naveed

Naveed Amin Mattoo

Customer Support Specialist

  • : naveedibn@gmail.com
  • : 8826411912

Seeking a challenging and growth oriented position where my interpersonal skills can be best utilized and to be a part of the challenging team which strives for the better growth of the organization and which explores my potential and provides me with opportunity to enhance my talent with an intention to be an asset to the company

Work Experience

Aegis Pvt Ltd

Excecutive

March 2012 - Sep 2013

  • Resolving Customer Requests and understand needs of the client’s.
  • Establishing work plans.
  • Delegating Assignments to team members.
  • Documenting problems of a particular product in large numbers and reporting to company and concerned departments.
  • Review and sign of requirements, process flows, gaps and design documents.
  • Training the new employees in the voice process as well as in the technicalities of the product to provide support to customers.

 

 

Webtechtechnologies Pvt Ltd

Technical Sales Excecutive

April 2013 - Dec 2013

  • Providing tech support to UK based customers
  • Windows operating system troubleshooting and sharing issues.
  • Diagnosis & resolving hardware problems and troubleshooting.
  • Setting system in safe mode.
  • Configuring and troubleshooting Wi-Fi network.
  • Installing, removing, updating software’s by taking remote access.
  • Installation, configuration and ongoing maintenance of wired networking infrastructure including routers, switches, and configuring all necessary LAN / WAN protocols in support of wireless infrastructure.

Concentrix Daksh

Senior Practioner

March 2014 - March 2017

  • Resolving issues with broadband, operating system, and e-mail accounts for Virgin Media clients.
  • Install internet access equipment, set up new accounts and answer technical questions.
  • Activating and managing internet services by using ICOMS application.
  • Installing, removing, updating software’s by taking remote access.
  • Activating and troubleshooting of routers (super HUB1 and super HUB2) using CDFE

Education

Bachealors in Commerce

University of Kashmir

Dec 2009 - Dec 2011

Key Skills

Adaptability , Communication , Customer Service , Handling Pressure

Personal Details

Name : Naveed Amin Mattoo
Father Name : Mohd Amin Mattoo
Address : Kooli Pora Khanyar , Srinagar , J and K , india , 190003
DOB : 06-Mar-1990
Language : English , Hindi
Hobbies : Fishing , Playing cricket , Cooking