• Optimized system security and performance with proactive changes.
• Completed reports detailing performance, costs and downtime issues.
• Configured, tested and maintained network equipment.
• Planned and implemented upgrades to system hardware and software.
• Managed firewall, network monitoring and server monitoring.
• Worked with users to determine areas in need of improvement.
• Standardized job tasks and trained junior team members on best practices and standards.
• Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.
• Monitored network performance and provided network performance statistical reports for both real-time and historical measurements.
• Advocated for end-users to perform testing and problem analysis for server, desktop and IT infrastructure work.
• Recommended network security standards to management.
• Trained junior members of IT team regarding network security and troubleshooting of data circuits.

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• Performed initial client assessment and analysis to begin research process.
• Facilitate business & operational relationships between clients and internal teams with effective and efficient communication to ensure accurate and timely delivery.
• Planning the execution of the project &proactively monitoring project progress.
• Resolving issues and initiating appropriate corrective action.(Patch Update).
• Ensuring the delivery of new products or services is to the appropriate level of quality, on time and , in accordance with the project plan and project governance arrangements.
• Initiating extra activities and other management interventions wherever gaps in the project are identified or issues arise.
• Reporting the progress of the project at regular intervals to the SDM.
• Address to all day to day issues in client location by providing analytical resolution for the same.
• Researched and updated Knowledge base with all services change requests on regular interval needed for firm and partners.

• Installing, configuring and troubleshooting Windows Server, Active Directory, Mail Configuration and MS Outlook.
• User management/ Resource Management.
• Troubleshooting day to day IT related issues of users & organization.
• Diagnosing &Troubleshooting the technical problem on Windows platform.
• Installation of Desktop/ Laptop/ Printer/ Basic Network devices on Windows platform.
• Installation and trouble shooting of local printer and network printer.
• Troubleshooting day to day activities of users regarding mails and application.
• Give permanent Fix to the Desktop, Printer problems, and basic LAN & server support issues.
• Troubleshoot and resolve incidents (Hardware and Software) related to desktop and associated peripherals.
• Troubleshoot Network connectivity (LAN) issues.
• Operating Systems (OS) installation / re-installation, upgrades and patches for desktops.

As Part of PGD course Configured & Hosted VDI along with Applications using Citrix Xen Desktop 6.5. Duration was of 6 Months.