Amelia Torres
Concierge
Las Vegas, NV amelia.torres@example.com +1 (555) 080-1060
Profile
Concierge who solves guest problems before they become reviews.
Experience
Concierge
2021 – Present
Grand Canal Hotel · Las Vegas, NV
- Maintained a 4.9 guest satisfaction score on concierge interactions for four quarters.
- Built a local partner list that cut booking time for popular experiences.
- Trained two new concierges on VIP arrival rituals.
Front Desk Agent
2018 – 2021
Desert Palm Inn · Las Vegas, NV
- Handled check-in surges for conference weeks without long lobby lines.
Skills
Guest recovery · Local knowledge · Reservations systems · VIP service · Upselling etiquette · Team training
Education
B.S. Hospitality Management
2018
Nevada Hospitality College
Projects
Local Favorites Binder
Curated, current recommendations with backup options.