Amelia Grant
Customer Success Director
Remote amelia.grant@example.com +1 (555) 028-1088
Profile
CS director who builds playbooks, coaches managers, and ties retention to product reality.
Experience
Director of Customer Success
2019 – Present
Retainwell · Remote
- Improved net retention 7 points by earlier risk detection and executive sponsorship.
- Built a CSM ladder and coaching cadence for a team of 18.
- Partnered with product on a top-ten friction list that drove two roadmap bets.
Senior CSM
2015 – 2019
Keeplane SaaS · Austin, TX
- Managed a strategic book and mentored three junior CSMs.
Skills
Team leadership · Retention strategy · Executive engagement · Playbooks · Coaching · Cross-functional work
Education
B.A. Communications
2015
Texas State Communications College
Projects
Risk Signal Board
Usage, champions, tickets, and renewal date in one view.