Implementation Specialist 2020 – Present

Implementation specialist who gets customers live without surprising them mid-project.

Experience

Onboardly · Chicago, IL

Ran 55 implementations with a 96% on-time go-live rate.
Created a kickoff agenda that surfaced data risks before week two.

Customer Onboarding Coordinator 2017 – 2020

Midwest SaaS Desk · Chicago, IL

Scheduled training and collected configuration worksheets.

Skills

Project coordination · Training · SaaS configuration · Stakeholder updates · Documentation · Risk tracking

Education

B.S. Information Systems 2017

Illinois Systems College

Implementation Specialist

Onboardly Chicago, IL

Litigation Associate 2021 – Present

Litigation associate who writes clean briefs and keeps discovery organized under deadline pressure.

Experience

Ashford & Pike LLP · Washington, DC

Drafted motions and discovery responses for commercial disputes under partner review.
Built a deposition outline system that partners reused across three matters.

Judicial Law Clerk 2019 – 2021

District Court Chambers · Baltimore, MD

Prepared bench memos and tracked motion calendars.

Skills

Legal writing · Discovery · Research · Deposition prep · Case management · Client updates

Education

J.D. 2019

Capitol Law School

Litigation Associate

Ashford & Pike LLP Washington, DC

Legal Operations Manager 2020 – Present

Legal ops manager who makes the department measurable without burying lawyers in busywork.

Experience

Counselops · Remote

Implemented a matter intake form that cut incomplete requests by 40%.
Negotiated outside counsel guidelines that reduced surprise invoices.

Paralegal 2016 – 2020

Westbridge Legal Support · San Diego, CA

Managed calendaring and vendor coordination for a corporate legal team.

Skills

Legal ops · Vendor management · Process design · Metrics · CLM familiarity · Stakeholder management

Education

B.A. Political Science 2016

Pacific Coast University

Legal Operations Manager

Counselops Remote

Employment Counsel 2019 – Present

Employment counsel who gives practical advice managers can follow without creating new risk.

Experience

Workplace Counsel Group · Chicago, IL

Advised on handbook updates rolled out to 2,400 employees across 12 states.
Partnered with HR on investigations that closed with clear documentation.

Associate Attorney 2016 – 2019

Midwest Employment Law · Chicago, IL

Supported wage-and-hour and discrimination matters under senior counsel.

Skills

Employment law · Investigations · Training · Policy drafting · Risk counseling · Cross-functional work

Education

J.D. 2016

Illinois Law College

Employment Counsel

Workplace Counsel Group Chicago, IL

Agile Coach 2020 – Present

Agile coach who helps teams improve delivery without turning rituals into theater.

Experience

Flowpath Advisors · Remote

Coached six product teams to cut cycle time 22% while keeping quality gates intact.
Replaced status theater with working agreements teams actually kept.

Scrum Master 2016 – 2020

Prairie Digital · Minneapolis, MN

Facilitated ceremonies for two platform squads shipping biweekly.

Skills

Coaching · Facilitation · Kanban/Scrum · Metrics · Conflict navigation · Change leadership

Education

B.S. Organizational Leadership 2016

North Star College

Agile Coach

Flowpath Advisors Remote

Construction Project Manager 2018 – Present

Construction PM who keeps schedules honest and subcontractors aligned on safety and scope.

Experience

Solidframe Build · Denver, CO

Delivered a $14M mixed-use renovation within 3% of budget.
Introduced weekly look-ahead planning that reduced idle crew days.

Assistant Project Manager 2015 – 2018

Rocky Mountain GC · Denver, CO

Coordinated RFIs and submittals for commercial interiors projects.

Skills

Scheduling · Budget control · Subcontractor management · Safety · RFI/submittals · Owner communication

Education

B.S. Construction Management 2015

Colorado Builders University

Construction Project Manager

Solidframe Build Denver, CO

IT Project Manager 2019 – Present

IT project manager who lands integrations on time with clear cutover plans.

Experience

Circuitlane PMO · Remote

Led a CRM migration for 400 users with under two hours of downtime.
Created RAID logs stakeholders actually read before steering meetings.

