Kaspersky India

Sales Back Office Specialist, APAC

Feb 2012 - Present

Accountabilities :

• Ensure all orders adhere to APAC Licensing Guidelines.and process Orders with Compliancy and accuracy.
• Work with Distributors, Partners and internal team members for order processing.
• Ensuring quick and efficient resolution of all orders related escalations.and provide updates promptly. 
• Set a reasonable turnaround time and communicate with Partners on regular basis
• Weekly review of orders in ensuring all orders are processed correctly. 
• Resolve internal and external customer's queries and requests.
• Create and maintain reports and dashboards for weekly reviews.
• Participate in weekly meetings with General Manager and sales team to allow accurate and timely reporting of sales revenue/recognition    

Highlights:

• Streamlined  Order  processing  and  built  efficiencies  through  documentation  and  processes resulting in zero error order processing with turnaround Time reduced from 5 days to few hours.
• Received Exceed Expectations on all key result Areas and Substantially Exceeds Expectations in most of KRAs Year after Year.

S.M. Creative Electronics Pvt. Ltd

Sr. Executive Sales Support

Aug 2011 - Dec 2011

Accountabilities :

• Maintain, track and monitor the complete end to end sales cycle for all customer requirements
• Managing the sales funnel and driving the sales team towards maximum closures.
• Coordination  with  Customers  based  in  Western  region  (Maharastra,  Goa  and  Gujarat) for quotation, orders, payments.
• Interacting with various Principals for our transfer price and technical assistance if required.
• TELECOM, POWER and COMPONENTS order processing from receipt of order to delivery and payment collection.
• Maintain petty cash for all the three departments and also interact with the HO for the various logistical activities

Ingram Micro India Pvt. Ltd

Sr. Associate Sales & Marketing

Aug 2000 - Nov 2003

Accountabilities :

• Relationship management  with  Partners,  Principals,  Internal  departmental  stakeholders  and Management decision makers.
• Business Forecast - Revenue and Gross Margin.
• Drive Stock Norms and Inventory Management
• Sales Target Monitoring for Branches and Channel Partners
• Support for Collaterals / Presentations development for sales team
• Loading Stock and back to back orders on Vendor site and on Impulse.
• Providing various MIS reports like Stock statement, Open orders & Receipts statement.
• Checking Ageing stocks for more than 60days, 90days & above, transferring the stocks to the required location
• Follow up with vendor regarding the estimate & timely delivery of the material, claim for any defect in the material while in transit & sending the same for claim closure.
• Provide proper information to sales regarding the orderable material for respective locations.
• Follow ups with the operation teams (Warehouse) for respective locations regarding Material inward & other issue like damages, short shipment, expiry & MRP.

Highlights:

•  Promoted and Transferred to Mumbai as Sr. Associate Sales & Marketing for the Software Division in INGRAM
• Ingram Micro Received the Best Distributor award during my tenure

Microwave Communications Ltd,

Paging Services Supervisor

Aug 1996 - Feb 1998

Accountabilities :

• Handling the complete Paging operation for 24hrs.
• Counseling the Operators.
• Managing shift for the complete week.
• Maintaining the discipline in the OAP Room.
• Filtering messages in group paging.
• Making decision in the Crucial Information paging.
• Adding the concept of pool operators (Temp Operators).

Nashsoft Systems,

Administration Executive

June 1995 - May 1996

Accountabilities :

• Maintaining the Inventory and sales record.
• Preparing the sales report and feeding it back to the head office.
• Maintaining the outstanding and the collection report.
• Maintaining the attendance and time logging of employees

Highlights:

• Was Adjudged as the best Admin Executive for the OND 95 Qtr at Nashsoft Systems.

B. Sc. Electronics

Hislop College

June 1990 - April 1993