Ruben Castillo
Care Coordination Lead
Albuquerque, NM ruben.castillo@example.com +1 (555) 002-1127
Profile
Care coordination lead who connects appointments, benefits, and follow-up so patients are not left holding three phone numbers. Builds simple trackers staff will actually update.
Experience
Care Coordination Lead
2018 – Present
Nimbus Health Tech · Albuquerque, NM
- Lowered no-show rates for specialist referrals from 28% to 17% with reminder and ride-check calls.
- Built a warm-handoff checklist used across 5 clinics.
- Partnered with social work on a closed-loop referral file for food and housing resources.
Care Coordinator
2014 – 2018
High Desert Clinics · Albuquerque, NM
- Scheduled complex follow-ups and kept a call log that coverage staff could continue.
- Explained benefits in plain language after patients left confused by an EOB.
Skills
Care coordination · Referrals · Benefits navigation · Coaching · Documentation · Community resources
Education
B.S. Public Health
2014
Rio Grande College
Projects
Handoff Checklist
Steps between referral, appointment, and results back to primary care.