Project Coordinator 2016 – 2019

Tech Harbor Delivery · Atlanta, GA

Tracked milestones and UAT for mid-market software rollouts.

Skills

Project planning · Vendor coordination · Risk management · UAT · Stakeholder updates · Jira

Education

B.S. Information Systems 2016

Georgia Systems College

IT Project Manager

Circuitlane PMO Remote

Payroll Specialist 2021 – Present

Payroll specialist who treats accuracy and confidentiality as non-negotiable.

Experience

Paywise Desk · Remote

Processed multi-state payroll for 900 employees with a near-zero recalculation rate.
Automated garnishments tracking that previously lived in fragile spreadsheets.

Payroll Coordinator 2018 – 2021

Midwest Pay Office · Omaha, NE

Supported biweekly payroll and year-end W-2 reviews.

Skills

Payroll systems · Multi-state tax · Compliance · Excel · Confidentiality · HR partnership

Education

B.S. Accounting 2018

Plains State University

Payroll Specialist

Paywise Desk Remote

Bookkeeper 2020 – Present

Bookkeeper who keeps small-business books current so owners are never surprised at tax time.

Experience

Ledger Lane Studio · Miami, FL

Maintained books for 28 small businesses with monthly closes inside five business days.
Caught duplicate vendor payments totaling $18k before they left the account.

Accounts Assistant 2017 – 2020

South Florida Clerks · Miami, FL

Reconciled bank and credit card accounts for a multi-entity client.

Skills

QuickBooks · Reconciliations · AP/AR · Sales tax basics · Client communication · Excel

Education

A.S. Accounting 2017

Coastal Community College

Bookkeeper

Ledger Lane Studio Miami, FL

Cost Accountant 2019 – Present

Cost accountant who explains variances in language plant managers can act on.

Experience

Forgeworks Manufacturing · Detroit, MI

Redesigned standard costs that reduced unexplained variance noise by 35%.
Partnered with ops on scrap tracking that saved an estimated $220k annually.

Staff Accountant 2016 – 2019

Great Lakes Industrial · Toledo, OH

Supported inventory valuation and month-end manufacturing entries.

Skills

Cost accounting · ERP · Inventory · Variance analysis · Manufacturing ops partnership · Excel

Education

B.S. Accounting 2016

Michigan Industrial University

Cost Accountant

Forgeworks Manufacturing Detroit, MI

Executive Chef 2019 – Present

Chef who builds menus guests remember and kitchens that run without chaos.

Experience

Harbor Table · San Francisco, CA

Redesigned a seasonal menu that lifted food margin 3 points without guest complaints.
Cut ticket times 90 seconds during peak by rebalancing station prep.

Sous Chef 2015 – 2019

Bay Culinary Group · Oakland, CA

Led line cooks through high-volume weekend services.

Skills

Menu design · Kitchen leadership · Food cost · Food safety · Vendor relations · Training

Education

Culinary Arts Diploma 2015

Pacific Culinary Institute

Executive Chef

Harbor Table San Francisco, CA

Concierge 2021 – Present

Concierge who solves guest problems before they become reviews.

Experience

Grand Canal Hotel · Las Vegas, NV

Maintained a 4.9 guest satisfaction score on concierge interactions for four quarters.
Built a local partner list that cut booking time for popular experiences.

Front Desk Agent 2018 – 2021

Desert Palm Inn · Las Vegas, NV

Handled check-in surges for conference weeks without long lobby lines.

Skills

Guest recovery · Local knowledge · Reservations systems · VIP service · Upselling etiquette · Team training

Education

B.S. Hospitality Management 2018

Nevada Hospitality College

Concierge

Grand Canal Hotel Las Vegas, NV

Catering Manager 2020 – Present

Catering manager who runs events that feel calm backstage even when the timeline is tight.

Experience

Gather & Grain · Chicago, IL

Managed 90+ events a year with a 98% on-time setup record.
Introduced BEO reviews that cut day-of surprises for dietary needs.

