Serena Blake
Service Designer
Remote serena.blake@example.com +1 (555) 040-1020
Profile
Service designer who maps the whole journey, including the messy handoffs between teams.
Experience
Service Designer
2019 – Present
Pathway Studio · Remote
- Mapped a claims journey that uncovered three dead ends support already knew about.
- Facilitated workshops that produced a shared backlog across product, ops, and support.
- Prototyped a status page concept that cut “where is my request?” tickets 21%.
UX Designer
2016 – 2019
Civic Flow · Washington, DC
- Redesigned appointment booking for a regional clinic network.
Skills
Journey mapping · Workshops · Research synthesis · Prototyping · Facilitation · Figma
Education
M.Des. Service Design
2016
Atlantic Design School
Projects
Handoff Blueprint
Workshop format for mapping ownership across channels.