Claire Nguyen
Vendor Operations Lead
Seattle, WA claire.nguyen@example.com +1 (555) 063-1043
Profile
Vendor ops lead who keeps partners accountable with clear SLAs and kinder escalation paths.
Experience
Vendor Operations Lead
2021 – Present
Sourcing Harbor · Seattle, WA
- Renegotiated SLAs that improved on-time supplier delivery from 86% to 95%.
- Created a scorecard vendors could see, which reduced surprise disputes.
- Built an escalation ladder that cut unresolved tickets older than 14 days by half.
Procurement Coordinator
2018 – 2021
Pacific Buy Desk · Tacoma, WA
- Managed PO accuracy for a $30M indirect spend book.
Skills
Vendor management · SLAs · Negotiation support · ERP · Reporting · Relationship building
Education
B.B.A. Operations
2018
Puget Sound Business School
Projects
Vendor Scorecard
Quality, cost, delivery, and responsiveness in one shared view.