Banquet Captain 2016 – 2020

Lakefront Events · Chicago, IL

Led service teams for weddings and conferences up to 400 guests.

Skills

Event ops · BEOs · Staffing · Client communication · Food service · Budgeting

Education

B.A. Event Management 2016

Illinois Hospitality School

Catering Manager

Gather & Grain Chicago, IL

Technical Writer 2020 – Present

Technical writer who makes complex products feel learnable without dumbing them down.

Experience

Docs & Circuits · Remote

Rewrote getting-started docs that cut support tickets on setup by 24%.
Introduced docs-as-code reviews so engineers caught inaccuracies before publish.

Documentation Specialist 2017 – 2020

Manual Works · Portland, OR

Owned API reference pages for a developer platform.

Skills

Docs-as-code · API docs · Editing · Information architecture · Markdown · Developer empathy

Education

B.A. Technical Communication 2017

Oregon Writers College

Technical Writer

Docs & Circuits Remote

Journalist 2019 – Present

Journalist who digs carefully, writes clearly, and corrects fast when needed.

Experience

Civic Ledger News · Philadelphia, PA

Published investigative series on housing that prompted a city council hearing.
Built source systems that kept confidential tips organized and protected.

Reporter 2016 – 2019

River City Weekly · Camden, NJ

Covered local government and education beats on tight deadlines.

Skills

Reporting · Interviewing · Writing · Fact-checking · Public records · Ethics

Education

B.A. Journalism 2016

Pennsylvania Media College

Journalist

Civic Ledger News Philadelphia, PA

Brand Journalist 2021 – Present

Brand journalist who tells true customer stories without sounding like an ad.

Experience

Storyhouse Media · Remote

Produced 18 customer stories used in late-stage sales cycles.
Built interview guides that earned richer quotes without leading the witness.

Content Writer 2018 – 2021

Narrative Desk · Seattle, WA

Wrote long-form features for B2B brands in health and fintech.

Skills

Interviewing · Long-form writing · Editing · SEO basics · Stakeholder approvals · Narrative structure

Education

B.A. English 2018

Pacific Northwest Writers College

Brand Journalist

Storyhouse Media Remote

Penetration Tester 2020 – Present

Penetration tester who reports findings with proof, impact, and a fix path teams can use.

Experience

Redline Security Lab · Remote

Delivered 30+ engagements with reproducible findings and prioritized remediation.
Built an internal retest checklist that cut incomplete fixes returning to backlog.

Security Analyst 2017 – 2020

Shieldbay · Austin, TX

Supported vulnerability management and phishing simulations.

Skills

Web app testing · Network testing · Reporting · Burp · Scripting · Retesting

Education

B.S. Cybersecurity 2017

Texas Secure University

Penetration Tester

Redline Security Lab Remote

Security Architect 2019 – Present

Security architect who designs controls that fit the product, not just the checklist.

Experience

Bastion Design Co · Remote

Defined reference architectures adopted by four product lines.
Partnered with engineering to make threat modeling a sprint ritual, not a yearly scramble.

Application Security Engineer 2015 – 2019

Fort Cloud · Seattle, WA

Ran secure code reviews and dependency scanning for a SaaS platform.

Skills

Architecture review · Threat modeling · Cloud security · Secure SDLC · Risk communication · Standards

Education

M.S. Information Security 2015

Cascade Security Institute

Security Architect

Bastion Design Co Remote

Security Awareness Lead 2021 – Present

Security awareness lead who runs training people finish and phishing tests that teach, not shame.

Experience

Human Firewall Co · Atlanta, GA

Cut phishing click rates from 18% to 6% over nine months with scenario training.
Replaced annual slide decks with short monthly drills managers reinforced.

IT Trainer 2018 – 2021

Southern Soft Skills · Atlanta, GA

Delivered onboarding security modules for new hires.

Skills

Awareness programs · Phishing simulations · Training design · Metrics · Communications · Culture change

Education

B.S. Information Systems 2018

Georgia Tech Commons

Security Awareness Lead

Human Firewall Co Atlanta, GA

UX Research Lead 2019 – Present

Research lead who pairs rigorous methods with recommendations teams can ship next sprint.

