Ava Kim
Implementation Specialist
Chicago, IL ava.kim@example.com +1 (555) 069-1049
Profile
Implementation specialist who gets customers live without surprising them mid-project.
Experience
Implementation Specialist
2020 – Present
Onboardly · Chicago, IL
- Ran 55 implementations with a 96% on-time go-live rate.
- Created a kickoff agenda that surfaced data risks before week two.
- Reduced average emails per project by publishing a shared status page.
Customer Onboarding Coordinator
2017 – 2020
Midwest SaaS Desk · Chicago, IL
- Scheduled training and collected configuration worksheets.
Skills
Project coordination · Training · SaaS configuration · Stakeholder updates · Documentation · Risk tracking
Education
B.S. Information Systems
2017
Illinois Systems College
Projects
Go-Live Readiness Checklist
Data, training, permissions, and rollback signs.