Luca Bianchi
Onboarding Specialist
Remote luca.bianchi@example.com +1 (555) 002-1139 lucabianchi.example
Profile
Onboarding specialist who gets a new customer to first value without a 40-email thread. Checklists, office hours, and a definition of done both sides sign.
Experience
Onboarding Specialist
2022 – Present
Harborlight SaaS · Remote
- Cut median time-to-first-value from 21 days to 12 with a tighter kickoff and fewer optional steps.
- Wrote a go-live checklist that implementation and CS both used.
- Raised onboarding CSAT from 4.1 to 4.6 by killing a redundant training webinar.
Implementation Coordinator
2019 – 2022
Alpine Helpdesk · Remote
- Scheduled kickoffs and kept a RAID log that project managers could inherit.
- Recorded setup guides so customers could rewind a step.
Skills
Onboarding · Project coordination · Training · Documentation · CSAT · Kickoffs
Education
B.A. Communications
2019
Riverton Institute of Technology
Projects
Go-live Checklist
Technical, training, and comms gates before a customer is “live”.