Experience

Insight Orchard · Remote

Built a research ops cadence that cut study setup time from three weeks to one.
Led generative and evaluative studies informing a major navigation redesign.

UX Researcher 2016 – 2019

Fieldnote Research · Austin, TX

Ran usability tests and diary studies for consumer apps.

Skills

Usability testing · Interviews · Synthesis · Research ops · Facilitation · Stakeholder management

Education

M.S. Human-Computer Interaction 2016

Southwest HCI School

UX Research Lead

Insight Orchard Remote

Clinical Research Associate 2020 – Present

CRA who keeps sites inspection-ready and protocols followed without drowning them in paperwork theater.

Experience

Trialpath Sciences · Boston, MA

Monitored eight sites with clean follow-up letters and timely query resolution.
Caught a consent process drift early and helped the site correct before enrollment grew.

Clinical Trial Assistant 2017 – 2020

Harbor Biomedical · Cambridge, MA

Supported TMF filing and site startup packages.

Skills

GCP · Site monitoring · TMF awareness · Query management · Communication · Attention to detail

Education

B.S. Biology 2017

New England Sciences College

Clinical Research Associate

Trialpath Sciences Boston, MA

User Researcher 2021 – Present

User researcher who finds the job-to-be-done behind the feature request.

Experience

Evidence Garden · Toronto, ON

Ran 40 interviews that reframed a roadmap bet away from a low-impact feature.
Created a repository so teams stopped repeating the same study twice a year.

Research Coordinator 2018 – 2021

North Research Desk · Toronto, ON

Scheduled participants and managed incentives for weekly studies.

Skills

Interviews · Prototype testing · Surveys · Synthesis · Repository hygiene · Ethics

Education

M.A. Psychology 2018

Ontario Research University

User Researcher

Evidence Garden Toronto, ON

Receptionist 2022 – Present

Receptionist who sets the tone for every visit: calm, informed, and ready.

Experience

Frontline Offices · Dallas, TX

Managed a lobby averaging 80 visitors a day with wait times under five minutes.
Built a visitor FAQ that cut repeated questions about parking and badges.

Front Desk Associate 2020 – 2022

Prairie Workspace · Fort Worth, TX

Handled multi-line phones and package intake for a shared office.

Skills

Multi-line phones · Visitor management · Calendar tools · Customer service · Discretion · Organization

Education

Certificate in Office Administration 2020

Dallas Career College

Receptionist

Frontline Offices Dallas, TX

Virtual Assistant 2021 – Present

Virtual assistant who keeps executives focused by owning inbox, calendar, and travel details.

Experience

Remote Desk Collective · Remote

Reduced executive email backlog from three days to same-day triage.
Owned complex multi-city travel with zero missed connections in a year.

Administrative Coordinator 2018 – 2021

Coastline Admin Co · Tampa, FL

Supported a five-person leadership team with scheduling and expenses.

Skills

Inbox management · Calendaring · Travel · Expense tools · Writing · Discretion

Education

B.A. Business Administration 2018

Gulf Coast University

Virtual Assistant

Remote Desk Collective Remote

Data Entry Specialist 2022 – Present

Data entry specialist who values accuracy over speed theater and leaves clean audit trails.

Experience

Accurate Records Co · Remote

Maintained 99.8% accuracy across 12k monthly records with dual-check sampling.
Proposed a validation rule that prevented a recurring address format error.

Records Clerk 2019 – 2022

Midwest Filing Services · Des Moines, IA

Digitized paper archives into a searchable repository.

Skills

Accuracy · Spreadsheets · CRM/ERP entry · SOP writing · Attention to detail · Remote collaboration

Education

A.S. Office Technology 2019

Iowa Community College

Data Entry Specialist

Accurate Records Co Remote

Executive Operations Coordinator 2020 – Present

Exec ops coordinator who runs the operating rhythm around a leadership team.

Experience

Northstar Exec Desk · San Francisco, CA

Ran weekly leadership agendas that started on time for 11 consecutive months.
Built a decision log that stopped the same debate from resurfacing monthly.

