Freya Nilsen
Customer Education Manager
Oslo / Remote freya.nilsen@example.com +1 (555) 002-1140
Profile
Customer education manager who builds a help center people can finish a task from. Articles, in-app guides, and a feedback loop from tickets to docs.
Experience
Customer Education Manager
2020 – Present
Atlasline Software · Oslo / Remote
- Cut “how do I” tickets 23% after rewriting the 15 most-viewed articles with screenshots that matched the UI.
- Launched in-product tours that raised feature adoption 9 points on a dense settings page.
- Set a monthly doc review with support so stale steps did not survive a release.
Support Writer
2016 – 2020
Fjordline Apps · Remote
- Wrote knowledge-base articles from the top 50 ticket reasons.
- Maintained screenshots so they did not describe a previous version.
Skills
Help center · In-app guidance · Technical writing · Information architecture · Analytics · Localization
Education
M.A. Technical Communication
2016
Oslo Harbor College
Projects
Article Pattern
Task-first help article with steps, a screenshot, and a related link.