Andre Silva
Hotel General Manager
Chicago, IL andre.silva@example.com +1 (555) 039-1099
Profile
Hotel GM who balances guest experience, team culture, and unit economics.
Experience
General Manager
2018 – Present
Lakeshore Inn Group · Chicago, IL
- Raised guest satisfaction while improving GOP margin 2.4 points.
- Built department huddles that cut missed maintenance tickets.
- Coached three department heads into stronger ownership of budgets.
Assistant General Manager
2014 – 2018
Midwest Hospitality Co · Milwaukee, WI
- Covered rooms and F&B operations for a busy downtown property.
Skills
P&L ownership · Guest recovery · People leadership · Vendor management · Revenue awareness · Operations
Education
B.S. Hospitality Management
2014
Great Lakes Hospitality School
Projects
Daily GOP Huddle
Occupancy, ADR, labor, and guest issues in 15 minutes.