Administrative Assistant 2017 – 2020

Bay Office Partners · Oakland, CA

Supported two VPs with calendars, expenses, and vendor coordination.

Skills

Exec support · Meeting design · Project tracking · Vendor coordination · Writing · Confidentiality

Education

B.A. Organizational Studies 2017

California Bay College

Executive Operations Coordinator

Northstar Exec Desk San Francisco, CA

DevOps Engineer 2021 – Present

DevOps engineer who makes deploys dull in the best way: frequent, reversible, and observed.

Experience

Release Harbor · Remote

Cut production deploy time from 45 minutes to 8 with progressive delivery.
Added canary checks that blocked two bad releases before full rollout.

Build Engineer 2018 – 2021

Shipstead Soft · Remote

Maintained CI for 25 repositories with shared reusable workflows.

Skills

CI/CD · Kubernetes · Docker · Observability · IaC · On-call

Education

Harbor Tech College

DevOps Engineer

Release Harbor Remote

Staff Software Engineer 2019 – Present

Staff engineer who multiplies teams through clear designs, mentorship, and decisive tradeoffs.

Experience

Deepwater Systems · New York, NY

Led a platform redesign that retired three overlapping services without downtime.
Mentored eight engineers through design docs and production ownership.

Senior Software Engineer 2015 – 2019

Hudson Codeworks · New York, NY

Owned high-traffic authentication services for a consumer app.

Skills

System design · Mentorship · Distributed systems · Code review · Technical strategy · Go

Education

M.S. Computer Science 2015

Metro Tech University

Staff Software Engineer

Deepwater Systems New York, NY

QA Automation Engineer 2020 – Present

QA automation engineer who catches regressions before customers do, without flaky noise.

Experience

Quality Orchard · Remote

Grew reliable UI coverage from 40 to 180 tests with flake rate under 1%.
Added contract tests that blocked three breaking API changes in a quarter.

QA Analyst 2017 – 2020

Buglight Labs · Austin, TX

Owned exploratory testing for a payments-adjacent workflow.

Skills

Playwright · API testing · Test design · CI · Risk-based testing · Reporting

Education

B.S. Software Engineering 2017

Texas Quality College

QA Automation Engineer

Quality Orchard Remote

SEO Manager 2019 – Present

SEO manager who earns traffic with technical health and content that matches intent.

Experience

Rankwell Studio · Remote

Grew organic sessions 64% year over year for a B2B documentation site.
Fixed index bloat that recovered 18% of previously wasted crawl budget.

SEO Specialist 2016 – 2019

Searchlane Agency · Miami, FL

Managed technical audits for mid-market ecommerce clients.

Skills

Technical SEO · Content strategy · Analytics · Screaming Frog · Looker Studio · Briefing

Education

B.S. Marketing 2016

Florida Digital College

SEO Manager

Rankwell Studio Remote

Social Media Strategist 2021 – Present

Social strategist who plans content systems, not one-off posts that vanish overnight.

Experience

Signal Grove Social · Los Angeles, CA

Built a content engine that raised qualified inbound demos 21%.
Cut posting chaos with a calendar, asset kit, and clear approval path.

Community Manager 2018 – 2021

West Coast Channels · Los Angeles, CA

Grew an engaged LinkedIn community for a B2B brand.

Skills

Content planning · Community · Analytics · Copy · Creative briefs · Paid social basics

Education

B.A. Communications 2018

California Media College

Social Media Strategist

Signal Grove Social Los Angeles, CA

Marketing Operations Manager 2020 – Present

Marketing ops manager who keeps attribution honest and tooling boringly reliable.

Experience

Revops Orchard · Remote

Reconciled CRM and ad platforms so leadership stopped arguing about lead counts.
Automated lifecycle stages that reduced manual MQL tagging errors.

Marketing Analyst 2017 – 2020

Funnel Desk · Chicago, IL

Built campaign performance packs for weekly GTM reviews.

