Rafael Costa
Implementation Manager
Miami, FL rafael.costa@example.com +1 (555) 002-1146
Profile
Implementation manager who lands software in a real workplace. Data migration, training, and a go-live weekend that is planned rather than hoped.
Experience
Implementation Manager
2019 – Present
Coral Bay Solutions · Miami, FL
- Led 14 customer go-lives with a median 5-week cycle and one rollback.
- Wrote a migration checklist that caught mapping errors before mock cutover.
- Trained champion users so day-two tickets were “how do I?”, not “nothing works.”
Implementation Specialist
2015 – 2019
Gulfstream Apps · Miami, FL
- Configured workflows and learned which defaults customers always change.
- Sat hypercare weeks and documented the real issues for product.
Skills
Implementations · Data migration · Training · Cutover · Customer communication · Hypercare
Education
B.S. Information Systems
2015
Gulfstream College
Projects
Cutover Plan
Hour-by-hour mock and live cutover with owners and rollback.