Pankaj Kumar
: pankajkumar007@hotmail.com
: 9910050283
NOC Lead
Education
Master of Computer Applications (MCA)
IGNOU
June 2002 - May 2008
Bachelor of Computer Applications (BCA)
IGNOU
June 1998 - May 2004
Experience
NOC Lead
Bharti Infratel Limited
April 2009 - Present
  • Monitoring of telecom sites telecom equipments like BTS,Power equipments (PIU,SMPS,Cooling units,NMS,etc) for PAN India.
  • Actively participated in testing phase of Application Software for Alarm Monitoring and coordinated with multiple partners like IBM /Nokia/Ericsson/ GE / PACE in carrying out standard change requests.
  • Complete end to end Rectification of Faulty Alarms by Analysis, rectification at different levels Tower Sites/BSC Sites having NSN /Ericsson OSS.
  • Regular analysis for uptime of telecom sites and corrective action for failure of assets.
  • Performed regular maintenance of servers through installation of software upgrades, patches and hardware upgrades
  • Responsible for vendor management as well as supervision for the installation and maintenance (hardware) of servers
  • Handled the tasks of monitoring window servers, corresponding infrastructure and associated applications and take corrective action to restore service
  • Executed change management activities within the Windows server O/S space during pre-defined maintenance windows
  • Handled the tasks of providing on-site server-support as well as assisted in resolving issues related to hardware, operating systems and configurations
  • Ensure that the server security is in accordance with the established standards and best practices
  • Perform responsibilities of reporting outages and document events in accordance with established procedures
  • Additionally Managed 70+ NOC Engineers of Network Operations Center team who are responsible for monitoring various Passive Alarms deputed at 11 different circles.
NOC Lead
Navisite India Pvt Ltd
June 2005 - March 2009
  • Managed Team of Network Operation Center & IT Service Desk
  • Established NOC 24*7 for all external customers all over US including Symantec, IBM, Computer associates, Wolters Kluwer etc & managed the service delivery for them.
  • Being in-founders with the company setup in Gurgaon, and transitioning team trained, developed and deployed in India offices.
  • Managing the Data Center Operations and End to End IT Service Operations.
  • Have been involved in remote troubleshooting & Complete Customer Infrastructure Management for Production & Infrastructure Servers for 15 Data Centers across the world.
  • Managing incidents, emails, & server level issues escalated from Level I Support, within SLA through worldwide ticketing system – Remedy.
  • Reviews with the external customers on incident and problem management for high priority incidents, root cause details and proactive monitoring in place to stop them.
  • Managing weekend maintenance schedule/production changes/operations changes etc via establishing change management process.
  • Reports Generation related to Day End Metrics & Monthly NOC metrics delivery.
  • People Management, Customer Management, Training and Infrastructure Management.
Senior Technical Support Engineer
Vcustomer Service India Pvt. Ltd
June 2002 - May 2005
  • Global Support for NETGEAR Layer 2 and Layer 3 devices
  • Supporting the Clients of UK, US, Australia with Networking Issues and ISP related settings for

ISDN, Cable, DSL, and ADSL.

  • Presales support for the Wireless Products Working on IEEE 802.11a, 802.11b and 802.11g standards.

Installing and troubleshooting the wireless PC and PCMCIA Cards, Access Point Bridges, Switches, Routers, Phone line devices, Print servers, Network Disk Drives and Power line Devices. Network security architecture & resolving issues such as Firewall, NAT, IPSec etc. Networking protocols such as DHCP, DNS and their interaction. TCP/IP, LAN/WAN, VPN, VLAN and Wireless Standards (802.11a/802.11b/802.11g). Switches, VPN/ISDN Routers, Firewalls, Bay Networks/ NETGEAR/CISCO Hands on experience on ADSL and Cable Devices Worked on technologies like Ethernet, PPP over Ethernet and PPP over ATM.

Skills
  • Active Directory
Personal Details
Father Name
S N Pandit
Address
B-47 First Floor Ardee City Sector 52 , Gurgaon , Haryana , India , 122003
DOB
28-Feb-1978