Skills

HubSpot/Marketo · Salesforce · Attribution · Automation · Data hygiene · Reporting

Education

B.S. Business Analytics 2017

Midwest Analytics College

Marketing Operations Manager

Revops Orchard Remote

MLOps Engineer 2021 – Present

MLOps engineer who keeps models monitored, versioned, and rollback-ready.

Experience

Model Harbor · Remote

Built deployment pipelines that cut model release time from weeks to days.
Added drift alerts that caught a silent feature shift within 48 hours.

Data Engineer 2018 – 2021

Inference Lane · Toronto, ON

Owned feature pipelines serving two production ranking models.

Skills

ML pipelines · Monitoring · Docker · Feature stores · CI/CD · Python

Education

M.S. Computer Science 2018

Ontario ML Institute

ML Ops Engineer

Model Harbor Remote

Product Analyst 2020 – Present

Product analyst who answers “what should we do next?” with evidence, not vanity charts.

Experience

Metric Orchard · Remote

Instrumented a funnel that revealed a checkout step costing 9% of conversions.
Partnered with PM on experiment readouts that avoided two false wins.

North Numbers · Minneapolis, MN

Supported weekly product reviews with trusted dashboards.

Skills

SQL · Experimentation · Amplitude/Mixpanel · Storytelling · Product partnership · Dashboards

Education

B.S. Statistics 2017

Minnesota Data College

Product Analyst

Metric Orchard Remote

Industrial Designer 2019 – Present

Industrial designer who prototypes quickly and designs for manufacture, not just renders.

Experience

Form & Field · Montreal, QC

Shipped a consumer device enclosure that passed drop tests on the second tooling round.
Reduced part count 15% while preserving serviceability.

Product Design Intern 2017 – 2019

Quebec Form Lab · Montreal, QC

Supported sketching, CAD, and vendor samples for furniture accessories.

Skills

CAD · Prototyping · DFM · Materials · Vendor collaboration · Sketching

Education

B.I.D. Industrial Design 2017

Montreal Design School

Industrial Designer

Form & Field Montreal, QC

Design Ops Manager 2020 – Present

Design ops manager who removes friction so designers spend time on craft, not hunting files.

Experience

Craft Systems Design · Remote

Cut design handoff defects 30% with a shared QA checklist.
Built a library governance model that kept tokens in sync across three tools.

Design Program Coordinator 2017 – 2020

Studio Pipeline · Berlin / Remote

Ran tooling, licensing, and contractor onboarding for a design org.

Skills

Design systems ops · Tooling · Process design · Facilitation · Documentation · Vendor management

Education

M.A. Design Management 2017

European Design Institute

Design Ops Manager

Craft Systems Design Remote

Treasury Manager 2019 – Present

Treasury manager who protects liquidity and makes cash forecasts trustworthy.

Experience

Cashline Holdings · Charlotte, NC

Built a 13-week cash forecast that finance and ops updated without fighting definitions.
Negotiated banking terms that saved six figures in annual fees.

Treasury Analyst 2015 – 2019

Piedmont Cash Desk · Charlotte, NC

Owned daily cash positioning across multiple entities.

Skills

Cash forecasting · Banking · Controls · FX basics · Reporting · Risk awareness

Education

MBA Finance 2015

Carolina Business School

Treasury Manager

Cashline Holdings Charlotte, NC

Internal Auditor 2020 – Present

Internal auditor who finds control gaps early and writes findings people can remediate.

Experience

Assurance North · Chicago, IL

Completed eight process audits with actionable remediation owners and dates.
Reduced repeat findings by introducing a mid-cycle check-in with process owners.

Audit Associate 2017 – 2020

Midwest Assurance · Chicago, IL

Supported external audit PBC lists for mid-market clients.

Skills

Internal audit · SOX awareness · Process mapping · Interviewing · Reporting · Follow-up

Education

B.S. Accounting 2017

Illinois Assurance College

Internal Auditor

Assurance North Chicago, IL

Product Owner 2020 – Present

Product owner who keeps the backlog honest: clear value, clear ready, clear done.

