• Business consulting, Project management and defining processes
• Interacting with multiple internal departments for requirements like Actuaries, Underwriting, Claims, Training, Operations, etc.
• Vendor, User and Internal Resource management for web based/mobility application and building teams on need basis.
• Handling critical Sales and Distribution Application with includes proposal/policy and portal (Employee, Partner, Financial Institution Group and Life advisor)
• Technical design HLD and LLD reviews and abiding to the standards
• Interfacing applications and handling data using Data Warehouse & Sales Data Mart.
• Responsible for SDLC process compliance (planning and execution).

Technology working on:

• .Net, Sharepoint, Powerpivot (WCF and JSON services) used extensively in web developments.
• Backend with SQL (server 2008 and 2012) and Oracle 11G
• HTML5 and mobile App developments
• Integration with ESB (Enterprise Serial Bus)

• Client Requirement gathering and preparing Software Requirement Specification.
• Perform GAP analysis. Prepare Project Planning and Project Schedule.
• Feasibility check based on the Business Requirement
• Reviewing documents as per SDLC and writing/verifying test cases and scenarios
• Interacting with Development Team and Quality Assurance team on functional clarification during the different stages of development
• Monitoring and Auditing of documents as per life cycle for ISO and CMMi certification
• Involved in User Acceptance Testing (UAT), including developing the UAT Plan and UAT Script
• Business consulting and Project management

• Handling Queries, concerns and escalations for Account Managers working under my supervision
• Taking Specifications from the client
• Feasibility study for new enhancements.
• Writing and Reviewing functional specification documents and Test Plans.
• Black box testing for new features being rolled out to clients.
• Providing training to users on new system.
• Meeting with client and Business Analysts to discuss new enhancements and features suggested by clients.
• Interacting with Development Team and QA team about client requests, pending programming and testing
• Performing payroll conversions and working on interfacing with Ceridian, ADP, PeopleSoft, etc.
• Handling HR, Time and Attendance, Salary Planning, overtime rules, expenses.
• Annual Project of Benefits Open Enrolment for existing supports clients. Mainly Medical/Dental/Vision, Disability (STD & LTD), FSA, 401(k) plans.

• Handled three major software’s of ADSC i.e. Medics Ver II, Medics Elite and Medics Premier
• Support Clients on Basic and Technical Queries
• Connecting existing callers to the client system for Troubleshooting
• Worked as process mentor providing a strong backend support to the existing people on calls

• Appoint new business partners
• Manage problems faced by our existing clients and business partners. 
• Complete setup of Delhi branch
• Implement, Train and Support clients across ian India

Portal for various end users to track and process the Insurance business. Portal Development in .Net and integration with sharepoint, mailboxes, etc.

Pre Sales and Sales in a digital platform, which include the lead generation to conversion. This includes the workflow, content management and integration with core Insurance application.