Experienced and enthusiastic Team coach, looking to bring my enthusiasm and professionalism to a travelling and tourism field. Goal oriented professional committed to pursuing a long term career in tourism sector (MICE operations) Excellent communication skills and the ability to work well under pressure. Bringing forth a proven track record of excellence in other customer service arenas, serving as a wonderful example of my abilities and work ethic.
Allocating daily jobs and workloads. Acting as a resource for other staff members.
Training new team members across the borders (Malaysia, Europe, Singapore)
Managing team performance and progress and Monitoring the performance of junior staff.
Constantly looking for ways to improve processes.
Improving product quality and customer communications.
Managing Escalations and social media platforms
Resolved product issue through consumer testing
Developed, implemented and monitored programs to maximize customer satisfaction.
Improved service quality and improved sales by developing a strong knowledge of company's procedure and services.
Knowledge of new processes and systems for increasing customer service satisfaction.