Experience

Backlog Harbor · Remote

Cut carryover stories 40% by enforcing a real definition of ready.
Facilitated refinement that engineers said finally included edge cases up front.

B.Com. Information Systems 2017

Story Map Co · Toronto, ON

Wrote acceptance criteria for a high-volume support tooling team.

Skills

Backlog management · User stories · Stakeholder alignment · Prioritization · Agile delivery · Writing

Education

Ontario Business College

Product Owner

Backlog Harbor Remote

Director of Customer Success 2019 – Present

CS director who builds playbooks, coaches managers, and ties retention to product reality.

Experience

Retainwell · Remote

Improved net retention 7 points by earlier risk detection and executive sponsorship.
Built a CSM ladder and coaching cadence for a team of 18.

Senior CSM 2015 – 2019

Keeplane SaaS · Austin, TX

Managed a strategic book and mentored three junior CSMs.

Skills

Team leadership · Retention strategy · Executive engagement · Playbooks · Coaching · Cross-functional work

Education

B.A. Communications 2015

Texas State Communications College

Customer Success Director

Retainwell Remote

Sales Engineer 2020 – Present

Sales engineer who designs demos that prove value without overpromising architecture.

Experience

Demo Forge · Remote

Supported deals totaling $4.2M with technical validation and security reviews.
Built a demo environment kit that cut SE prep time in half.

Solutions Consultant 2017 – 2020

Integrate Soft · Seattle, WA

Ran discovery workshops for mid-market integration projects.

Skills

Discovery · Demo design · Security questionnaires · Integration patterns · Presentation · CRM notes

Education

Pacific Northwest Tech

Sales Engineer

Demo Forge Remote

Nurse Manager 2018 – Present

Nurse manager who protects care quality and staff sustainability on busy units.

Experience

Careward Clinic Network · Minneapolis, MN

Improved staff retention on the unit after redesigning schedules and precepting.
Led quality huddles that reduced medication near-misses.

Charge Nurse 2014 – 2018

North Clinic Floor · St. Paul, MN

Coordinated shift flow and escalations for a medical-surgical unit.

Skills

Clinical leadership · Staffing · Quality improvement · Coaching · Patient safety · Communication

Education

B.S.N. 2014

Minnesota Care University

Nurse Manager

Careward Clinic Network Minneapolis, MN

Pharmacy Technician 2021 – Present

Pharmacy technician who keeps fills accurate, shelves organized, and patients informed.

Experience

Neighborhood Rx · Phoenix, AZ

Maintained fill accuracy above 99.9% across high-volume weeks.
Reorganized fast movers to cut search time during peak hours.

Pharmacy Clerk 2019 – 2021

Desert Health Mart · Mesa, AZ

Learned inventory counts and insurance claim basics.

Skills

Dispensing support · Inventory · Patient service · Insurance basics · Accuracy · Teamwork

Education

Pharmacy Technician Certificate 2019

Arizona Allied Health Institute

Pharmacy Technician

Neighborhood Rx Phoenix, AZ

Elementary Teacher 2019 – Present

Elementary teacher who builds classroom routines that make curiosity feel safe.

Experience

Sunflower Elementary · Austin, TX

Raised reading growth scores after introducing small-group literacy stations.
Partnered with families through weekly progress notes that stayed specific and kind.

Teaching Fellow 2017 – 2019

Texas Literacy Corps · Austin, TX

Supported literacy interventions for early readers.

Skills

Lesson planning · Classroom culture · Literacy · Family communication · Assessment · Mentorship

Education

B.S. Elementary Education 2017

Texas Teachers College

Elementary Teacher

Sunflower Elementary Austin, TX

Facilities Manager 2018 – Present

Facilities manager who keeps buildings safe, vendors accountable, and work orders visible.

Experience

Campus Care Ops · Boston, MA

Cut average work-order close time from 9 days to 3 with clearer triage.
Renegotiated HVAC contracts that saved budget without sacrificing response SLAs.

Facilities Coordinator 2015 – 2018

Harbor Buildings · Boston, MA

Tracked preventive maintenance for three office properties.

Skills

Vendor management · CMMS · Safety · Budgeting · Preventive maintenance · Emergency planning

Education

B.S. Facilities Management 2015

New England Ops College

Facilities Manager

Campus Care Ops Boston, MA

Compensation Partner 2020 – Present

Compensation partner who explains bands clearly and keeps offers consistent and fair.

Experience

Payfair People · Remote

Refreshed job architecture for 90 roles with clearer levels and pay bands.
Built offer guidelines that reduced exceptions needing executive approval.

HR Analyst 2017 – 2020

Bandline HR · Denver, CO

Supported market pricing projects and annual review cycles.

Skills

Job architecture · Market pricing · Offer design · Analytics · Manager enablement · Confidentiality

Education

B.S. Human Resources 2017

Colorado People College

Compensation Partner

Payfair People Remote

Customer Education Specialist 2021 – Present

Customer education specialist who designs courses customers finish and apply.

Experience

Learnpath CS · Remote

Launched a fundamentals course with 78% completion and higher feature adoption.
Replaced long webinars with short labs learners could pause and retry.

Training Coordinator 2018 – 2021

Enable Soft · Portland, OR

Scheduled live sessions and collected feedback for product releases.

Skills

Instructional design · LMS · Writing · Assessment · Webinars · Adoption metrics

Education

B.A. Education 2018

Oregon Learning College

Customer Education Specialist

Learnpath CS Remote

Contracts Counsel 2020 – Present

Contracts counsel who negotiates practical terms and keeps the queue moving.

Experience

Papertrail Legal · Remote

Cut average MSA turnaround from 21 days to 9 with playbooks and fallback positions.
Built a clause library sales could self-serve for low-risk deals.

Associate Attorney 2017 – 2020

Coast Counsel LLP · San Diego, CA

Reviewed commercial agreements under partner supervision.

Skills

Commercial contracts · Negotiation · Playbooks · Privacy/DPA familiarity · Cross-functional work · Writing

Education

J.D. 2017

Pacific Law College

Contracts Counsel

Papertrail Legal Remote

Program Coordinator 2021 – Present

Program coordinator who keeps multi-team plans visible and decisions written down.

Experience

Delivery Rail PMO · Chicago, IL

Ran a cross-team status ritual that surfaced blockers before Friday surprises.
Maintained a RAID log leadership actually opened before steering meetings.

Project Assistant 2019 – 2021

Midwest Delivery Desk · Chicago, IL

Tracked milestones and meeting notes for three workstreams.

Skills

Coordination · RAID logs · Status reporting · Stakeholder updates · Tools hygiene · Writing

Education

B.A. Project Management 2019

Illinois Delivery College

Program Coordinator

Delivery Rail PMO Chicago, IL

Accounts Receivable Specialist 2021 – Present

AR specialist who collects with clarity and keeps aging from becoming a mystery.

Experience

Cashin Accounting · Remote

Reduced days sales outstanding by 8 days through tighter dunning cadence.
Cleaned duplicate customer records that caused misapplied cash.

Billing Coordinator 2018 – 2021

Invoice Lane · Columbus, OH

Issued invoices and resolved billing disputes for SaaS subscriptions.

Skills

Collections · Billing systems · Excel · Customer communication · Cash application · Process discipline

Education

B.S. Accounting 2018

Ohio Ledger College

Accounts Receivable Specialist

Cashin Accounting Remote

General Manager 2018 – Present

Hotel GM who balances guest experience, team culture, and unit economics.

Experience

Lakeshore Inn Group · Chicago, IL

Raised guest satisfaction while improving GOP margin 2.4 points.
Built department huddles that cut missed maintenance tickets.

Assistant General Manager 2014 – 2018

Midwest Hospitality Co · Milwaukee, WI

Covered rooms and F&B operations for a busy downtown property.

Skills

P&L ownership · Guest recovery · People leadership · Vendor management · Revenue awareness · Operations

Education

B.S. Hospitality Management 2014

Great Lakes Hospitality School

Hotel General Manager

Lakeshore Inn Group Chicago, IL